Customer Service Manager

BOBBY FEDDERWITZ

Coral Springs, FL ***** 954-***-****

*****.**********@*****.***

LOGISTICAL SUPPLY CHAIN PROFESSIONAL

Sales Consulting Networking Saving Money Demand & Supply Balance

Dedicated and self-motivated specialist, utilizing my experience in Fortune 500 companies to execute my skills and achieve on-time delivery metrics while minimizing transportation costs. A problem solver with excellent negotiation and analytical skills with commitment to continuous improvement. Specializing in new technologies and software. Charismatic and innovative, driven and committed to add value, learning new processes and sharing knowledge with consultative approach, ensuring excellent customer service.

OFFICE DEPOT, Boca Raton, FL 2014 – 2019

Retail/Contract Office Supplies – Office Depot is a leader in office supplies with $17B in annual revenue, 66k employees, and operating in 59 countries with more than 2,200 retail stores.

Logistical Supply Chain / Senior Analyst (2015 – 2019)

Balanced supply and demand of multiple product lines to meet and exceed cost savings. Monitored and analyzed routing and distribution centers, production schedules, and inventory levels to optimize product flow and ensure on-time delivery at lowest cost. Provided national sales forecasts for products and maintained data in various forecasting applications, maintaining optimal supply / demand balance

Created dynamic routing from multiple distribution facilities, ensuring optimal mileage and payload metrics are obtained while adhering to HOS regulations

Communicated, managed, and maintained weekly retail delivery schedules

Analyzed BOL's for accuracy, efficiency and cost saving opportunities

Conducted proactive meetings with carrier fleets and distribution leaders to improve strategic goals and promote operational excellence

Facilitated operational reviews in field to ensure corporate standards were upheld

Strategically dispatch routes to maximize backhaul opportunities and regional efficiencies

Continuously reviewed routing KPI metrics

Logistical Supply Chain / Transportation Analyst (2014 - 2015)

Communicated and collaborated with vendors, carriers, and distribution centers to efficiently prioritize all freight deliveries. Serve as primary point of contact for HQ field support assigned to distribution centers. Generated reporting from Transplace Business Intelligence platform

Leveraged 3PL and carrier relationships improving customer/carrier equipment utilization

Ensured optimal workload of labor within distribution center was obtained by generating and maintaining inbound schedules

Partnered with internal business units to ensure freight exceptions were reviewed and validated

MSEDP, Deer Park, NY 2013 – 2014

State-of-the-art remote monitoring and expert troubleshooting can identify and fix issues before they cause downtime, Cutting edge cloud solutions, full time dedicated computer pro, including troubleshooting, virus removal, equipment installation, Windows errors, network performance issues, system security, equipment recommendations and more.

IT Manager

Managed life cycle of 3K+ service work orders per year both inbound and outbound.

Managed 8 I.T technicians jobbb scope

Analyzed, developed, and generated strategic sales proposals to surpass client’s IT requirements

Mentor Customer Service Reps, In-house technicians, and Field Technicians on best practices

Strategically restructured and implemented department reorganization including critical process improvements

Diagnosed and resolved end-user problems including recognition, isolation, research of software, hardware errors, and features as required and problem resolution

Advised on the design of CRM systems to assist customers rapidly and effectively

Provided set up, training and management of call center function

COMCAST, Pompano Beach, FL 2008 – 2013

Telecommunications company, It is the second-largest broadcasting cable television and internet company in the world.

Technical Support Manager (2010 - 2013)

Specialized in Residential internet and phone

Completed assigned work orders in a timely and cost-efficient method with minimal material waste

Attended training and safety meetings, used PPE at all times to demonstrate safe working environment

Maintained accurate inventory of parts and equipment

Served as a liaison between office and field

Managed field technicians, supporting level 3 issues

Scheduled all support issues in the field

Field Support Specialist (2008 - 2010)

Performed hardware and software break / fix work including upgrades

Providing problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance

Organized and maintained equipment inventory levels

Responded to and resolved escalated end-user issues

EDUCATION

Gateway Technical Computer School - Computer Hardware/Software Repair & Troubleshooting Certificate Program (2000)

Computer operating systems, hardware configuration, software support, customer service training

A+ Certified

Atlantic Vocational School – Electrical Technology certificate of qualification (1999)

Advanced electronics, including wiring and circuit board repair

TECHNICAL SKILLS

Proficient in JDA,Roadnet,OTM,TMS, PC MIler, MS Office products mastering in Excel and Powerpoint.

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