Supply Chain Management, Logistic, Project management, Operation
Resume:
HHeerrmmaann
SSuusseennoo
Mobile: +628*********
Email / Skype: ******.******@*****.***
PPRROOFFEESSS
SIIOONNAALL
PPRROOFFIILLE
E
A leading logistics and supply chain manager with 15 years’ expertise in working with large stock volumes, managing end-to-end shipping (sea) process for renowned global clients. Has recent expertise in senior operations management within the education sector.
OOBBJJEECCTTI
IVVEE
Currently looking for a challenging, developmental team-lead corporate position, one which will make best use of existing skills and experience acquired in privately owned companies while enabling further personal and professional development. CCAARREEEERR
SSUUMMMMAARR
YY
May 2015 – Jul, 2018
OPERATION MANAGER at AGUNG PODOMORO EDUCATION FOUNDATION
(PODOMORO UNIVERSITY) www.podomorouniversity.com
Reported to Founder Director
JOB SUMMARY: Being responsible to meet and exceed business objectives ensuring consistent achievement of all financial and operational KPIs. Managing (in partnership with the wider account team) multiple sites to deliver an outstanding customer experience. Manage, inspire and motivate a number of operations to ensure operational excellence, high employee engagement and service improvement.
DAY TO DAY OPERATIONAL FUNCTION:
Collaborate with academic to organize the event at university and ensure the event run smooth and can give very good impression.
Evaluate day to day business operation and set up new SOP for improvement.
Ensure SLA (service level agreement) archived as per agreed KPI
Maintain all the asset and conduct routine maintenance for equipment office and laboratory
Conduct periodic stock take with finance department for all fixed asset according the mapping and volume.
Support the employee business trip and student field trip by providing all the logistic mater, flight ticket and hotel, visa permit.
Continuous identification implementation of operational best practice through interaction with the wider team
Provide office supply, stationary, water and pantry for all employee and make sure the stock well maintained.
Ensure the office and all area in tidy condition, set up the standard of cleaning and safety for office, class, canteen and meeting room.
Manage class schedule and meeting room with very best practice and best manner, utilize the function at the most defective ways.
Collaborate with marketing to ensure all university expo can be done as per the expectation.
Page 2 of 8
Working with local government office to ensure all taxes related advertisement can be paid on time without penalty.
Provide parking facility for employee and student.
Manage the operation fleet to support employee and student activity with very effective manner.
Ensure the security on alert in each location, CCTV work properly, cleaning and office support doing their job as scheduled, messenger deliver all document.
Execute a well-defined communication and engagement model in place to ensure all teams understand the performance of our business and also that they understand the needs of clients.
Build and maintain strong client relationships, demonstrate been able to translate business strategy into day to day operation.
Identifying and highlighting further opportunities for services and process improvements.
Setting and reviewing: Quality performance standards following according the ISO
Setting and reviewing of client engagement, influence key stakeholders, outsourcing or contact center operation.
Ensure budged deviation max 10% between plan actual usage.
Create annual budged (APEX and OPEC) following the strategic plan and work plan from foundation and university.
Ensure zero major finding during internal and external audit for all working process of each SOP
PROJECT AND BUILDING MANAGEMENT:
Making sure that the project is delivered safely through effective planning, production of method statements and risk assessment.
Being the ‘face’ of the main contractor - the main point of contact for all people involved in a project, for example, the client, sub-contractors and the public.
Before construction starts, preparing the site and meeting other professionals such as such as architects, structural, mechanical and electrical engineers.
Using construction management software packages to plan how the work will be undertaken.
Planning ahead to avoid problems with the delivery and storage of equipment and materials, access requirements and what design information may be needed.
Managing the completion of the building and the handover to the client. Page 3 of 8
UTILITY MANAGEMENT:
Manages successful performance of power, water, wastewater, steam, chilled water and associated infrastructure.
Coordinates 24/7 coverage of utility performance.
Manages staff, equipment, and facilities for successful 24/7 utility performance
Ensures Vectus, subcontractors, and vendors abide by program, contractual, and industrial standards/best practices, where required, which meet the requirements of the contract
Provides safe work environments for employees, visitors, and customers.
Establish budgets and control expenses.
Provides and directs engineering, design, construction and maintenance services for existing and new infrastructure. Services include designing, engineering, constructing, and managing construction subcontractors for new permanent and temporary facilities, as well as remodeling and maintaining existing structures
Maintains and revises the various utility standard operating procedures
(SOPs), manuals and publications.
Provides oversight of data administration with subordinate activities to include timely and accurate submission of reports, documents and other contract required documentation.
Reviews the various fiscal reports for accuracy and manages the budget for adherence to the annual program plan.
Ensures that facility operations organization meets exceeds the client’s needs and expectations.
