Human Resources
Resume:
DALIA MOHAMED RA’FAT
* *** ** ***** ** Barkouki St.
Manial El-Rodah, Cairo. Egypt
Phone: +2-02-2-364-****
Mobile: +2-012-***-*****
E-mail: ************@****.***
Interests and Objectives
My professional interests lie in the fields of Human Resources and Public Relations. My objective is to work in an organization where I can advance and utilize my knowledge, experience, capabilities, and skills to the optimum level for the benefit of the Organization and myself.
Personal summary
A team player with excellent communication skills and academic qualifications.
Easy going by nature, able to get along with both work colleagues and senior managers
Career History
Human Resources and Administration (More than 6.5 years)
The German-Arab Chamber of Industry and Commerce: HR Business Partner (April 2018 – Present)
Write Manual of Organization in English and Arabic
Write Organization’s internal policies
Responsible for Recruitment and Hiring processes.
Vacancy announcement
Filtration of candidates
Conduct initial HR job interview
Coordinate with HOD / CEO for second interviews
Send Job Offer to selected candidate.
Hiring process
Receive hiring documents and create employee file,
Handle social insurance
Employment formalities including employment contract and necessary registrations at the Social Security office
New employees’ orientation
Employee separation process
Resignations, Separation agreements, deregistration at the social security office, conduct Exit interviews.
Contracts renewal process and contracts amendments
Handle terminations and end of contracts process
Renewal of work and residence permits
Recruitment and administration of trainees and freelance staff
Administration of employee files
Write HR, ID, Bank loans and Embassy letters.
Responsible for Employees benefits; medical insurance, special occasions gifts.
Write and update individual job descriptions
Monitor the creation of target agreements
Responsible for employee annual appraisals and assessments
Create of the annual training plan for all employees
Organization and supervision of training for employees
Development and support of in-house special / social benefits
Introduction of a company suggestion scheme
Organization of staff events and team building events
Organization of staff meetings
Annual employee job satisfaction survey
Constantly updating office rules. Monitoring compliance with these requirements.
Responsible for attendance management system
Management of employee leaves
Review employees overtime
Contact person for general applications, including interns
Processing of internal and external inquiries in the personnel area
Management of departmental manuals
Payroll
Provide monthly overtime and deductions of payroll to finance department.
Reflect any changes in employee’s salary, title, status or any needed information as required.
Support the finance department in all matters of personnel expenses
Personnel Budget Planning / Personnel Budget Calculation
Development of pay systems / bonus schemes within the available budgets
Creating salary grades for all positions in the company
Support for annual business planning / auditing in terms of human resources and payroll
Intercontinental Cairo Semiramis (IHG): HR Section Head (May 2017 – April 2018)
Personnel Duties
Assist in all Human Resources Department’s activities & operations.
Responsible for the new hires process (offer letters, receive and file hiring documents, contracts, issue ID cards, name tags, finger print, medical insurance, open bank accounts, create employee profile on HRIS)
Handle annual vacations, follow up with departments on pending vacations, issuing reports to management.
Generate Monthly vacations analysis report.
Monitor the attendance management machines, and provide assistance to colleagues whenever needed. Manage attendance reports.
Handle the Annual Contracts renewal process, obtain approval from Departments heads, write new contracts or termination notes.
Follow up on newly hired colleagues’ probation period.
Responsible for the Leavers process, dismissal documents.
Conduct Exit interviews, and make monthly analysis reports based on the exit interviews results.
Responsible for Promotions, annual increases and transfers financial changes process’s paper work and on HRIS.
Reflect any changes in employee’s salary, title, status or any needed information as required.
Write HR, ID, Bank loans and Embassy letters.
Attend meetings with Personnel manager and write meeting minutes in Arabic and English languages.
Supervise other HR department sections (staff cafeteria & Female lockers).
Responsible for the HR department Social Media accounts on internet, Newsletter.
Assisting in all HR department’s activities (Service week, IHG foundation week, Service Pin & Birthday parties)
Recruitment Duties
Assist the recruitment process with posting job advertisements, filtering CVs, phone screening interviews and arranging HR initial interview, Conduct English & admin. Technical tests if required.
Coordinate for 2nd and 3rd interviews, Finalize the offer letter.
Keep the Interviews tracker reports updated.
