Store Manager Customer Service

CURRICULUM VITAE: KARABO PHAKULA

Address: P.O Box 171

Coblentz

0772

Contact no: 072*******/072*******

Email: **********@*****.***

PERSONAL PROFILE

Name : Karabo

Surname : Phakula

Gender : Male

Date of Birth : 12 July 1991

Identity Number : 910**********

Driver’s Licence : C1

Marital status : Single

Home language : Xitsonga

Language proficiency : English (speak, read & write)

Sepedi (speak, read & write)

IsiZulu (speak, read)

EDUCATIONAL BACKGROUND

SECONDARY QUALIFICATION

Name of school : DZJ Mtebule Secondary School

Highest grade passed : Matric (grade 12)

Year : 2006-2008

TERTIARY QUALIFICATION

Institution : University of Limpopo (Turfloop campus)

Qualification : Bachelor of Science in Computational & Mathematical Sciences

Student number : 201007534

Year completed : 2014

Major subjects : Statistics 3(Time Series Analysis STAT 351)

(Applied Linear Regression STAT 391)

(Design & Analysis of experiment STAT 332)

(Sampling Theory STAT 392)

: Operations Research 3(Advanced linear programming OPER 381)

(Statistical Quality Control OPER 351)

(Queuing Models OPER 342)

(Integer programming OPER 312)

CAREER OBJECTIVES

I would like to work in an environment that is challenging and supportive to my professional and personal growth which encourages individual initiatives. In a short time I would like to be well informed in the field of Statistics and Operations Research.

I am highly motivated to accept responsibility and gain exposure of continuous learning as I believe that it is of crucial importance to engage in further self-development.

CAPABILITIES AND COMPETENCIES

Analytical skills

Decision making

Problem solving skills

Critical thinking

Ability to work under pressure

Interpersonal skills

Microsoft office suite

SPSS

SAS

QlikView

Genstat

WORKING EXPERIENCE

Organisation : Agricultural Research Council-Central Office

Position : Statistician Intern

Period : September 2015 – September 2016

DUTIES

Participate in consultations in group, gain knowledge of research field to assist with experimental design and survey planning.

Visit experimental trials and gain knowledge in project proposal.

Assist with writing and editing of statistical procedures in report, theses and research papers for client

Compiles detailed quarterly and yearly reports.

Analysis using statistical software

Data exploration

Read data, remove errors, write program for analysis of data

Identify factors, differentiate data sets

Be able to produce an appropriate output

Processing scientific experiments

Interpretation of results

Statistical processing of data

Summarizing results with graphs and tables using SAS and Genstat software

Organisation : Clicks Pharmacy Cycad

Position : Assistant store Manager

Period : April 2017 – Current

DUTIES

Efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.

Successfully execute in store visual merchandising, ensuring in-store presentation and promotional standards are met.

Ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of store manager

Maintains work schedule on a daily basis in line with Group's labour policy and the relevant labour model.

Drives customer service and customer loyalty

Attend to all administrative responsibilities in an efficient manner, including weekly time and attendance and employee records are completed and submitted to HR

REFEREES

Name : Mrs C Ngwane

Relation : Mentor

Company : Agricultural Research Council-Central Office

Position : Statistician

Contact no : 012-***-****

Email : *******@***.*****.**

Name : Mr F Calitz

Company : Agricultural Research Council-Central Office

Position : Biometry Manager

Contact no : 012-***-****

Email : *******@***.*****.**

Name : Mr SD Malatji

Company : Clicks Retailers

Position : Store Manager

Contact no : 082-***-****

Contact this candidate