Ensures proper receipt and completion of trouble calls. Manages personnel who respond to, execute, and complete trouble calls, facility modification requests, and any other requests for special work, including identifying the work being requested, defining the scope of the work, making any necessary repairs, and/or identifying and receiving any required approvals to such work.
Ensures preventive maintenance and service calls are performed in accordance with all applicable laws, regulations, standards and codes imposed by the federal, state, and local regulations. PURCHASE AND PROCUREMENT:
Responsible for achieving optimal purchasing arrangements for international Operations by coordinating purchasing arrangements for international partners. Develops and maintains strong relationships with suppliers and international partners.
Page 4 of 8
Focuses on educating vendors on the benefits of decentralized payment and the opportunity that comes with accepting BCH as a form of payment.
Determines trade laws, tariffs, and related issues that affect how supply chain and operations function in each unit under consideration for unit expansion.
Identify qualify regional and local suppliers to support Operations.
Maintaining a strong professional relationship between suppliers and the company. Communicates with suppliers concerning all aspects of the partnership including philosophy and growth plans. Evaluates the effectiveness and fitness of suppliers to determine the procurement strategy.
Develops and negotiates vendor contracts
Drives and executes category sourcing strategies
Responsible for achieving optimal purchasing arrangements for international Operations by coordinating purchasing arrangements for international partners. Develops and maintains strong relationships with suppliers and international partners.
Drives the execution of multiple business plans and projects
Enables strategy execution for third-party vendor contracts to create value
Ensures business needs are being met
Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity
Provides supervision and development opportunities for associates Dec 2012 – May 2015:
LOGISTIC MANAGER at PT. Hop Lun Indonesia www.hoplun.com Reported to Regional Director at Indonesia & Supply Chain director at HQ JOB SUMMARY: Bring leadership skills to the Supply Chain team by driving outstanding performance in the areas of purchasing, inventory management, financial performance and process improvement. Maintain proper levels of inventory to support the rapid growth of sales and the aggressive product launch strategy while achieving financial goals. Drive goal achievement through leadership, managing proper purchasing and planning processes, and development of inter-department communications. Support the development and execution of a supplier management program, resulting in cost effective, high quality, and timely products/services. Lead and manage RFQ activities in collaboration with Strategic Supplier Management. Implement defined strategies to achieve cost reduction targets for assigned product lines and commodities. Manage all aspects of production planning and scheduling, forecasting, inventory control, warehousing, shipping and logistics. Design and execute strategies and plans to meet Company’s short-term and long-term supply chain requirements.
Page 5 of 8
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Leads the Sales & Operational Planning process for company including demand & supply planning, procurement and financial reconciliation of inventory plans
Provides forecasts to our internal and external partners as part of contractual agreements and works with our internal and external partners for material issue resolution
Owns global purchasing, reporting, usages and stock replenishment processes. Identifies and resolves issues and ensures supply chain effectiveness
Develops and maintains mutually beneficial relationships with key suppliers and service providers and other partners adhering to negotiated contracts and prices where required
Establishes and maintains metrics for departmental including forecast and delivery accuracy, inventory and supplier performance and other data leading to identification and implementation of improvements
Establishes short/long range departmental staffing requirements, required skill sets and team development plans. Attract and retain top supply chain talent and maintain a high level of engagement with company colleagues.
Supports new product development and product renewal by ensuring upstream planning and procurement of components and other materials, establish launch/distribution plans with Sales & Marketing.
Identifies and recommend best-in-class technology, applications infrastructure suitable to the scope and size of the business that support an effective supply chain operation
Maintains and updates, as appropriate, SOPs for purchasing, planning, shipping, receiving, material handling and other materials and logistics processes directly or through team
Collaborates with the internal sales and inventory teams to effectively procure Product inventory by supporting the process from start to finish. Works closely with domestic and international vendors assigned to them to obtain relevant information relating to products, pricing, order quantities, and delivery schedules
Work closely with stakeholders on the implementation and use of analytics across the company
Establish strong relationships with key stakeholders of all Supply Chain relevant metrics to gain an understanding of their strategies, objectives, and tactics to develop and improve a comprehensive measurement plan.
Drive and establish understanding around key metrics as the “single source of truth” for Corporate Supply Chain and Global Business Units Page 6 of 8
Offer interpretation of analytical findings and recommend solutions relative to the strategic objectives
Leverage advanced analytics techniques on large and disparate data sets for the purpose of delivering ad hoc analyses and insights or formulating analytics-enabled solutions
Scope and lead analytics projects of varying sizes from hypothesis through delivery
Lead creation and continuous improvement of monitoring and analysis of Supply Chain metrics, developing standard reporting with visualizations to aid decision making. Provide regular reporting to key stakeholders
Continuously work on automating reporting and build in process efficiencies to minimize manual analyses
Leverage advanced analytics techniques including building and managing algorithms to visualize and communicate results for use by the organization
Manages, develops and motivates subordinate staff; reviews and assesses performance, builds employee capacity, supports their professional development and enables employees to optimize their contribution to the department
Leads the continuous improvement, identification and implementation of best practices to drive productivity, streamline opportunities, eliminate non-value added services and control costs through the development/use of metrics around efficiency and reliability
SPECIFIC RESPONSIBILITIES
• Planning and scheduling: Develop and maintain forecast, master production plan and inventory plan. Work closely with Production Managers to ensure that operational capacities and production requirements meet sales requirements. Act as a liaison between Manufacturing, Quality Control, Purchasing and Sales in solving problems related to maintaining production and inventories plans. Monitor the progress of production and inventory plans and report status to management. When necessary, develop and implement plans and procedures to achieve monthly goals. Supervise the daily production scheduling. Develop and maintain systems that minimize parts shortages that effect production and customer orders. Prepare analysis and/or provide directional assistance for other division planning topics.
