Customer Service Executive

Zaska Greyling

Personal Information

Full Name :Zaska Greyling

Identity No :960**********

Nationality :South African

Marital Status :Single

Drivers License :Code 8

Contact No :064*******

Email address :***********@*****.***

Work Experience

Global Christian Academy

• Temporary Receptionist/Substitute Teacher

• 01/2015 – 02/2015 (Temporary)

Tata Steel KZN

• Office Clerk

• 03/2015 – 07/2015 (Retrenched)

Henk Mathee Insurance Brokers

• Receptionist

• 11/2015 – 01/2016 (Relocated)

Experience, duties and responsibilities

Serves visitors by greeting them, welcoming and directing them appropriately.

Maintains telecommunication system.

Deal with queries from the public and customers.

Maintains safe and clean reception area by complying with procedures, rules and regulations.

Contributes to team effort by accomplishing related results as needed.

Maintain the general filing system and filing correspondence.

Prepare correspondence and documents.

Receive and sort mail and deliveries.

Verbal communication, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure.

Street Eats

• Self Employed

• 03/2016 – 07/2016

Aramex South Africa

• Receptionist/Contact Centre Executive

• 08/2016 – 03/2017

Experience, duties and responsibilities

Responsible for switchboard and reception duties.

Dealing with booking of collections, assisting with quotations, tracking of parcels, sending POD's and arranging of special trips.

Courtesy calls to customers.

Handling escalated queries from branches, agents and clients.

Completed CSIA Training.

Globeflight Worldwide Express

• Customer Service & Operations Agent (Temporary)

• 07/2017 – 12/2017

Tufftrac Otr

• 01/2018 - Current

Computer Literacy

Excel

MS Word

Outlook

Internet

Education

Richards Bay High School

Grade 12 (2014)

Afrikaans Home Language

English First Additional Language

Mathematics Core (HG)

Life Science (HG)

Physical Science (HG)

Engineering Graphics and Design

References

Avuxeni Training Academy:

Tersius Wepener

072-***-****

Tata Steel KZN:

Martin Dumakhude

035-***-****

Henk Mathee Insurance Brokers:

Henk Mathee

035-***-****

Aramex South Africa:

Adel Bruwer

041-***-****

Globeflight Worldwide Express:

Louise Swanepoel

035-***-****

I am well presented, honest, friendly towards others, bilingual speaking, willing to learn and always give my best.

Kind Regards

Miss. Z Greyling

Cell: 064*******

***********@*****.***

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