Executive Assistant Social Media

EDUCATION

B. S. in Business Administration, Grad. May 14, 2011

North Carolina State University, Raleigh, NC

WORK EXPERIENCE

ZeroChaos, Orlando, FL August, 2015-Present

Work From Home Ads Quality Rater

Inspect and review ads generated from search queries for quality and accuracy

Determine user intent for search queries

Provide results and feedback to management regarding incorrect or unrelated ads and search queries

All Safe Records Management Solutions, Oxford, NC February, 2015-June, 2015

Executive Assistant/Inside Sales Trainee

Responded to customer phone and email inquiries including appointments, payments, and invoicing

Updated and maintained staff meeting calendars, client invoices, and company events

Performed prospecting activities through social media, local business events, and utilizing prior business relationships

Xerox, Henderson, NC January, 2012-February, 2015

Customer Service Representative-Resolution Specialist

Responded to a high volume of telephone inquiries and complaints using standard scripts and procedures

Gathered information, researched/resolved inquiries, and documented calls

Informed customers about services available and assessed customer needs

Carmichael Gym Complex Facilities and Operations, Raleigh, NC December, 2010-May, 2011

Equipment Room Monitor

Provided patrons with efficient and expeditious service

Met the equipment and gym needs of a variety of patrons including students, faculty, and international patrons

Simultaneously served customers and maintained a neat and orderly work area

Plastic Ingenuity Inc. Oxford, NC June, 2009- January, 2010

Inspector Packer

Inspected all manufactured parts for quality according to customer specifications; error-free record

Packaged all parts in an accurate and timely manner for expeditious delivery; attentive to employer

costs and customer retention issues

NCSU Libraries-Acquisitions Department, Raleigh, NC August, 2008-December, 2010

Library Assistant

Received and organized shipments of ordered books; validated receivables and sent to shelving area

Organized and verified invoices for approval; attentive to receipts so library not charged twice

Received and input periodicals into library database for users; validated subscriptions

PROFESSIONAL ACCOMPLISHMENTS

100% Call Quality, Xerox

100% PA Quality, Xerox

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