• Shipping and Logistics: Manages distribution function to achieve customer service levels of 100% on time and complete. Establish and implement order fulfilment practices that meet monthly shipping goals. Manage warehouse space requirements and distribution costs. Monitor the progress of shipping plans and report status to senior management. When necessary, develop and implement plans and procedures to achieve monthly goals. Establish and implement logistics systems that meet company long and short term goals. Develop and maintain freight budget. Monitor offsite Third Party Logistics Page 7 of 8
distribution facilities. Responsible for multiple warehouse locations and inventory replenishment systems
• Inventory Control: Establish inventory levels that meet inventory reduction targets and maintain high customer service levels. Develop and maintain inventory systems that achieve 98% inventory accuracy. Establish and implement with purchasing and vendors systems that support JIT inventory practices. Establish and implement work in process inventory procedures that support lean manufacturing practices.
Nov 2008 – Dec 2012:
MARKETING MANAGER at PT. ISPAT BUKIT BAJA www.ispatindo.com Direct report to VP Marketing & Commercial (usually daily) JOB SUMMARY: Drive overall customer value through the oversight of all marketing and related activity. Direct and provide leadership to the marketing team; establish plans and strategies to create, deliver and communicate superior value; and drive towards achievement of maximum profitability and growth in line with company mission, values and strategies. WORK LISTING:
Develops overall strategic marketing plan and programs, both short and long range, to ensure the profit, growth, and expansion of company products and services
Defines market segments and target markets in which the company and clients will work to recruit, develop and penetrate through competitive strategy, position and advantage
Assists in the development and implementation of the sales plan
Participates in the strategic planning and development of stakeholder events, training programs or other various programs instituted for the purpose of providing customer value development
Identify gaps in products and services (customer needs) and work to drive solutions among the sales and marketing team and/or other departments as needed
Directs corporate communication and public relations to ensure integrity of company and stakeholders
Performs market, consumer, and product line research to ensure viable product offering
Oversees all marketing, advertising and promotional staff activities as well as ensuring management of brands and product lines in accordance with market needs and company strategies Team Leadership
Recruits, hires and evaluates marketing team members based on agreed upon KRA performance, behaviour, and attainment of goals
Coaches, mentors, motivates, and holds marketing team accountable for project and program success
Provides timely feedback and support to all marketing team members to build more effective communications, to understand training and development needs individually and as a team, and to provide insight for the improvement of marketing team member’s performance
Coordinate and communicate pertinent information to the sales and marketing team: marketing activities, competitor discoveries, product/project updates, market opportunities, etc. Page 8 of 8
Guide business planning initiatives and ensure business objective prioritization across marketing team members to achieve greatest positive impact
Reviews and assigns projects and tasks as needed to deliver upon customer value Administration
Communicating with other department managers the urgency and importance of stakeholder needs as well as gathering various stakeholder requirements and working toward client solutions
Allocates and monitors marketing expenses to meet budget guidelines
Provides timely feedback to senior management regarding overall execution of marketing strategy
Complete and shares necessary marketing reports/presentations for organizational needs
Perform data analysis as needed to help team determine marketing program success, market research results, provide customer information, etc.
Develops and recommends pricing strategies, balancing company objectives and customer satisfaction
EEAARRLLIIEER
R CCAARREEEE
RR FFRROOMM
11999999 ––
22000088::
PT. URECEL INDONESIA www.quickdryfoam.com - Export / Import department head; reported to Marketing Manager
PT. SANEX STEEL INDONESIA - Import Supervisor; reported to Logistics Manager PT. JASINDO LINTASTAMA http://jasindo.net/index1.htm Export Import Marketing Executive; reported to Marketing Manager PT. BAJA PUTIH http://www.bajaputih.com/ - ADM Marketing; reported to Marketing Manager
EEDDUUCCAATTI
IOONN AANNDD
QQUUAALLIIF
FIICCAATTIIOO
NNSS
Bachelor’s Degree – Perguruan Tinggi Mh Thamrin http://www.thamrin.ac.id/
Contact this candidate