Social Media Sales
Resume:
Tshiamo Le Roy Masemola
061******* ***********@*****.***
Mabopane, Gauteng
Profile Statement
A dedicated and motivated professional with 3 plus years experience in customer service. Specializing in communicating with clients for problem solving resulting in customer satisfaction and increased sales.
PERSONAL INFORMATION
Identity No. : 900-***-**** 088
Gender : Male
Race : African
Nationality : South African
Driving License : Code C1 PrDP (415600003WLD)
Motorcycle Learners License : Code 1
Proficient Languages : Ndebele, English, Setswana, isiZulu CORE SKILLS
• Computer skills
• Microsoft Word
• Excel and PowerPoint
• Avaya
• SAP
• POS Pilot
• Internet
• Social media
• Customer experience
• Excellent communication
• Call handling
• Order processing
• Booking systems
• Project management
TERTIARY
Tertiary Institution : Tshwane University of Technology Qualification : National Dip Ecotourism Management Sciences Year Completed : 2015
Completed Modules
Development; Marketing; Management; Practice; Biology; Interpretation; Wildlife Management; Computer Usage; Experiential Learning (Pretoria Zoo) SECONDARY
School Attended : Laudium Secondary School
Year Completed : 2008
Subjects passed: English home language; Mathematical Lit; Business Economics; Economics; Tourism TRAINING
Training Institution : EduNetworks
Course : Generic Management (NQF) Level 5
Year completed : 2019
Completed Modules
• Apply the principles & concepts of EQ.
• Use communication techniques effectively.
• Manage a diverse work force to add value.
• Build teams to achieve goals and objectives.
• Create and manage environment that
promotes change.
• Develop, implement and evaluate an
operational plan.
• Develop, implement & evaluate a project
plan.
• Formulate recommendations for change
process.
WORK EXPERIENCE
Responsibilities
• SAP
• Accurately processing of orders and quotes received via telephone and email.
• Proactive planning of telephonic contact with customers to resolve outstanding issues.
• Identifying opportunities, ensuring that the correct service levels are applied to monitor the progress against plan.
• Continually growing sales with new and existing customers through maintaining regular and proactive interactions.
• Partnering with and supporting the sales force in order to affect coordinated sales effort in appropriate accounts.
• Providing customers with necessary information to ensure that their needs are fulfilled so they are able to make informed decisions.
Responsibilities:
• Ensuring smooth running of up to and over a 1000 primary and secondary pupils visiting the zoo.
• Welcoming and provision of information to guests to meet their satisfaction.
• Handling, escalating and documenting of guest’s complaints and suggestions.
• Marketing of Zoo’s offerings to enquiring and other potential clients through carefully identifying their needs.
• Timeously capturing bookings received through walk-ins, emails and telephonically.
• Filing and electronically communicating to clients for presales and after sales service.
• Ticketing and cashier duties when the department is under staffed during peak times. Company : National Zoological Gardens
Position : Guest Relation Officer
Duration : Mar 2014 – March 2015
Contract ended
Company : African Oxygen
Position : Telephone Accounts Rep
Duration : Mar 2016 – Feb 2017
Contract ended
Responsibilities:
• Pausing and persuading guests to stop for a photo on the green screen upon entrance to the Zoo.
• Persuading guests to purchase edited photo package on their way to exit.
• Meeting and exceeding targets with over 50% during weekends.
• Managed to upsell complementing products to clients and received daily incentives. Responsibilities:
• Managing and monitoring computer lab of +60 students presents.
• Timeously capturing and uploading students’ data onto system.
• Assisting mostly 1st year students navigate and use the MS Package.
• Troubleshoot students’ laptops to enable logging into school’s online platform.
• Faxing, scanning and other office support duties.
• Handling of float and financially balancing daily activities. REFERENCE
The following have agreed to act as my referees:
Name of Company : Happy Snappy
Occupation : Manager (Thulani)
Telephone : 012-***-****
Name of Company : National Zoological Gardens of South Africa Occupation : Supervisor (Sol Mushwana)
Telephone : 012-***-****
Name of Company : African Oxygen (Afrox)
Occupation : Manager (Lee-Ann Ford)
Telephone : 011-***-****
Company : Tshwane University of Technology
Position : Student Assistant
Duration : Feb 2013 – Dec 2013
Student contract ended
Company : Happy Snappy
Position : Casual Front Sales Rep
Duration : Oct 2013 – Feb 2014
Seasonal contract ended
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