GLENDA A. ELLIS, M.H.A.
Las Vegas, Nevada C: 203-***-**** firstname.lastname@example.org
Value-oriented leader offering progressive experience balancing strong business and analytical insight to drive inventory and distribution efficiency with measurable quality and cycle time results. Seamlessly manages the order and flow of materials within 100% of shipping standards for the U.S. Military. A natural leader who inspires and coaches multicultural teams and brings to bear never-thought-of-before-ways to foster standardization of processes, supplies, and equipment.
Supply Chain Lifecycle, Process Governance
Materials Management & Purchasing Best Practices
Operational Excellence, Efficiency, Profitability
Vendor Relationship Management, Customer Support
Team Leader, Talent Builder, Change Facilitator
Department of Veterans Affairs
VA WCPAC Las Vegas 736 1/2019-Present
Medical Reimbursement Technician
Responsible for the verification of Veterans' insurance coverage for inpatient and outpatient services, entering updated information, and maintaining the database
Document pre-admission requirements and identify patients requiring second opinions
Responsible for all reimbursable billing activities
Coordinate completion of forms with patients, administrative staff, and providers
Validates claims for billing purposes ensuring eligibility and referring questionable coding for review
Responsible for third party collection from insurance companies and for accounts receivable
Perform other related duties as assigned
Northrop Grumman Corporation, Warner Robins, GA 1/2014 -1/2019
Supply Chain Operations-Item Manager
Stewards optimal distribution strategies and instills continuous improvement, process-oriented thinking into supply chain life-cycle demand planning, materials, production, storage set up, and shipping.
Raised the bar by bringing a new level of energy to the team, championing innovative distribution methods, Lean logistics, and FIFO requirements.
Holds a 4-year record of 100% on-time shipping performance.
Analyzes purchase histories and interprets key performance indicators (KPIs) to identify gaps/opportunities in the distribution of supplies and to review the impact of acquisition programs.
Created a controlled infrastructure for scheduled recording and reporting on the handling, storage, inventory security, warehousing, packaging and management of property.
Early on, stood out as a subject matter expert (SME), sought after to steer many cost saving, strategic projects tied to strengthening supply chain and procurement linkages across end-to-end operations.
DynCorp International, Erbil, Iraq 9/2012 – 9/2013
Logistics Specialist-Property Supervisor
Took the team to a new level of performance by operating as a thought leader and trusted business advisor for demand and supply integrity, cycle times, service levels, and risk management.
Implemented SOPs, plans, surveillance, control, accounting and administrative tracking protocols to set policies for logistics, sustainment, and supply programs among my peers.
Drove a 50% accuracy improvement in property count.
Modernized the unit by collaborating with matrix teams to create a systemized process for daily supply forecasts in compliance with Federal Acquisition Regulations (FAR) and corporate policies and procedures.
Cut 2 days off forecast cycle time.
Continuously maintained high standards by coaching, mentoring, and serving as the technical expert for military and Department of Defense (DOD) contractors.
Harnessed exemplary leadership skills to foster a shared vision and accountability among the team for near error-free management of inventory, orders, disbursement, receipt, turn-in, retention, and excess disposal.
Glenda A. Ellis, M.H.A. Page 2
DYNCORP INTERNATIONAL, Erbil, Iraq 9/2011 – 9/2012
Brought breakthrough ideas that better aligned logistical plans, personnel, and processes with customer benchmarks to deliver on 100% of mandates for government service contracts.
In <9 months; achieved greater synergies, reduced costs, and fostered an optimal logistics process by training peers and new hires on federal directives, site surveys, and inventory procedures.
Audited practices and conducted physical inventory counts, inspections, and reviews of hand receipt and property books to meet demand levels and ensure compliance with all fraud, waste and abuse regulations.
Led and directed work in partnership with senior management and customers to ensure open dialogue around production levels, key metrics, schedule conflicts, and standards.
Kellogg, Brown and Root (KBR), FOB Kalsu, Iraq 3/2009 – 11/2010
Project-managed and served as the “go-to” senior personnel for setting priorities and leading logistics, maintenance and transportation personnel during the drawdown of U.S. forces across the country.
Galvanized the team and aligned resources to achieve the most economical use of talent, resolving complex issues with innovative solutions.
Came in at 100% property accountability and zero loss.
Viewed the project from 360 degrees to anticipate, troubleshoot, define corrective actions for potentially "show-stopping" issues, and worked under tight timelines to meet demanding schedules.
Managed and issued controlled stock, ordered new supplies, laterally transferred equipment between military units, and/or processed material turned in to contractors.
U.S. Army, SHAPE Post Office, Casteau, Belgium 6/2005 – 3/2009
Removed process bottlenecks and improved the flow of mail processing for Supreme Headquarters Allied Powers Europe (SHAPE), one of NATO's two strategic military commands.
Relied upon as the point person for accuracy, integrity, and security of official mail accounts, items, and associated property.
Senior Supply-Procurement Specialist, ManTech International Corp., Mannheim, Germany, 02/2004 - 03/2005
Supply Sergeant, U.S. Army, Fort Carson, CO / Mannheim, Germany, 09/1997 - 02/2004
Master of Healthcare Administration (2018) GPA 4.0/4.0
Bachelor of Science in Business Administration (2012)
Kaplan University (summa cum laude)
Secret Security Clearance
Unit Supply Specialist, Combat Lifesaver
Hazardous Material Transportation Course
Primary Leadership and Development Course
Support Personnel Training Course
Microsoft Office: Excel, Word
Education / Credentials
Professional Development / Technical Suite