Administrative Assistant Customer Service

Erika L Mainville

Receptionist

***********@*******.***

978-***-****

*** ******** ****** *** * Fitchburg MA

01420

OBJECTIVE

Enthusiastic Receptionist bringing expecitse in Microsoft office support. Great ability to build positive report with Customers, maintain a professional appearance and uphold strong public image. EXPERIENCE

Ron Bouchards' Auto Stores Jun 2016 - Oct 2017

Registry Clerk

· Answered questions and fulfilled requests with friendly and knowledgeable service

· Offered every visitor immediate and personalized and friendly assistance while covering the front end of the business.

· Complied to the established DMV procedures and DMV legal requirements while completing the steps to registry new vehicles to the database of DMV and multiple insurance companies.

· Proofread documents from the point of sale to registration for accuracy and completeness of the paperwork. Advantage Sales and Marketing, LLC Oct 2015 - May 2016 Event Specialist

· Educated and demonstrate new store products to the customers so they learn new fun ways to cook or clean in their homes.

· Demonstrate how easy the products are easy to use.

· Demonstrate new recipes with products from within the store. American Red Cross Oct 2015 - May 2016

Web designer Helper / Office Helper

· Developed creative graphics by collaborating with others to find a the perfect way to educate the public what the purpose of Red Cross is.

· Designed websites to educate and give an easy way to donate to the Red Cross worldwide.

· Created Project timelines for upcoming events within the state. Liberty Mutual Insurance Oct 2011 - May 2012

File Clerk

· Organized files in correct order so they maybe be transported to new buildings in a fast and organized fashion.

· Destroyed files and materials following standards of the company when asked so no personal files were breached. Payless ShoeSource Feb 2009 - Oct 2013

Customer Service Cashier

· Accurately handled bank deposits daily.

· Processed efficient and accurate cash, check and debit and credit card using point of sale system.

· Helped customers find specific products.

· Maximized customer satisfaction by assisting customers complete purchases by locating items and sign up for in-store rewards.

·Workedcloselywithfront-end staff to assist customers during high peak times.

· Unboxed new merchandise and added to shelves in accordance with the stock rotation policies.

· Keep check out areas clean, organized and well-stocked to maintain affective point of sale.

· Answer customers questions via phone.

· Maintain inventory records daily.

AvalonBay Communities Sep 2003 - May 2009

Administrative Assistant

· Screened visitors and calls to minimize disruption for office personal.

· Received and routed incoming mail, faxes and emails to the correct team members.

· Produced and distributed team newsletters, emails updates and other forms of communication.

· Set up and maintained physical and electronic filling systems.

· Created agendas, took minutes and prepared Microsoft documents for meetings.

· Tracked expenses and documented records using the Excel and QuickBooks software. EDUCATION

Associate of applied science_ Business

Landmark College

Associates of Arts_ Business Adminstration

Katherine Gibbs

TECHNICAL SKILLS

· Microsoft Office Expertise

· Advertising Familiarity

· Logo creations

· Point of sale expertise

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