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Deeloshnie Naicker

* **** *** ********, **********, 4092

Cell: 084-***-**** Email: ac9qr4@r.postjobfree.com MARKETING ASSISTANT

I am a results-orientated, highly focused professional with excellent people skills, who believes in the delivery of client service at all times.

PERSONAL PROFILE

Pro-active decision maker with critical evaluation ability.

Works well under pressure in a deadline-driven environment

Strong interpersonal skills

Strong administrative skills

AREAS OF EXPERTISE

Personnel Management

Departmental Management

Office and Schedule Management

Client Liaison - Retaining and establishing relationships CAREER SUMMARY

2013 Marketing Assistant Makro Amanzimtoti Retail

2012- 2013 Call center consultant

Inbound

Makro Rossburgh Retail

2006-2010 Call center consultant

Inbound & Outbound

Direct channel marketing Corporate

2003-2005 Internship /Reception Dr Iyer & Dr Shunmugam Medical Institute Deeloshnie Naicker Page 2 of 3

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EDUCATION & QUALIFICATIONS

Grade 12 [Matric]

Risecliff Secondary School

English

Afrikaans

Typing

Biology

Business Economics

Speech & Drama

Certificate

Careers 2000 Business College – Executive computer & secretarial studies Computer Experience

MS Office Advanced

Excel Advanced

Internet

E-Mail

SAP

PROFESSIONAL EXPERIENCE

2013 – PRESENT MARKETING Assistant

Makro Amanzimtoti

Drawing all required reports from B.W portal

Assisting the CRO’S with all required information and reports

Maintaining and updating all ten CRO’S masterdata

Ensuring data integrity on our SAP CRM system

Assisting in administering weekly SMS’S and email campaigns

Creation of all in store leaflets and promotional material

Daily audits on weekly broadsheets- direct feedback to the GM

Prize handovers and gift card maintaintence

Maintain departmental expenses within budget

Handling of customers complaints and queries

Ensure Makro is always competitive- Market analysis (Price surveys)

Managing Reception

Compiling monthly reports

Ensuring signage etc. is up at correct times for promotions (Easter; Birthday and Festive)

Arranging all in-store promotions and activities

Co-ordinating in-store advertisements

Conducting customer surveys etc.

Assisted in recruitment drives (Schools; Hospitals; Colleges Corporates i.e. Lignotech;Mondi and Sappi)

Managing PR events (Cancer awareness; Liquor premium evenings and golf days SANDF)

Managing the marketing department during Executive Managers absence (2ic)

Scheduling of staff weekly and monthly Roster booking of hours (Submitted to HR) Deeloshnie Naicker Page 3 of 3

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2012 – 2013 CALL CENTER CONSULTANT

Makro Amanzimtoti

Reporting directly to the Executive Business Development Manager Key Performance Areas

Inbound and outbound simultaneously

Scheduling appointments

Marketing and promoting of new products

Assisting customers with queries and quotes

Daily feedback to management

Data capturing on SAP CRM

Processing of weekly and monthly reports

Weekly Distribution of new broadsheets for existing clients (Email)

Maintaining our clientele base

Performing reception and switchboard duties

Ensuring customer satisfaction and excellence

REASON FOR LEAVING

Company went into liquidation

2006 - 2010 CALL CENTER CONSULTANT

Direct channel marketing

Inbound and Outbound telesales

Marketing and promoting of AEG insurance

Promoting of Hospital plans and Funeral covers through Standard Bank

Daily feedback to team leader and Supervisor

Entering into Agreements with New Clients

Calling on clients to ensure Client Satisfaction

Weekly and Monthly reports on sale targets achieved

Data Capturing

PERSONAL DETAILS

Full name Deeloshnie Naicker

ID number 831**********

Languages English

Drivers Licence Code 08

Interests Swimming & Reading

References, further details and certificates available on request

Contact this candidate