James L. Waters Jr.

ac9q3j@r.postjobfree.com

239-***-****

QUALIFICATIONS:

20+ years in the information technology field with a proven track record for producing quality results, most of which have been within ERP Applications as a System Administrator/Security Administrator/BSA.

20+ years of experience managing ERP modules from a hands-on project management perspective.

ERP configuration, implementation and post ‘Go-Live’ warranty support.

Strong emphasis on customer-facing and company-defined SLAs and accustomed to most implementation methodologies with proven, hands-on Project Management, and Change Management experience.

Effective management of environment activities and resources (offshore and on-prem).

Strong change maker, driving process efficiency and continuous improvement initiatives.

Industries: Pulp/Paper/Cellulose, Financial, Insurance, Waste Management, Retail, Transportation.

EDUCATION & CERTIFICATIONS:

University of Phoenix, BS - IT Data Management (on-going)

University of North Florida, BS - Accounting 1993 (U.S. Navy NCPACE Program)

Springhouse Computer School, 2001 (Microsoft MCSA/MCDBA Certification Programs)

ITIL Foundation/V3 – In Process

SAP Security certificates: ADM900, SAPTEC, WNASEC

MILITARY SERVICE:

August 2013 – June 2019, Florida Army National Guard, Air Defense Battle Management System Operator

June 1989 - June 1997, Aviation Flight Controls Technician, United States Navy

Current Secret Security Clearance through June 2023

TECHNICAL SKILLS:

•Oracle EBS Suite 11i/R12 (12.1.3/12.2.4)

•Offshore Vendor Management

•SAP 4/Hana and SAP R3, Security focus

•DBA/Developer Management/Release Mgnt

•Discoverer Administration / Cognos / BI Apps

•QA/UAT testing

•Business requirements/Writing detailed BRD/FRD

•Kronos / Taleo Administration

•SaaS / On-Prem Management

•Workflow/Alerts Administration

•SDLC/AIM/AGILE implementation/Client Interfacing

•JIRA / HP QC / ServiceNow / ChangeGear

•Sarbanes-Oxley (SOX) compliance / audit support

•Projects/Costing, Grants/Contract Mgnt, CRM, Payroll/Advanced Benefits, Purchasing, AR, AP, GL, FA/EAM, Reporting (OTBI/OBIEE)

•GDPR / Data Retention

•SQL Developer, TOAD and SQL*Plus

•SQL scripts, T-SQL

EXPERIENCE:

Oct 2018 - Present

Rayonier Advanced Materials, Sr ERP Analyst – SAP MM, PP, Security

Responsible for supporting the legacy R3 SAP ERP and the SAP 4/Hana (1610/1709) and support for most of the Material Management (MM) and Production Planning (PP) applications within the multi-national organization.

Evaluate system functionality and business process to determine root cause analysis of issues or changes needed to meet business requirements, while providing all necessary information to Basis development team.

Provide 24/7 [on-call rotation] P1 support for following systems: CQR, PI, Ekhosoft, Proficy, Braincube, Globalsoft, SAP 4/Hana, SAP R3, eDocs, Hummingbird, Mill Vista, Lab21, Parcview, FMS applications, EDI, Elixir, OneStream, Ross 3/5, Scoopsoft, Solstice, WISE, Empac, Silvon, Plant Vista and other MES-related applications. RYAM has over 400 applications in current topology.

Primary SAP Security Administrator responsible for user access, role provisioning and administration.

Jan 2018 – Oct 2018

Citibank, Senior ERP Business Analyst

Responsible for supporting and coordinating global process activities within Enterprise Supply Chain (ESC). This includes partnering with functional ESC leadership to ensure alignment between Global Process Owners and global process execution.

Manage DBA/Developer activities as it pertains to P2P modules and scheduled releases.

Mentor Junior Analysts within P2P and related modules.

Created and maintained a Best-In-Class environment for the provision and delivery of Citi’s end-to-end supply chain process across ESC globally (83 Countries).

Built relationships with stakeholders to ensure adequate sponsorship and support in place for re-engineering and change priorities associated with end-to-end Global Process Management requirements.

Acted as a key partner to functional and change teams in support of project priorities and required process development, documentation and standards.

Developed guidelines and methods to document and standardize processes and enhance controls.

Identify critical gaps in the end-to-end supply chain process and work with key partners to improve controls and drive greater efficiencies.

Challenged thinking and status quo to drive improvements within the end-to-end process.

Continually review and benchmark (in conjunction with global process owners) for continued process excellence.

Participate in governance councils and change control boards specific to process changes and enhancements.

Ensure cross-functional involvement and awareness of process changes prior to approval and implementation.

Dec 2015 – Nov 2017

Acosta Sales and Marketing, Sr. Analyst - Applications System Administrator

Assumed initial Project management of a $26MM Cloud ERP Implementation for Oracle Fusion R11 with direct responsibilities for the environment management, cut-over and operational readiness for both Finance and HCM functional areas

Managed both onsite and offshore technical and functional resources (DBAs, Developers and Consultants)

Responsible for Sarbanes-Oxley (SOX) auditing of Oracle accounts and roles within Fusion

Facilitated meetings with key stakeholders, management and business process owners to document, review and validate business requirements and to-be processes

Responsible for the day-to-day ERP system and escalation of risks and issues

Lead the effort of multiple process improvements utilizing seeded Oracle functionality (Finance focus)

Responsible for all patching, regression testing validation, change management approvals

