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Manager Customer Service

Kolkata, West Bengal, India
July 01, 2019

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Curriculum Vitae


Basudev Mondal

Permanent Address:

Vill- Bagna(S)

Po+Ps- Gaighata

Dist- 24 Parganas(N)

PIN - 743249

Mobile No. 909-***-****


A dynamic, results-oriented F & B MANAGER offering focused leadership to drive sales and profitability

in highly competitive market.

Consistently achieve performance goals through enthusiasm, tenacity and initiative, which compliment knowledge/expertise in:

Team building / staff training *Purchasing/inventory management

Quality assurance/control *Facilities/safety management

Customer service/guest relation *Cost containment/control

Policies and procedure *Continuous performance improvement

Noted for outstanding communication skills, both with guest and staff, resolve problems quickly and equitably to

Ensure happy customers and happy employees.


1. I have done six month’s Industrial Training from Great Eastern Hotel, Kolkata.

2. Hotel Imperial Palace, Andhery (w), Mumbai-400069 from 15.02.1998 to 13.03.2000 as a post of Waiter.

3. 20th Century Caterers, Marina liners Mumbai- 400002 from15.04.2000 to 17.02.2002 as a Post of Steward.

4. Flag’s, Malad (w) Mumbai-400064 from 07.04.2004 to 18.08.2005 as post of Captain.

5. Worked at TSG Emerald View Hotel, Port Blair from 01.09.2005 to 27.09.2006 as a post of captain.

6. Since Octobar 2006 to Novembar 2009 working with Nautica Hospitality Consultancy Pvt. Ltd. as a post of Catering Manager.

7. Work at Hotel Hotel Appolo Tours Pvt. Ltd, Siliguri 07.12.2009 to 30.11.2012 as a post

of Residential Manager

8. Worked at Manantra Resort Pvt .Ltd, Pune 11.12.2012 to 25.08.2013 as a post of

Banquet Manager.

9. Now I am worked in Uma Club & Resorts, Pateri, Satna, M.P as a post of G.M.

10. Now at present working in PRAYAG ARISTRO CLUB, joka, as a post of G.M


Maintained high standards of food and hygiene.

Provided best services which pertains the image of a restaurant.

Handled all operation of the restaurant.

Follow Corporate of the restaurant.

Controlled all staff in order to get customer satisfaction.

Responsible for high quality of food.

Totally responsible for profit and loss of restaurant.

Trained new recruited staff to increase the profit

Created budget planning and profit statements for restaurant.


3 years Diploma in Hotel Management from National Institute Of Professional Studies(NIPS), Block pc98, Salt lake, Kolkata-700064

Passed B.A from C.U.

Passed H.S. from W. B.C.H.S.E.

Passed Madhyamik from W.B.B.S.E.

Passport Details:

International Passport No. R6947285, Country code: IND.

Date of issue: 01.01.2018, Kolkata.

Date of expiry: 31.12.2027


Father’s Name Late Ananta Mondal.

Date of Birth 30/12/1972

Nationality Indian

Religion Hindu

Marital Status Married


Place: (Basudev Mondal)

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