Manager Customer Service
Resume:
E l i a s S a m i r S a l l o u m
#*** *.* ***** **. Sto.nino,
Marikina City, Philippines
*******@*****.***
Objective: Being part of a team where I can grow and share my knowledge and experience
P E R S O N A L I N F O R M A T I O N
D.O.B: 14 July 1975
Nationality: Lebanese Marital status: Married
W O R K H I S T O R Y
August 2018 - July 2019 Nerva Information, DUBAI – U.A.E.
Business Development Assistant Manager
•Assist the manager to manage and execute various marketing & sales projects,
•Develop internal and external network to support self-development and prospecting activity
•Provide day-to-day administrative and project management support to the BDM in support of various Business Development initiatives
•Manages new item submission and set up process after items have been selected by Business Development Manager including eCommerce
•Monitor Microsoft Outlook mailbox of Global Head of Business Development, and manage emails
•Supports Business Development Manager
•Developing and maintaining databases and other internal business development tools
APRIL 2013 –August 2018 OSN, DUBAI – U.A.E.
Senior Transmission Operator
§Monitoring over 155 channels which include HD/SD playout, pass-through and third-party channels on the linear platform in addition to 21 digital streaming services on the OTT platform
§Managing a team of 8 professional transmission operators
§Loading the transmission playlists on the automation system
§Checking playlists, media and subtitles
§Troubleshooting and following up on incidents and quickly resolving them to minimize the on-air impact
§Generating incident reports
§Tuning IRDs, receiving signals from different uplink stations and performing live
§Leading the weekly operations meeting
§Creating the weekly ‘Activity Report’
§Supporting other departments such as engineers, QC, language services, scheduling, programming, promotions and customer services
§Working on shift basis
OCT 2005 – APRIL 2013 OSN, DUBAI – U.A.E.
Senior Technical Executive ( customer service)
§In charge of updating the customer payment details and refunds
§Attending to customer queries regarding different programs and special events
§Solving the customer technical problems over the phone by assisting them on tuning the OSN decoders, familiarizing them with the channel list and OSN BOX office orders
§Scheduling job cards according to the customer’s area
§Selling OSN packages to new clients as well as offering upgrades to existing customers
§Attending to walk-in customers and supporting them on their enquiries
§Performing administrative duties as well as supervising the whole operation of the department
§Acting as team manager
§Generating monthly reports
JUN 2003 – SEP 2005 SHANGRI-LA HOTEL, DUBAI – U.A.E.
Supervisor, Room Service & Poll Bar
§In charge of two separate F&B outlets, room service and the pool bar.
§Leading a team of professional 35 employees
§Handing the day to day operations
§Performing administrative duties
§Preparing and implementing training programs for the current staff as well as training the new joiners
§Planning the weekly roster of the department
§Handling guest complaint
Skills
MS Office
Pebble Beach Automation
Broadcast Master CMS
Miranda (IS 750, KX Baseband / KIP)
Dataminer
AXON (HLI 10, HED 100, 2X1, ARC Frames)
SCREENS (BITMAP & DVB Subtitles)
NMX
Omneon Manager
Probel SDI and ETL Routers
TSL AMUs
Harmonic Encoders / Multiplexers
ERICSSON / TANDBERG IRDs
Logovision/ Dynamic Branding
Hobbies
Reading
Travelling
Swimming
E D U C A T I O N
1988 – 1991 LEBANESE UNIVERSITY
Beirut- Lebanon
·Degree in Business administration
1992 – 1995 Ecole Hotelier
Beirut- Lebanon
·Degree in Hotel Management
Q U A L I F I C A T I O N S
Languages English (Fluent)
Arabic (Fluent)
French (Fluent)
REFRENCES
Mr. Raed Altwal CRM Administrator.
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