Front Office Customer Service

Unathi Ngewu Curriculum Vitae

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Unathi Ngewu

I am passionate about my work because I have an undeniable love for what I do and my motivation has prompted me to do my best. As a goal-oriented person, I am ambitious and motivated. I tend to thrive in challenges and I am always eager to get chances to gain experience and expand my knowledge as well as growing in the industry. I completed high school in 2016 at Port Shepstone High School and I was introduced to hospitality from the start of 2017 when I started at the International Hotel School, during my tenure at the International Hotel School I was able to acquire a year of industry experience whereby I was exposed to the different aspects of hospitality. I have worked in successful hotels namely Southern Sun (Tsogo Sun). I have also competed in the “World Skills South Africa” competition where my fine dining skills and knowledge was tested. The competition helped refine my time management and communicating skills. I work well in a team as I have been exposed to the industry and I had to work in teams to accomplish a common goal. I’m a natural leader and I am of good health. I’m a hard working person who is open to learn more skills and excel in the job position that I have been given. PERSONAL DETAILS

Address: 68 Helen Joseph Road, Glenwood, Durban

Telephone Number: +27(0)60 329 6086

E-mail: ********@*****.***

Date of Birth: 20/05/1999

Gender: Female

Country of Citizenship: South Africa

Unathi Ngewu Curriculum Vitae

2

EDUCATION

Educational Institution Name: The International Hotel School Location: 124 Jan Hofmeyer Road, Westville

Education start date: 06 February 2017

Graduation date: March 2020

Field of Study:

WORK EXPERIENCE

Diploma in Hospitality Management

Company Name: Southern Sun Elangeni and Maharani Hotel Position: Housekeeping Management Training

Location: 63 Snell Parade, North Beach, Durban

Duration From: 23 July 2018 – 28 September 2018

Total Number of Months: 3 months

Tasks/Responsibilities:

• Linen Room Attendant

• Counting Linen and Separating into different bags

• Issue Linen to Room Attendants

• Par Stock Taking

• Guest Laundry / Valet

• Receiving Stock

• Room Drops / Turnover

• Room Inspections

• Room Status changes

• Maintenance

• Management Shadowing

• OHSA Inspection in the whole hotel

Company Name: The Raya, Balmoral Hotel

Position: Front Office Management Training

Location: 125 O R Tambo Parade, South Beach, Durban Duration From: 19 February 2018 – 26 April 2018

Total Number of Months: 3 months

Tasks/Responsibilities:

• Receptionist

• Telephone Etiquette/Communication

Unathi Ngewu Curriculum Vitae

3

• Guest Relations

• Room Drops

• Room Sales

• Supervisory Skills

• Shift Scheduling

• Night Auditing

• Event Organizing

• Check in/Check Out Procedures

• Room Inspections

• Management Shadowing

Company Name: Southern Sun Elangeni and Maharani Hotel Position: Kitchen Department

Location: 63 Snell Parade, North Beach, Durban

Duration From: 24 July 2017 – 29 September 2017

Total Number of Months: 3 months

Tasks/Responsibilities:

• Hot Kitchen chef trainee

• Cold Kitchen chef trainee

• Pastry Kitchen chef trainee

• Breakfast Kitchen chef trainee

• Stock Taking

• Buffet Services

Company Name: Premier Hotel, Pinetown

Position: Food and Beverage Management training

Location: 65 Kings Road, Pinetown

Duration From: 20 February 2017 – 26 April 2017

Total Number of Months: 3 months

Tasks/Responsibilities:

• Bartending

• Stock Taking

• Waitress

• Hostess

• Seat Planning

• Room Service Waitress

• Restaurant Supervisor

Unathi Ngewu Curriculum Vitae

4

• Banqueting assistant

SKILLS AND QUALIFICATIONS:

Languages & Level:

• English: fluent (speak, write and read)

• French: level 1 (Basic Notions)

• IsiZulu: fluent (speak, write and read)

• IsiXhosa: fluent (speak, write and read)

Special Awards /Certifications:

• Wine Service Course Certificate

• First Aid Course Certificate (Level 1)

• World skills competition South Africa – Restaurant services (National competitor) Skills Acquired:

Technical skills Basic skills

• Opera Property

Management System

• Apex Property

Management System

• Microsoft Office Word

Documents

• Microsoft Office Excel

• Microsoft Office

PowerPoint

• Administration

• Communication

• Leadership

• Critical thinking

• Time management

• Customer service

• Interpersonal

• Problem solving

REFERENCES

Trisha Thambiran - International Hotel School Facilitator Email - *******@***********.**.**

Contact - 084-***-****

Premier Hotel – Tel (031-***-****)

Southern Sun Elangeni and Maharani (Housekeeping)

Executive Housekeeper- Gracy Sukhdeo

Tel: 031-***-****

Balmoral Hotel – Nomathemba Ndobe

Tel : +27-84-833-****

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