Assistant Marketing
Resume:
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Deeloshnie Naicker
* **** *** ********, **********, 4092
Cell: 084-***-**** Email: *******.*********@*****.*** MARKETING ASSISTANT
I am a results-orientated, highly focused professional with excellent people skills, who believes in the delivery of client service at all times.
PERSONAL PROFILE
Pro-active decision maker with critical evaluation ability.
Works well under pressure in a deadline-driven environment
Strong interpersonal skills
Strong administrative skills
AREAS OF EXPERTISE
Personnel Management
Departmental Management
Office and Schedule Management
Client Liaison - Retaining and establishing relationships CAREER SUMMARY
2013 Marketing Assistant Makro Amanzimtoti Retail
2012- 2013 Call center consultant
Inbound
Makro Rossburgh Retail
2006-2010 Call center consultant
Inbound & Outbound
Direct channel marketing Corporate
2003-2005 Internship /Reception Dr Iyer & Dr Shunmugam Medical Institute Deeloshnie Naicker Page 2 of 3
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EDUCATION & QUALIFICATIONS
Grade 12 [Matric]
Risecliff Secondary School
English
Afrikaans
Typing
Biology
Business Economics
Speech & Drama
Certificate
Careers 2000 Business College – Executive computer & secretarial studies Computer Experience
MS Office Advanced
Excel Advanced
Internet
SAP
PROFESSIONAL EXPERIENCE
2013 – PRESENT MARKETING Assistant
Makro Amanzimtoti
Drawing all required reports from B.W portal
Assisting the CRO’S with all required information and reports
Maintaining and updating all ten CRO’S masterdata
Ensuring data integrity on our SAP CRM system
Assisting in administering weekly SMS’S and email campaigns
Creation of all in store leaflets and promotional material
Daily audits on weekly broadsheets- direct feedback to the GM
Prize handovers and gift card maintaintence
Maintain departmental expenses within budget
Handling of customers complaints and queries
Ensure Makro is always competitive- Market analysis (Price surveys)
Managing Reception
Compiling monthly reports
Ensuring signage etc. is up at correct times for promotions (Easter; Birthday and Festive)
Arranging all in-store promotions and activities
Co-ordinating in-store advertisements
Conducting customer surveys etc.
Assisted in recruitment drives (Schools; Hospitals; Colleges Corporates i.e. Lignotech;Mondi and Sappi)
Managing PR events (Cancer awareness; Liquor premium evenings and golf days SANDF)
Managing the marketing department during Executive Managers absence (2ic)
Scheduling of staff weekly and monthly Roster booking of hours (Submitted to HR) Deeloshnie Naicker Page 3 of 3
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2012 – 2013 CALL CENTER CONSULTANT
Makro Amanzimtoti
Reporting directly to the Executive Business Development Manager Key Performance Areas
Inbound and outbound simultaneously
Scheduling appointments
Marketing and promoting of new products
Assisting customers with queries and quotes
Daily feedback to management
Data capturing on SAP CRM
Processing of weekly and monthly reports
Weekly Distribution of new broadsheets for existing clients (Email)
Maintaining our clientele base
Performing reception and switchboard duties
Ensuring customer satisfaction and excellence
REASON FOR LEAVING
Company went into liquidation
2006 - 2010 CALL CENTER CONSULTANT
Direct channel marketing
Inbound and Outbound telesales
Marketing and promoting of AEG insurance
Promoting of Hospital plans and Funeral covers through Standard Bank
Daily feedback to team leader and Supervisor
Entering into Agreements with New Clients
Calling on clients to ensure Client Satisfaction
Weekly and Monthly reports on sale targets achieved
Data Capturing
PERSONAL DETAILS
Full name Deeloshnie Naicker
ID number 831**********
Languages English
Drivers Licence Code 08
Interests Swimming & Reading
References, further details and certificates available on request
Contact this candidate