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Customer Service Mental Health

Birmingham, Alabama, United States
July 02, 2019

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Tracey S. Skinner

**** **** ****** *****

Birmingham, AL 35234



Experienced healthcare provider with a background in patient and special needs care. Experienced in a hospital and clinical setting with strong customer service skills. Seeking a position where my professional experience and education will allow me to make an immediate contribution as an integral part of a progressive company.

EDUCATION 2003-2006

Faulkner University

Nursing Major

Phillips High School

Birmingham, AL 1981-1985

High School Diploma


Glenwood Autism and Behavioral Health Center, Birmingham, AL 2012-Present

Residential Instructor/Teacher’s Assistant for Adults with Autism

Patient data entry.

Supervising the provision of assistance to clients to promote their physical, social, and psychological well-being which may include scheduling and assisting individuals to medical appointments.

Responsible for household shopping and ensuring that all dietary needs are taken into account according to each individual plan.

Participate in meetings quarterly, annually, and as needed regarding individuals’ plans/needs.

Work collaboratively with team members to include, but not limited to: external case managers, guardians, behavior analysts, psychologists, therapists, and natural supports (family and friends) to ensure overall health, safety, and welfare of the individuals supported.

Ensuring that staff completes all required documentation in a timely manner.

Ensuring that MSDS (material data safety sheets) are present for all supplies/chemicals as applicable for assigned service site(s) and ensuring that staff is properly trained on MSDS.

Maintaining a work environment that supports dignity and fair treatment of staff.

Promoting the individuality of individuals support by ensuring that common living areas and bedrooms are individualized to reflect the personality of the persons living there.

Composing and completing administrative and client paperwork.

Provide direct care to adult residents in compliance with each resident’s individual plan of care, as well as compliance with facility policy and procedures, which emphasizes non-aversive, positive programming and interactions

Transport/accompany residents to doctor’s appointments, school, meals, and activities, operate facility vehicles as qualified and required

Provide support services for residents, administer medication, and any additional tasks required in order to help residents achieve optimal independence

Assist with grooming, bathing, and medication administration

Appropriately handle self-injurious, aggressive, and disruptive behavior

Assessment of the individuals’ educational/behavioral needs and implementation of IEP and POC

Provide active treatment to help individuals achieve personal goals

Medication monitoring and administration

Medical terminology

Train new staff

Complete individuals served and employee evaluations

Monitor residential homes for State Department of Mental Health standards and safety.

United States Postal Service, Montgomery, AL 2011-2012 Casual Mail Handler

Unloads mail from trucks. Separates all mail received from trucks and conveyors for dispatch to other conveying units and separates and delivers mail for delivery to distribution areas.

Places empty sacks or pouches on racks, labels them where prearranged or where racks are plainly marked. Dumps mail from sacks, cuts ties, faces letter mail, carries mail to distributors for processing. Places processed mail into sacks. Removes filled sacks and pouches from racks and closes and locks sacks and pouches. Picks up sacks, pouches, and outside pieces, separates outgoing bulk mail for dispatch and loads mail onto trucks.

Handles and sacks empty equipment; inspects empty equipment for mail and restrings sacks.

Assists in supply and slip rooms and operates copy machine and related office equipment.

Make occasional simple distribution of parcel post mail.

Operate fork lifts.

Weigh incoming and outgoing sacks.

Operate equipment and machinery assigned to the jurisdiction of the Mail Handler Union.

St. Vincent’s Hospital, Birmingham, AL 2002-2011 Emergency Room Unit Secretary

Greeted patients upon arrival, input of personal information into the computer system, assigned room numbers and referral to triage admission.

Answer phones, enter patient information into computer system, order office supplies, photocopy, and send patient charts to the medical records department.

Encode physician orders.

File, organize, and label all types of tests given to the patient.

Schedule patients’ tests, checkups, etc.

St. Vincent’s Hospital 1998-2001 Nursing Assistant

Provided full assistance to nurses by taking vital signs, catheter care and computer charting.

Transport of patients to receive medical tests and procedures.

Bathe and dress patients.

Serve meals and help patients eat.

Take vital signs.

Turn or reposition patients who are bedridden.

Collect information about conditions and treatment plans from caregivers, nurses and doctors.

Provide and empty bedpans.

Lift patients into beds, wheelchairs, exam tables, etc.

Answer patient calls.

Examine patients for bruises, blood in urine or other injuries/wounds.

Clean and sanitize patient areas.

Change bed sheets and restock rooms with necessary supplies.

Sitel/Verizon Wireless 2008-2008 Billing Customer Service Representative

Process bill payments and made arrangements for past due accounts.

Provide technical support for phone operation issues.

Change service plans per customer request.

Research and respond to customer billing inquiries.

Review and update customer records on computerized database.

Resolve billing problems and refer to responsible parties.

Perform due diligence on customer inquiries through oral communication.


Proficient in Microsoft Word, Outlook, Access, and Excel (10+ years)

Experienced in Star and McKesson Computer Systems (10 years)

CPR Certified (20 years)

First Aid Certified (20 years)

Ability to Plan, Organize and Prioritize Work

Ability to Analyze Quantitative Data

Ability to Make Decisions and Solve Problems

Ability to Verbally Communicate with Persons Inside and Outside the Organization

Ability to Work in a Team Structure

Medication Administration (5+ years)

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