Customer Service Manager

Location:

Posted:

July 04, 2019

Resume:

Dear Personnel Director,

I am submitting this letter and attached resume with eagerness for your review and consideration regarding an opportunity within your team.

As outlined in the enclosed resume, my background in coordination and supervision has equipped me with the necessary tools to effectively instruct and assist people toward a common goal and objective. My interpersonal skills combined with my educational background and training have given me a solid foundation that can assist me in being a versatile asset in any array of settings to boost your production.

Moreover, having worked well with the staff, clients, managers, and co-workers, I possess strong interpersonal, time-management, teamwork and service-oriented skills.

As my experiences have proven, I am a dedicated individual who can provide a consistent boost to your production. I am also willing to prove my capabilities within your organization. An opportunity for an interview would be greatly appreciated.

Thank you for your time and consideration.

Most sincerely yours,

Amir Afzali

You may reach me at *************@*****.*** 604-***-****

Amir Afzali 604-***-****

#403-1155 Homer St. Vancouver, B.C. V6B-5T5

*************@*****.*** 604-***-****

SUMMARY OF QUALIFICATIONS

Technical Expertise

Sinden & Hauser Technology merged with modern methods

Climate control Apparatus

Pasteurizing tunnel

Fungi genetic Engineering

Mushroom farm equipment

Laboratory Techniques

Service and operate Machines

Array of computerized and power tools

Microsoft Project

C and C++ programming

Control Panel wiring

Programming databases

Microsoft Office

Visual Basic

Arc welding

Commercial steam Boiler system

Commercial water filtration

Profile

Able to confidently Co-ordinate a team through complex situations.

Goal-oriented individual with strong leadership abilities.

Organized, highly motivated, and detail-directed problem solver.

Proven ability to supervise staff in unison to management goals and team members.

Precise on demanding quality control and production output requirements.

Experienced at training staff, directing technicians and construction contractors.

Education

B.Sc., Bio. Chemistry, Simon Fraser University.

G.P.A 3.86 – 1998.

Black Belt Kukiwon certified. Vancouver B.C.

Specialized in Kyorugi.

In depth study of several professional Mushroom production

Books, and Ph. D. level case studies on Fungi

Farming techniques.

Relevant Experience & Accomplishments

Mushroom Farm management and supervision

-Supervised staff in Mushroom production techniques from Compost pre wet to Phase III Cropping.

-Successfully administered the execution of the infrastructure of Sinden and Hauser Compost technology. combined with modern bunker technology.

-Directed staff on preparation of compost on their turnover techniques so there would be minimal anaerobic fermentation spots and optimal peak temperatures.

-Supervised staff on proper techniques while filling bunkers and pasteurizing tunnels.

-Developed my compost conditioning regimen for best Biological efficiency with max number of thermophilic actinomycetes / m3

-Experienced at supervising preparation of Compost formulation.

-Experienced at supervising Casing layer formulation with proper pasteurizing techniques.

-Supervised staff on proper record keeping and performance record criteria of the facility.

-Successfully refined and implemented training programs to help keep the staff grow in their production results.

Electrical and circuit implementation

-Over 2000 hours of assembly and troubleshooting of full ATX and LPX motherboards.

-Programming of the Bios module via physical circuits.

-Industrial electrical assembly and wiring of control panels coupled with CPU input module in mushroom growing house.

-Commercial electrical apparatus installations in various settings throughout lower mainland.

-Setting up Digital control units to monitor and control various Farm operations.

-Automating Power units via a central control panel.

-Installing and servicing machines to boost productivity.

Program Coordination

-Balanced a $1.2 Million budget, resulting in an impressive 15 percent profit margin.

-Successfully helped Queens international Co. with an advanced mode of customer service project.

-Managed $650,000 for Optima Computers Ltd. For overseas investments.

-Redirected an Organic food store, turning an annual $11,000 loss to $60,000 profit by introducing new line of products including a cream of mushroom soup.

-Formulated, wrote, and implemented new employee orientation manuals.

-Modified existing production policies for better output and higher profit.

-Co-ordinated recruitment and retention of supervisors and staff of 25 Employees.

Employment

Supervisor, Consultant. Eelia Organic Mushroom Ltd.

Nowshahr, Mazandaran.

Consulted the owners in Setting up High tech Green houses for production of Organic Medicinal mushroom.

Supervised Contractors and crew on Building the Boiler system, drip system and Automated Air control facilities.

Educated new staff on Modern Sanitation techniques and time management.

Consulted Owners on Budgeting and equipment purchasing.

Coordinated the operation of the farm from Zero to Profitable production..

Supervisor, Consultant. Mclight Food Canada Ltd.

Nowshahr, Mazandaran.

Coordinated Composting procedures and kept staff on schedule. (Phase I & II).

Consulted on implementation of farm infrastructures.

Consulted staff on implementation of modern composting techniques.

Consulted spawn producers on their isolation techniques.

Supervised harvesting procedures and staff record keeping.

Manager, Consultant. McGreens Organic Produce Ltd.

Robson, Vancouver, Canada.

Redirected an established business into turning an annual $11000 loss into $60000 gain.

Implemented a new mode of customer service by retraining the staff.

Implemented a customer Food selection panel where the customer was able to pick his own serving which increased sales significantly.

2017-Current

2010-2017

2008-2009

Project Coordinator, C and L Construction Ltd., Olympic village. Vancouver, Canada.

Revised Structural, Architectural, Mechanical Drawings.

Performed various take-offs.

Transferred R.F.I. scripts to Structural and Architectural drawings.

Distributed structure drawings to tradesmen and staff members after editing.

Reported to project Manager.

2007-2008

Martial Arts, meditation Instructor, Internationally.

Trained black belts that have had prior sparring training in advanced modes of sparring and game management.

Worked with other colleagues in private and group settings to enhance their focus and mental clarity.

Mountain meditations to enhance chi flow and develop capabilities to attain life goals with more ease and less resistance.

Contract work

Security Consultant, Optima Computers, Kansas, Missouri.

Helped train the staff in being aware of unauthorized portal scans and attacks.

Implemented a 64 bit fire wall system that denied access to local level hackers and crackers on server and various local network machines..

Consulted on design and implementation of an algorithm that would detect port scans on the company server.

1991-2004

Community

Involvement

Worked with the troubled youth at the Friendship centre in Downtown, Hastings.

Performed meditational, healing drumming at Central park.

Donation of Mushrooms to local shelters and organizations in order to help our fellow humans in need.

Honors & Awards

2000 B.C. Champion W.T.F Taekwondo