Data Entry Customer Service

Patricia Fletcher

**** ****** **

Reading, PA ***01

Phone: 610-***-****

Email: ************@***.***

Experience:

Task Mgmt: Warehouse Clerk - TEMP: Assign drivers load doors, make sure pick up #'s are correct in Excel, check drivers out when loaded, assign ASN numbers on Sage, assign doors for trailer drops, pull next day loads paperwork, track PO & pick up numbers, check in deliveries & assign doors, copying, filing,etc Dec 2018 to May 1, 2019

SuperValu - June 2018 - Oct 2019 - Temp IT clerk - Work from mainframe, process email, do bill passes, print whatever sales reports are due, UPS mail out, restart computers from drain stages, fill out billing/wave reports to make sure all orders were in on time, print & shrink wrap truck mail to go out each day for the individual stores, QDirect, New Wintron, update customers on polling schedules & orders processed, etc. Temp assignment completed 18Hr

The Water Guy - Aug 2016 to May 4, 2018 - Logistics Assoc. - Process time sheets. Check in returning drivers & loads for accuracy, Process money transactions. Pull orders from warehouse & process for UPS shipping for missed stops/products. Invoicing, scheduling cooler & product exchanges. Set routing for new customer accounts. Do all close out reports & ready bank deposits & set up driver paperwork for the morning shift. Data entry, filing, scanning, faxing etc. Position was automated. $14.00 hr

Pottles Transportation - Account Mgr - Nov 2014 to Aug. 2016 Schedule all pick up & delivery appts for my accts. Data entry. Enter new tendered loads & update all changes on loads into various websites such as Transplace & C & S, McLeod, MS Office, Outlook, etc. Update accounts. Answer shipper, consignee & driver questions. Resolve scheduling problems & discrepancies. Faxing, filing, scanning & sorting documents. Sort bills of lading & POD's, on road driver paperwork & receipts, for corporate office use. Handle Email correspondence (approximately 800 + a day), etc $14.00 hr. plus monthly bonus. Position transferred to corporate office in Bangor, Maine.

UPS - Operations Mgmt Supervisor - P/T March 2006 to May 13, 2014 Download & dispatch diads. Dispatch drivers for on call pickups, blow out issues, special deliveries & on road issues Resolve any on-road email, customer counter & time card issues. Answer phones & resolve customer complaints & disputes. Process house mail. Assign claims, process intercepts & customer requests. Print & analyze driver follow up reports. Uniform requisitions, distributions & returns. Check DOT & license renewals due. Resolve employee & customer call in issues & concerns. Maintain & update accounts. Direct any unresolved issues to correct dept. Explain & maintain policies & procedures to employees & customers. Review safety policies & procedures. Maintain flow of customer counter. Fax, filing, & all other duties that need to be addressed in a timely manner, etc. $16.35 hr Service Award 2013

Century 21 Call First 4/ 2005 to 5/2010- Real Estate Agent 610-***-**** All aspects of buying, & selling Real Estate. Commission Sales Award 2007

Mar 2004 to May, 2004 ADMIN. OFFICE ASSIST - Temp 602-***-****

(Manpower) 602-***-**** (AZ Dept. Of Revenue) Manpower @ Arizona

Department of Revenue, Phoenix, AZ

Data entry, document binding, mail, casework update, customer service,

etc. Worked on special class action project. Temp obligation fulfilled.

Relocated back to PA $10.00 hr

Sept, 2003 to Feb, 2004 Warehouse Clerk - 602-***-**** Benchmark

Cabinetry & Distribution Co. Phoenix, AZ

Sanding, hardware, verify shipping orders, data entry, inventory supply

& control, order delivery (box truck,), train new employees, etc. Co.

went out of business. $11.00 hr

May 1987 to Aug 2003 BAR STEWARD/ BARTENDER 610-***-****

Tivoli Beneficial Assoc, Reading, PA

Customer service, sales, inventory control, human resources including

scheduling, supervising and training employees, advertising, book entertainment,etc.

entertainment, plan & coordinate special events, organize catering,

implement sales, design of tickets & advertising for special events,

chair meetings, etc. Relocated to AZ Vice Pres. 2002 & 2003

Nov 1999 to Oct 2000 CUST ACCTG./ BILLING CLERK- Temp 610-***-****

Manpower @ Met Ed, Reading, PA

Data entry, meter corrections & installed meters to system via computer to correct locations. Billing, updates & corrections to customer accts.. Run & update reports & process meter read cards. Collect & sort mail for dept, answer customer issues via from internet responses, questions and complaints. Issue meter reads for verifications & non access, issue shut off notices & settle customer disputes, faxing, filing, field meter reads, etc. Customer acct billing& corrections, filing, faxing, etc. Small World mapping for special projects. Temp obligation fulfilled

Apr 1988 to Jun 1992 DISTRICT SERVICE SECRETARY - 4 AREAS 610-***-****

Penske Truck Leasing, Reading, PA

Dist. Service Secretary for Phoenixville, King of Prussia, Reading & Malvern. Travel to all locations to do repair orders, data entry, purchase orders, contact vendors, check vendor invoices, inventory control, track trucks for needed repairs & inspections per DOT

requirements, faxing, filing, order bulk fuel, track deliveries and pricing, etc. for above areas. Train service personnel in all phases of paperwork processing, such as P.O.’s auditing, tracing purchase orders, freight bills and Bills of Lading, etc. Downsized $12.62

American Color & Chemical - 10 yrs - chief chemical operator - made colors from scratch, mixed chemicals. loaded tray dryers, weigh ins, run ice house, etc. $15.00 Co. sold to Ciba Geigy in Toms River, NJ.

EDUCATION

Jun 1994 READING AREA COMM. COLL. Reading, PA A.A. Social Science

Feb 1988 BERKS CAREER & TECH CTR. - WEST Leesport, PA

Technical Degree in Microcomputers

March 2005 Berks Real Estate Institute

Real Estate License - 2005

Available to travel

Clean, Valid driver's license

Contact this candidate