French Bilingual Customer Service Executive / Service Hesk

s

NKUO “Joo” CHONGWAIN

ICT Business Development Consultant, Customer Service Executive, Quality

Assurance Technical Support Engineer, E-Marketer/Promoter, Translator/Tutor, B2B Support, IT Tech Support

EDUCATION

WORKING EXPERIENCE

CAREER OBJECTIVE

ABOUT ME

SKILLS

CONTACT

INTERESTS

L ANGUAGE PROFICIENCIES:

HOBBIES

Q.A. Consultant / Customer Service Admin &

French Language Training

2015 to 2016 Guochao Ecommerce LLC.

– Zhengzhou

Spearheaded expansion and development initiatives in USA, Nigeria, Kenya, Morocco, and UAE.

Identified $30,000 in revenue opportunities by

collaborating with distribution partners.

Trained staffs to understand and communicate in French.

Reviewed inbound and outbound calls for violations in company policy or credit and collection laws.

Conducted customer follow-up calls to address poor scores and resolve concerns or complaints with French clients.

Implemented marketing strategies which resulted in 12% growth of customer base.

Initiated two key partnerships which resulted in 54% revenue growth.

Monitor phone calls and data entry of over 80

employees to promote compliance with company

regulations.

Audit customer service representative communications in French language for efficiency, professionalism, and success in meeting caller needs.

Develop and communicate recommendations to

enhance quality of service with French clientele.

Deploying IBM Same time & MS Communicator to ease data management and customer satisfaction in real-time 2016 to 2019 Wubian Information Tech

Company Ltd. – Shanghai

Quality Assurance Supervisor & Customer

Service / Business Marketing Manager

BACHELOR DEGREE

Bachelor degree in Computer

Science (BS.c)

University of Buea (Cameroon)

DIPLOMA

Information Technology

All India Institute of Science

and Research (India)

2015

2008

2002 - 2018 CERTIFICATIONS

CCIE written

MCITP

TEFL

ITIL, CRM Dynamic, Docuware

English – Native speaker

French – Native speaker

Chinese – Basic level

********@****.***

+63 939.119.7856

PYP Mansion II, 78 Ignacio

Santos Diaz St.

Date of Birth: March 24, 1985

Age: 33

Gender: Male

Birth Place: Yaoundé, Cameroon

Experience and reliable Quality

Assurance professional with over 8 years

of experience working in companies to

ensure the highest quality outcomes

possible. Adept in providing suggestions

and solutions to improve and enhance

productivity. Bringing forth a seasoned

history of helping companies to achieve

success and improve efficiency. Major

experience lies in strategizing and

leading cross-functional teams to bring

about fundamental change, improvement

and profitability

Business Dev. & QA/QC Executive

2013 to 2015 TaTa Netcom– India

Responsible for monitoring and maintaining quality and compliance targets for calls made/received

between French clients.

Ensuring that all QA Tests are carried out on time and in full.

Identified training needs and recommendations to improve French customer experience.

Awareness of regulatory requirement and customer service expectations.

Ensuring activities in the quality plan are carried out.

Giving specialist quality assurance advice to the company departments as required.

Improved page content, keyword relevancy, and

branding to achieve search engine optimization

goals.

Computers, Books, Problem Solving,

Machines, Science, Artificial

Intelligence, E-Commerce, Research &

Development, Sports, Literature

References Available on Request

IT Tech Support & Business Consultant

2011 to 2012 Alarm Center – Lagos Nigeria

As a Business Developer for Alarm center, my

functions were to develop and generate new business opportunities. My main responsibility as a Business Developer was to manage, support, and supervise the business development department. This department

is responsible for the acquisition of new projects and project bids. The business development department

mainly was to support management by providing

analysis for evaluating new business opportunities such as in/out licensing, collaborative research and development agreements, joint ventures, mergers and acquisitions and lots more.

Joochonkis

Joochonkis

IT Tech Support / Training

Business Development

MS Office Tools

Good interpersonal skills

Research & Development

Mobile app and Software testing

Analytical & Conceptual skills

Data Network Management

Software & App deployment

Time Management

Organizational & Problem solving

Management & Critical thinking

WORKING EXPERIENCE

Customer Service / Business Dev.

Executive & IT Consultant

Used the Docuware management systems

to manage and convert hard copy files

into soft copies for easy access and use.

Followed-through on all critical inter-

departmental escalations to increase

customer retention rates.

Devised and published metrics to

measure the organization's success in

delivering world class customer service.

Provided networking technical support

for field projects.

Managed data and generate monthly

reports.

Evaluated monthly performance statistics

and used data to inform future strategies

for potential and home clients.

Improved the work performance and

organizational communication by using

Microsoft Communicator and IBM Lotus

communication tools.

2008 to 2011 QUANTEQ Technology

Services Ltd. – Nigeria

ESL, TEFL, IELTS & French Language Tutor

2017 to 2019 BAFF ENGLISH – CHINA

-Provided an inviting, exciting, innovative, and

challenging learning environment for

students and provided them with the skills to

properly express themselves orally in public

using both English & French language.

-Designed and taught public speaking courses

to increase presentation skills to be applied to

all curricular areas.

Contact this candidate