IT Manager

Mohmmedirfan Balawala

IT Project Manager / IT Services Manager

(IT Infrastructure / IT Services / Support)

More than 18 years of work experience In IT Infrastructure / Support services projects, leading planning and supporting a functionally organized technically oriented environment with staff working on a wide variety of technical activities. Expertise in forecasting, developing and implementing organizational activities. Ability to think strategically and programmatically. A master in setting priorities, allocating resources, providing follow through, assuring a well-organized workforce and providing evaluation of project and efforts

Key Skills

Management

Proven management

skill / PMP Training done

CRM activity Pre-sales / POC

Strategic / Tactical

Planning

Vendor Management &

Procurement negotiations

Project life cycle

Management

Budgeting and cost

control

Good Leadership skill IT Technical knowledge

Work Force

Management

Stake holder Management Good, Problem-solving

and Analytical Skill

Policy / work flow create

and Implementation

Excellent knowledge of MS

office and other computer

applications

Entrepreneurial by nature

with a Strong Sense of

ownership

Technical Hands on and IT Technical experience

More than 18 years of experience Microsoft Technology. Windows Servers, Exchange Servers, ISA Server, TMG, SBS, SQL Server, Share point Server, Project Server, SCCM, O365 and verity of many software and Antivirus.

Services configuration experience of IIS, DNS, DHCP, Active Directory, Group Policy, Virtualization of servers, MS SQL Clustering, DFS, FSRM, VPN, Server and mail migrations etc. Also, hands on or good knowledge of firewall, network devices, network, backup solutions / devices, storage. Configuration of hardware/ software base raid controllers, Wi-Fi devices etc.

: *********@*****.*** +919********* ! : Ahmedabad, India Capability’s

Demonstrated onsite-offsite delivery capabilities.

Ensure efficient and effective IT operations daily

simultaneously deliver multiple and verity of projects

Manage all IT related infrastructure and service delivery processes

Contributed to achieving SLA target by delivering high quality services

Managed development and oversight of enterprise-wide process standards for services delivery.

Generated trend reporting and identified actions to improve service delivery.

Help the human resources department in recruiting the right candidates for the team

File periodic reports to top management on the performance of the team, customers’ complaints, and suggestions

Lead personnel and directed daily delivery activities of the infrastructure and application teams.

Resolved customer satisfaction issues and lead operations teams in support.

IT / NON-IT procurement negotiation.

Professional Experience

Project Manager

Dev Information Technology Ltd

April 2010 - Present Ahmedabad, India

A Microsoft Gold Certified company, provide IT Technical solution and develop customised software included ERP (AX). Also, Dev IT provide digital signature solution, IT FMS support, IT Talent acquisition services, Dealing in software licenses. (www.devitpl.com) Manage the entire business cycle. Manage the E2E enterprise level IT infrastructure installation, configuration, operation projects and manage IT Talent acquisition services too. Information gathering, analysed customer information and understand them requirement, budgets estimation, project planning and finally proposal submission. Manage the staff by coaching, counselling, disciplining employee; initiating, coordinating, and enforcing systems by policies and procedures. Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities. Project deliver with effectiveness, efficiency by strategic plan. Also involved in pre- sales activity, POC, Technical Management, CRM activity, Vendor Management, quality Management etc.

Right now, manage 400+ resources team which 's engaged with multiple projects in government / privet sector and scattered large geography area.

Successful completed many projects with government and corporate projects Sr. Team Lead

Dev Information Technology Pvt Ltd

Apr 2008 – Mar 2010 Ahmedabad, India

Extended Team Lead JD + CRM activity, Vendor Management, Pre-sales activity / POC, Team building, Also responsible for MIS, work progress and monitoring. Team Lead

Dev Information Technology Pvt Ltd

Apr 2006 – Mar 2008 Ahmedabad, India

Support extended to Windows Servers implementation, Configuration, Migration / upgradation, monitoring and trouble shooting.

Server application (MS SQL / Exchange Server / Project Server / SCCM / Share Point Server etc.) installation, configuration, Upgradation / Migration as per customer requirement, maintain and monitoring.

Planning and execute pre-maintaince activity to ensure maximum optimized IT infra and up time.

Also Manage engineers team, to allocate work and provide technical support to them, if they require.

IT System Engineer

Dev Information Technology Pvt Ltd

Mar 2000 – Mar 2006 Ahmedabad, India

Responsible to Install, configure, troubleshot and maintain operating systems (Desktop, Servers), application software, system management tools and other IT peripherals. proactively ensure high level systems and infrastructure availability. Maintain security, backup and redundancy strategies. Manage and monitor all installed systems & IT Infrastructure. Education & Professional Certification

B. Com in Advance Accounting & Auditing

Gujarat University of Gujarat, India

May 1999

Certificate in Computing

Indira Gandhi National Open University

Jun 2002

Business English Learning programme

London Chamber of Commerce & Industry

Dec 2007

Microsoft Certifications

MCP, MCSA, MCTS, MCIP, MCTS

https://mcp.microsoft.com/Anonymous//Transcript/Validate Transcript ID: 763711, Access Code: 633********.

2000-2013

Language

English Hindi Gujarati

https://www.linkedin.com/in/mohammedirfan-balawala-81005654/

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