Customer Care Quality
Resume:
Rhonda Allen
**** ******* **. *******, ** ***** 810-***-****
SUMMARY
Highly organized Supply Chain Specialist with 10 years of experience who excels within the scope of duties and responsibilities. Having gained valuable experience through the years in the areas of Supply Chain, Material Management, Purchasing and Logistics, as well as gaining people skills through customer and employee interactions.
Skills & Abilities
SAP, Microsoft Office, Word, Excel, PowerPoint, Access, Outlook.
Experience
Supply Chain Supervisor, XPO Logistics
General Motors Customer Care & Aftersales Headquarters
July 2017 - March 2019
Provide training, monitor work quality,
Develop and establish credible standards and methods to measure productivity.
Coach employees on performance and complete performance evaluations as required.
Investigate and resolve time sensitive escalations that are followed up in a timely manner.
Identify and participate in continuous improvements and cost savings initiatives.
Developing and maintaining on all job processes and procedures.
Fulfill lean responsibilities.
Ensure all corporate and site security policies and HR policies are adhered to, ensure professional behavior of team.
Maintain a safe work environment.
Senior Part Specialist, XPO Logistics
General Motors Customer Care & Aftersales Headquarters
October 2015 - July 2017
Manage New Model Accessory Part deck by priorities on existing backorders and past due supplier schedules.
Arrange expedites and secure PTA’s for shipments for customer backorders where appropriate.
Root cause, Investigate and provide detailed part analysis of backorders to the customer.
Work with cross functional teams (GM Purchasing, Engineering, Supplier Quality, Brand Quality and Logistics) to identify and resolve supplier issues.
Facilitate and / or participate in supplier conference calls.
Enter Shopping Carts in SAP for creation of spot buy P.O.
Creating process documentation and conducting training with new associates.
Part Specialist, Menlo Worldwide Logistics
General Motors Customer Care & Aftersales Headquarters
December 2011 – October 2015
Manage Accessory Part deck by priorities on existing backorders and past due supplier schedules.
Arrange expedites and secure PTA’s for shipments for customer backorders where appropriate.
Allocate by event code, ADI Open LPO orders, to prevent vehicles down at the dealerships.
Root cause, Investigate and provide detailed part analysis of backorders to the customer.
Work with cross functional teams (GM Purchasing, GM Engineering, GM Supplier Quality, GM Brand Quality and Logistics) to identify and resolve supplier issues.
Coordinate SPA letters and Request for Shipper.
Assist in RFI and Supplier Claims.
Part Specialist, Schneider Logistics
General Motors Customer Care & Aftersales Headquarters
June 2009 – November 2011
Manage Accessory Part deck by Expeditor Tool priorities to include reduction of backorders, past due, ensuring ship date accuracy. Identifying and providing resolution of supplier performance concerns.
Arrange expedites and secure PTA’s for shipments for customer backorders where appropriate.
Work with cross functional teams (GM Purchasing, GM Engineering, GM Supplier Quality, and Logistics) to identify and resolve supplier issues.
Coordinate SPA letters and Request for Shipper.
Assist in RFI and Supplier Claims.
Senior Buyer, Mold Masters
April 2007 – March 2008
Coordinate and manage all purchasing releasing functions for components and material used in production, as well as supplies and consumables for the administrative and manufacturing groups.
Directly responsible to review all orders and supplier releases.
Maintain various purchasing databases, Issue monthly purchasing reports and supplier ratings.
Monitor inventory levels and days on hand of materials.
Insure the BOM for materials is accurate and correct to the corresponding purchases.
Manage supplier quality issues in conjunction with the Quality Department.
Coordinate and manage freight move of materials.
Buyer, venture industries
September 2000 – November 2006 (Plant closure)
Coordinate and manage plant purchase orders and service contracts.
Releasing direct materials for production and service requirements and supplies and consumables for the administrative and manufacturing groups.
Receiving and entry if packing slips.
Maintain various purchasing databases, Issue monthly purchasing reports and supplier ratings.
Monitor inventory levels and days on hand of materials.
Insure the BOM for materials is accurate and correct to the corresponding purchases.
Manage supplier quality issues in conjunction with the Quality Department.
Initiate and report cost savings in accordance to Corporate goals.
Assists in launching in new programs and PPAP approvals with suppliers and market testing,
Obsolescence claims, Bill of Materials.
Maintain all required purchasing documentation for QS900.
Customer Assurance, VENTURE industries
January 1998 – September 2000
Initiate objective measures of customer satisfaction and recommend improvement goals.
Process internal and customer concerns Verified corrective actions.
Issue return material authorization numbers.
Provided monthly review and performance ratings.
Updated all customer manuals for QS9000.
Internal auditor for QS9000.
Quality Technician, VENTURE industries
August 1990 – January 1998
Customer Liaison, Maintain Quality systems, Performance reporting, Incoming receiving inspection, Product Development team member,
Internal QS 9000 auditor, Product and process audits.
Development of Advance Quality Plans, Maintained Process Flow, and Control plans, Process FMEA’s. Preparation of documentation for PPAP, PSO and PSW packages.
Created and updated Standardize Work Methods. Coordinated Visual Samples, Job files, Color / Appearance approvals.
Training of the Line operators and Required testing.
Education
Mott Community College, FLINT, MI
Certification in Pharmacy Technician – September 1987
Holly HIGH, Holly, MI
Diploma
Reference
Reference available upon request
Contact this candidate