Write weekly Recruitment status report, with updates in new hires, pipeline, leavers’ status.
Write job descriptions for new positions.
Headhunting for key positions ie; Assistant Guest Relations Manager, Assistant Spa Manager, Assistant Revenue Manager.
Green Touch Hard & Soft Scaping: Assistant HR Manager (January 2016 – May 2017)
In charge of the Human Resources department and all its activities in the company including,
but not limited to, Personnel, Recruitment, Payroll, Attendance Management.
Ensure company compliance with the Labor law.
Generate all the reports needed to be submitted to the government labor office.
Process new employees’ social insurance, employees’ termination, leave of absence, and other personnel actions, using appropriate forms.
Create and update personnel records for each employee.
Follow up on each employees’ annual and sick leaves, and sending them letters containing remaining balances.
Responsible for the recruitment process, including posting job ads., collecting and filtering CVs, taking interviews appointments and conducting initial interviews.
Write Job analysis and job descriptions.
Handle monthly Payroll process for different company sites.
Compile information from personnel records to be used as documentation for retirement calculations, disciplinary actions, grievance responses, and confidential personnel reports.
Responsible for employment procedures regarding issuing new contracts and revising labor office insurance documents.
Responsible for the employees’ database system and employment files.
Following up with employees’ contracts, renewals, and terminations.
Keeping records of work time and attendance, tracking employees’ absences (regular/ irregular), and sending legal warnings accordingly.
Link Development: Training Coordinator (March 2008 – Feb. 2010)
Induction Process:
Follow up on the newly hired checklists and assure the completion of its items per the agreed upon timelines.
Assuring Bonding with the newly hired employees to assure their allignment and get their requests and inquiries if any, and working on solving them directly and/or reporting them to the departmental mentoring supervisor to take the appropriate action/s.
Set Training needs assessment and put training plans accordingly.
Prepare for on the job training sessions
Coordinate between trainees and trainers.
Make sure training facilities are prepared with equipments, material and catering -keeps online records of attendance
Send training satisfaction surveys and do analysis reports accordingly.
Conduct Training satisfaction and efficiency analysis report.
Set training plans based on performance appraisal.
Performance Management system.
Boehringer Ingelheim: HR and Administrative Assistant (April 2007 – Feb. 2008)
Assist the HR manager in all human resources aspects.
keep records of attendance and leaves
Personnel, social and medical insurance
Handle and prioritize all outgoing or incoming correspondence of the Scientific Office (e-mail, letters, packages etc.)
Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders
Liaise with internal staff at all levels.
Conduct research and prepare presentations or reports as assigned
Assist the CEO with correspondences, and minutes of meetings
Coordinate inbound and outbound training sessions
Responsible for organizing all of the administrative activities that facilitate the smooth running of an office.
Perform general office duties such as ordering supplies, maintaining records management
Communicate and handle incoming and outgoing communications
System Technique: Administrative Assistant (Feb. 2006 – March 2007)
Handle the office's correspondances, service offers
Keep records of engineers' site visits
Handle the filing system –
Handle customers inquiries and complaints
Cable Network Egypt (CNE): Customer Service Representative (Feb. 2005 – Sept. 2005)
Handle customers calls
Updating customers files on the system
Xceed: International Customer Service Representative (Nov. 2004 – Feb. 2005)
Net one project. Selling land lines to international customers
Training while in College
Victoire Company: HR Coordinator (June 2003 – Oct. 2003)
Handle the recruitment and training process for "Modern Academy" graduates and under graduates
Suez Canal Bank: Trainee(July 2002 – August 2002)
Education
Human Resources Management Certificate.
American University in Cairo. December 2008
Courses and Workshops
OD Workshop
Talent Management Workshop (HRCI)
Competency Based Interviews Workshop
Labor Law and Social Insurance Workshop
Advanced Excel Course
Cairo University, Faculty of Economics and Political Science. (English Section). 2000 – 2004
Major: Political Science
Minor: Management
GPA: Good
Dar El Tarbeya Language High School. 1996 – 2000
Grade: 97%
Computer Literacy
MS Windows 98, 2000, XP, MS Office, Internet, SAP, ERP, CRM.
Languages
Arabic: Mother Tongue
English: Excellent
French: Fair
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