Customer Service Assistant

SOFIA MALDONADO

BUSINESS PROFESSIONAL www.linkedin.com/in/sofiamaldonadoa9b127128

817-***-**** *********@*******.***

Detail-oriented professional and MBA candidate with ten years of experience in customer service, operations, and regulatory compliance across diverse roles and industries. Strong knowledge of human resources, business forecasting, and financial analysis. Highly ethical. Clear communicator. Takes initiative to improve processes to ensure organizational success.

Conflict Resolution Regulatory Compliance Relationship Development

Records Management Leadership Training & Mentoring

Administrative Operations Customer Service Problem-solving

EDUCATION

MBA Texas Wesleyan University Fort Worth, TX Fall 2019

Relevant coursework includes Human Resources, Business Forecasting, Financial Analysis, and Leadership with a 3.7 GPA.

BS in Exercise Science Texas Wesleyan University Fort Worth, TX 2011

AS in Physical Therapy Assistant Tarrant County College Fort Worth, TX 2016

PROFESSIONAL EXPERIENCE

Physical Therapist Assistant 2016 to Present

DOWNTOWN HEALTH AND REHAB Fort Worth, TX 2017 to Present

DAYBREAK VENTURE, LLC Fort Worth, TX 2016 to 2017

Collaborated with therapists and administrators in day-to-day operations for patient care and rehabilitation. Assessed and implemented treatment plans as licensed physical therapist assistant and maintained patient records in compliance with HIPAA regulations.

Achieved up to 100% productivity standards through effective workflow prioritization, conflict resolution, and negotiations.

Expanded knowledge base through self-initiated professional development to achieve performance targets and ensure excellence in patient care.

Rehab Technician/Newborn Hearing Screener 2012 to 2015

COOK CHILDREN'S HOSPITAL Fort Worth, TX

Delivered accurate, efficient patient and administrative support including test recording and reporting, patient transport, and rehabilitation facility and equipment maintenance in alignment with all policies and procedures.

Initiated development and implementation of new hire training guide to standardize policy and process execution.

Increased accuracy and efficiency through digital conversion of patient records.

Teller 2009 to 2012

LEGACYTEXAS BANK Fort Worth, TX

Contributed to day-to-day customer service and financial operations including accurate, high-volume cash handling and transaction processing, financial services sales, inquiry resolution, records management, and regulatory compliance.

Achieved all sales targets through formulation and implementation of cross-selling strategies backed by in-depth product knowledge and needs analysis to formulate and recommend customer-centric financial services solutions.

Delivered 100% transaction accuracy with zero cash discrepancies through effective prioritization, efficient time management, and seamless execution of all procedural standards.

Ensured excellence in client satisfaction through professional, knowledgeable service delivery.

TECHNICAL SKILLS

MS Office: Word, Excel, PowerPoint, Outlook. Currently learning Access

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