Customer Service Sales
Resume:
Mohammed
Ali
Customer Service/Data Management/Sales/Admin
Multi-Dip. Med skilled Stats with Experience
mohammedali342
mobile
****************@*****.***
Profile Summary Work Experience
Ability to commit in building positive client business deals by resolving complex issues, calming livid customers, and negotiatining with them.
Relationship and trust building skills by active listening, problem solving, using creativity in complex situations, and achieving winning outcomes.
Eight years of experience at the helm in leading a team, overseeing daily activities and supervising towards optimal productivity, motivating team members, and creating positive work environment.
Extended experience providing customer support in a busy and demanding financial organization and one of the largest bank in the world, HSBC.
Strong command of written and verbal communication in English language with proficiency in the use of MS office softwares - MS Word, Excel, PowerPoint.
Typing Speed: 65 WPM, Report listing and Documentation.
Exprienced in Customer Service, Data Analysis, Transcription, Digital Monitoring, client relationship, team handling etc. 2014 - 2018 HSBC, Hyderabad India
Customer Service Representative
Name
Mohammed Ali
Date of Birth
10 November 1985
Address
Cedar Compound
Muraikh
Doha-Qatar
Professional skills/traits
Customer Service
Team Lead
Banking
Communication
Writing
Reporting
Negotiation
Organized
Honesty
Multidisciplinary experience
Banking, transcription Digital and data analysis
Transcript
Digital and
Data Analysis
mohammedali342 +974-****-**** ****************@*****.*** Education
2009-2012 Osmania University
Bachelors of Commerce (B. Com.)
Accounting, Economics, Commerce &
Statistics
Banking
Graudate and goal-oriented professional with more than 12 years of experience in the field of customer service, sales, banking, data and digital media services with proven results in leadership, effective communication, management, and analysis skills.
Worked as complaints officer
Assisting on Accounts, Credit cards, Loans; Term Deposits.
Adhering to Global standards, KYC, AML, Counter
Terrorist Financing etc.
Video editing; captioning, adding subtitles, preparing reports, monitoring team etc.
Transcription, News Bulletin
Clients: BBC, CBC, HBO, Star Movies, Netflix,
Discovery Channels, TLC etc.
2010 - 2014 Info- E-Search, Hyd India
Team Leader and Quality Analyst
2007-2010 Digital Nirvana, Hyd India
Assistant Team Leader
2004-2007 Stesalit Infotech, Hyd India
Medical Transcriptionist
Transcribing and formatting medical reports.
Clients: UK and US based hospitals.
English proficiency
Reading
Writing
Speaking
Typing
Listening
Mohammed
Ali B.Com, Osmania University
Bachelor of Commerce
mohammedali342
mobile
****************@*****.***
mohammedali342 +974-****-**** ****************@*****.***
Handling customer’s queries and complaints.
Compensation, customer retention, as well as
assist in opening and closing of accounts.
Ensuring customer satisfaction and the
achievement of targets set by the Bank.
Adhere to global standards as per international
guidelines.
Knowledgeable about Anti-Money Laundering
(AML), Customer Due Diligence (CDD),
Enhance Due Diligence (EDD) and Know Your
Customer (KYC).
Screening of customers through global
platforms.
Finding customer needs and selling products
that best suits them.
Booking appointments with respective
Relationship Managers (RM), and helping with
customer’s investment plans.
Assisting customers in regards to their queries
about banking, lending products such as credit
cards and loans, as well as investment plans.
Rapport building, being vigilant, and detecting
fraud, if any.
Raising Unusual Activity Report (UAR).
Knowledgeable about banking products
Achievements
Salesman of 3rd Quarter, HSBC, year 2017.
Salesman of 1st Quarter, HSBC, year 2015
Employee of the year, Info-E-Search, 2012.
Quality Award, Info-E-Search, year 2011.
Performer of Year, Digital Nirvana, year 2009.
Key Contributor, Digital Nirvana, Feb. to April
2008.
customer service agents.
Job Responsibiliti
Media monitoring, report listing, & transcription.
Handled clients such as BBC, CBC, HBO, and NGC.
News report data analysis and synchronization
Assign production distribution and reports.
Team quality and deliverance reports.
Client deliverance as per service level agreement maintaining a standard quality.
Transcirpiton – digital, business, and medical.
Data Entry and Content Moderation.
Closed Captioning and subtitling.
Converting audio/video files into textual formats and later converting them into standard caption files formats such as
.scc, .srt, .stl etc.
Usage of Syntax, live captioning, open and closed captions.
Team handling – work distribution, quality feedback, leave management as well as preparing production reports.
Radio/TV logs – synchronization of texts and assisting clients find best bulletin or headlines as per their need. Hobbies
Playing Cricket, Badminton
Watching: Tennis, Boxing, MMA
Reading and Travelling
Job Responsibilities in
Customer Service in detail
Job Responsibilities in Digital and
Media Analysis in detail
Syed Zahooruddin,
Team Manager,
HSBC EDPI, Hyderabad, India.
***************@****************.***
Mobile: +91-830*******
Iqbal Ali,
Team Manager- Operations,
Info-E-Search Private limited, Hyderabad, India.
Mobile: +91-812*******
Narendra Babu,
Team Leader- Operations,
Digital Nirvana Private Limited, Hyderabad, India. Mobile: +91-996*******
Aravind Rao,
Director - Operations,
Info-E-Search Private limited, Hyderabad, India.
**********@***********.***
Mobile: +91-986*******
References
Contact this candidate