Front Desk Sales

Brittany Reynolds

**** ******* **** ******, *** Vegas, NV 89148

702-***-**** *******@*******.***

Experience

ILoveKickboxing 2019 - Present

Instructor/ Fitness Trainer

Conduct fitness consults and sales for new members. Train and work with clients through kickboxing techniques and exercises in a personal and group atmosphere. Personal motivation to keep fit and the ability to motivate others to do the same. Patience and the ability to explain things clearly. Understanding of lifestyle, diet and the human body.

Mandalay Bay Resort & Casino Delano Las Vegas 2018 to 2019

Housekeeping Manager

Supervise Housekeeping employees to ensure all company and housekeeping policies are adhered to. Maintain records including: repairs needed, lost and found items, and quality of work completed by employees. Inspects rooms to ensure they are up to company standards. Cultivate an environment that promotes teamwork, encourages productive performance feedback, and inspires recognition. Manage the delivery and measurement of guest service to be consistent with the company’s service standards.

Mandalay Bay Resort & Casino Delano Las Vegas 2017 to 2018

Room Rack Coordinator

Ensured room requests and suites were assigned daily for all guests. Assisted with VIP,group, and entertainment reservations. Met demands of casino reservations and following up on room status and assisting convention services with having sites and showrooms ready in a timely manner. Communicated with multiple departments such as guest services, housekeeping, and convention sales. Assisted front desk managers and agents on suite up sales and assignments.

Mandalay Bay Resort & Casino Delano Las Vegas 2014 to 2018

Front Desk Representative

Provided excellent guest service with a smile and professionalism. Performed assigned day-to-day responsibilities which included: assist guests at check in and provide accurate information while collecting payment, able to recognize and evaluate guest’s needs, respond and resolve guest complaints. Contributed to a positive, guest-focused team environment in order to deliver exceptional service.

Mandalay Bay Resort & Casino 2009 to 2014

Lifeguard

Greets all guests in a friendly and professional manner. Ensures guest safety while in the pool or on the pool deck by monitoring the pool area at all times. Responds to all situations safely and promptly.

Education

Bachelor of Science - Kinesiology May 2018

University of Nevada Las Vegas - Las Vegas, NV

Skills and Certifications

CPR Certified, Organization, Microsoft Word, PowerPoint, Excel, Opera, Hotsos Systems, Multitasking, Communication, Organization

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