Customer Services

SisonkeManqunyana

Perksdale Mission, Debenek, Eastern Cape 5604

Cell: 063-***-****

Email:******************@*****.***

ID No: 960-***-**** 087

Gender: Female

Nationality: South African

I am a self driven, self starting individual. I am looking for an opportunity to succeed with a progressive company. I have good computer skills, competent literacy and I enjoy personal interactions. I excel at listening carefully and completing tasks unsupervised.

Education

2014 – 2016 PC Training and Business College, Cape Town

Information Technology National Diploma

E – Commerce

Information Systems

Networks

Web Technology

C++

Visual Basics

Java programming

Computer security

2010 – 2013 Hout Bay High School

Grade 12, Matric, Diploma

English (First Additional Language)

IsiXhosa

History

Geography

Tourism

Mathematics (Literacy)

Life Orientation

Career

Year Started : 03 September 2018

Name of Company : Capita

Position : Customer Advisor

Duties:

Providing advice, information and assistance to callers.

Attempting to resolve all enquires on first contact with the caller.

Making sure that all telephone calls are answered promptly.

Dealing with a customers queries, requests, orders or complaints.

Following up customers by calling them back.

Research required information for callers using available resources.

Essentially receiving up to 50 incoming calls from customers daily.

Involved in processing orders, forms and applications.

Accurately recording details of calls and issues on logging software.

Having a professional and courteous manner at all times.

Identifying and escalating priority issues or customer complaints.

Taking ownership on all calls and queries answered.

KEY SKILLS AND COMPETENCIES

Able to handle complex calls and situations.

Demonstrating empathy and understanding when talking to customers.

Able to deal with irate, abusive and irate callers.

A proven track record of handling high volume calls.

Can type up to 30 wpm.

Excellent listening and problem solving skills.

Excellent communication skills and telephone manner.

Good keyboard skills and knowledge of customer service principles & practice

Reference: 081*******(Khalid-Manager)

: 078*******(Jeremy-Manager)

Reason to Leave : Resigned

Year Started: March 2016

Year Ended: May 2017

Name of the Company: Garden Route Goodies

Position: Shop Assistant

I was responsible in maximizing sales and providing excellent customer care to customers. Constantly working on developing and increasing sales under the supervision of the shop manager.

Duties:

Operating the tills, including cashing up and completing paper work at the start and end of shift.

Assisting customers in the selectin and purchase of items

Completing sales sheets at the end of the day

Ensuring that the shop counter is always manned

Processing cash and credit cards transactions accurately and efficiently

Keeping the shop floor clean and tidy always

Moving large amounts of stock and merchandise around the shop

Reason to leave: Contract Expired

Reference: 084*******(Manager)

Name of the Company: Spar Superstore Hout Bay

Year Started : August 2015

Year Ended: February 2016

Position: Deli Counter Assistant

I worked in a busy team, sometimes under pressure providing a quality service and experience to customers.

Reason to leave: Resigned

Reference: 078-****-***(Superviser)

Name of the Company: Zuza Clothing and Apparel Hout Bay

Year Started: 2013 Weekends and Holidays

I assisted the manager in a sometimes busy shop dealing with customers, sales, stock maintenance, cash control and credit card payments. In the absence of the manager I also dealt with the occasional customer complaint. I found this both challenging and rewarding.

Reason to leave: Shop closed Down

Interests

Lifestyle and leadership

Recently I have become involved in a charitable organisation providing a feeding programme and educational assistance to underprivileged children on the local township. I find this incredibly rewarding.

Sports

Martial Arts have held an interest with me but I find my charitable work much more appealing.

Life style

Life is not a dress rehearsal and i want to live life to the maximum. I love to socialise and would like my career to open doors that otherwise would remain closed.

Skills

I have a basic knowledge and skill of the Microsoft Office suite.

Languages

Mother tongue IsiXhosa

Second Language English (fluent)

Additional languages

Zulu (fluent)

Varying understanding of other African languages.

Drivers License

I do not have a drivers license.

Contact this candidate