Manager Insurance

Bernie Marasco

Auto Damage Appraiser •Trophy Club, TX 76262 • 702-***-****

******.*******@*****.*** • linkedin.com/in/bernie-marasco-scla-4184a71a Offers auto material damage appraisal experience with increasing levels of responsibility, including material damage appraiser, supervising desk review teams and vendor management. Provided coaching and file review feedback to team members.

Proficient with multiple damage estimating systems, including CCC One, Audatex, and Ultramate WORK EXPERIENCE

Horace Mann Insurance, Irving, TX

Supervisor, Material Damage Department 10/2015-03/2019 Full Time, Exempt position 40+ hours a week

Supervised a desk review team of ten, two dispatchers and eight estimate desk reviewers. Executed file reviews and provided direct coaching to the desk reviewers.

Vendor Manager for two strategic vendors, a claims outsourcing company, handling overflow and Roadside Assistance.

Completed monthly file reviews and coaching of all reviewers. Achieved a reduction in audit requirements in 2018 due to MDR’s audit results exceeding targets in 2017.

Followed up with detailed reports of the review results and coaching sessions.

Vendor Manager - Desk Review Vendor: Audited vendor activity, provided feedback, reconciled monthly invoice, and ensured vendor met all contract terms.

Vendor Manager – Roadside Assistance: Handled all escalated customer/agent concerns with Roadside Assistance vendor. Determined root cause for the issue or problem, provided solutions, and executed follow-up with the insured and the agent.

The point of contact from calls regarding the vendors, inquiry calls from the claims reps, agents and vehicle owners and escalated calls regarding reviews.

Remained up to date of repair methods in the industry and completed appropriate continuing education.

Trained all new department hires on desk review. Sr. Material Damage Appraiser, Material Damage Department 12/2014-09/2015 Full Time, Exempt position 40+ hours a week

Audited estimates as needed and negotiated the changes with the shops. Responsible for all new Material Damage Reviewer training, developing content and executing delivery.

Estimates with photos were reviewed for accuracy of part identification, proper parts usage, repair vs. replace decisions, repair times, labor rates, agreed to or generally accepted additional operations and made appropriate changes.

Negotiated changes and obtained an agreed price with the shops.

Reviewed supplement photos and supporting documentation for accuracy

Documented the file and managed the rental.

Trained all new department hires on desk review

Lynx Services, Ft. Worth, TX

Auditor/Reinspector, Material Damage Department 09/2013-12/2014 Full Time, Exempt position 40+ hours a week

Evaluated estimates submitted by body shops contracted with insurance companies to conduct covered repairs, on behalf of third-party administrator. Confirmed that the estimates were appropriate for the damage and the shops adhered to contract requirements and industry standards.

Conducted random and unannounced visits to participating body shops to assess repair quality and determine whether the estimates were appropriate, considering the type and extent of damage

Communicated with shop personnel to provide them the opportunity to justify time and cost estimates. Directed shops to change estimates if justifications were inadequate, allowing them to remain providers within the program.

Served as neutral third party to help resolve disputes between vehicle owner and shop as to quality of repairs.

Documented results of in-person re-inspections, posting notes for desk auditor assigned to review the file, and for insurance company.

Made at least 25 on-site re-inspections each week. Took steps to eliminate inspection backlog resulting from a six- month period when position sat vacant.

Completed desk audits, reviewing vehicle photographs against estimates, ensuring estimates were submitted according to industry and company guidelines.

Country Financial, Las Vegas, NV

Auto Field Appraiser 11/2006-09/2012

Full Time, Exempt position 40+ hours a week

Inspected damaged vehicles (automobiles, motorcycles and RV’s) at owner’s residence, body shops, or tow yards and coordinated any repairs with body shops.Processed supplements for damage discovered beyond initial inspection and obtaining the appropriate documentation. Made sure all estimate and supplements had the appropriate part usage, labor repair times and/or betterment. Conducted total loss evaluations when applicable and notified adjuster to have vehicle relocated to salvage vendor.

Balanced multiple concurrent assignments, schedule the inspection with the vehicle owners, complete inspections, and produce estimates for the vehicle owner in a timely manner. Issued payment, if appropriate and updated the claim file.

Made proper decisions regarding whether to repair or replace items and use after-market or OEM parts, achieving 0% hard leakage and 0.98% soft leakage on most recent audit, significantly exceeding targets of 4% or less.

Collaborated with vehicle owners and repair shops to coordinate completion of services quickly and to client’s satisfaction.

To best serve clients, kept up to date on constant changing material and design changes in newer models of vehicles, as well as updates in repair processes.

EDUCATION

BS, Business Administration and Banking and Finance University of Nebraska, Omaha, NE

CREDENTIALS

State of Texas Adjuster License – All Lines

Society of Claim Law Associates (SCLA) Designation, 2010

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