Level 2/3 support for all Finance/HCM/Taleo issues (Projects and AR focus)

Sep 2014 – December 2015

Jacksonville Transportation Authority, ERP Technical Services Manager

Assumed the management of a $7MM ERP Implementation/post-implementation for Oracle R12.1.3 consisting of 25 Oracle Financials/Human Resources modules, including OBIEE reporting hub

Managed a team of Sr. Oracle Business Analysts (Technical and Functional)

Managed offshore vendor for database and application tiers (DBA/Developer Team)

Formed a Steering Committee to address ERP needs and to ensure stakeholder ownership

Close collaboration with Performance Improvement team to review and analyze recommendations for process improvement through implementation

Facilitated meetings with key stakeholders, management and business owners to document, review and validate response plans for customer-impacting issues, including escalation of any challenges preventing issue closure

Managed key performance metrics (KPIs) reporting while conducting analysis to confirm issues and/or identify performance opportunities

In partnership with business and process owners, conducted end-to-end review of errors to assess process for control weakness and effectiveness of audit strategy

Coordinated scorecard production to include working with data owners to supply external data and facilitate resolution of production issues

Provide direction in ambiguous & dynamic situations, ongoing coaching and effective development/training plans to support employee development and growth

Responsible for the day-to-day ERP system and escalation of risks and issues

Lead the effort of multiple process improvements utilizing seeded Oracle functionality

Responsible for all patching, regression testing validation, change management approvals

Responsible for all ERP auditing of access and role-based assignments (SOX)

February 2011 – August 2013

Lender Processing Services, Inc., Jacksonville, Florida

Applications System Administrator / Sr. Business Analyst

•Supported all aspects of employee lifecycle, on-boarding, recruiting, back office, and HRIS tasks

•Managed offshore vendor (AT&T) for all issues related to the Oracle environments (DBA staff)

•Managed all individual Oracle EBS modules (implementation, configuration, testing)

•Responsible for Oracle EBS system upgrades, patching, user access, SOX adherence

•Business Analyst for all HRIS applications, interfaces, and reporting

•Responsible for maintaining HRMS statutory/annual upgrades and patches

•Responsible for the employee Performance Management Plan (PMP) and related processes

•Restarted stuck HR workflow transactions using Workflow Administrator

•Performed Unit Testing/UAT/QA on all HR system changes and report changes

•Maintained Oracle tables (COF, HR Managers with Operations codes, etc.) and performed Lookup Table maintenance

•Troubleshoot issues with the Manager Self-service and Employee Self-service

•Served as Kronos timekeeper administrator and provided day-to-day support as needed

•Served as Discoverer Administrator within the Corporate Systems team and HRIS reporting

•Responsible for Oracle Applications EBS critical patching and post verification testing

•Maintained/created user accounts and responsibilities, Menus, Functions, and form personalization

•Responsible for Sarbanes-Oxley (SOX) auditing of Oracle users/account information

•Implemented all approved changes from AIM documentation

•Assisted in the troubleshooting process for failed Workflow items and Alerts

•Served as key resource for suggesting and implementing process improvements

•Suggested and implemented revised access controls for support staff to improve productivity

•Created complex Ad Hoc queries utilizing SQL for the analysis and support of day-to-day support

•Provided 24/7 coverage for the Oracle Production system as a first level resource

•Lead E-Business System Administrator for the R12 upgrade project (assessment phase)

May 2008 – February 2011

Lee County Electric Cooperative, North Fort Myers, Florida

Applications System Administrator - Sr. Business Analyst

•Managed all individual Oracle EBS modules (implementation, configuration, testing)

•Responsible for Oracle Applications EBS 11i support including financials/manufacturing modules and interfaces

•Served as Portfolio Manager for activities involving Oracle Financials, Oracle Order Management, Oracle Inventory, and Human Resources

•Served as lead business analyst for R12 assessment in evaluating functional requirements and gaps

•Created cross-functional process charts for Finance utilizing Oracle BPM

•Lead analyst in comparing Hyperion functionality to the Finance business requirements

•Coordinated reporting requirements for OBIEE for Finance team as part of the R12 assessment

•Mentored staff in Oracle issue triage and troubleshooting techniques using My Oracle Support site

•Interacted with department managers and business units as necessary to understand application issues and drive the resolution

•Key driver for suggesting and implementing IT process improvements

•Led application software vendors through the requirements, analysis, and resolution phases while addressing the best interests of LCEC

•Participated in user sub-committees to address, prioritize, and propose IT solutions and alternatives, while keeping business needs, performance, usability, and quality as highest priority

•Worked with the user community and set business expectations for targeted deliverables and implementation milestones via project status meetings and one-on-one manager communication

•Administered more complex Ad Hoc queries utilizing query languages (SQL) for the analysis and support of the user community

November 2005 – May 2008

SunGard Availability Services, Inc., Wayne, Pennsylvania

Applications System Administrator / Sr. IT Business Analyst

•Managed all individual Oracle EBS modules (implementation, configuration, testing)

•Managed DBA/Developer activities to release schedule

•Responsible for system administration across the Oracle 11i EBS suite and provided functional support for 11i financials and related modules in support of 13,000 users

•Led ongoing development of the Oracle Applications by utilizing functionality to improve business processes, including upgrades of existing and new modules

•Assisted with implementation of Oracle Purchasing – Punch out to Staples/OfficeMax setups

•Worked with Oracle Support (TARs - SRs) on resolving user/system issues via Metalink

•Responsible for Sarbanes-Oxley (SOX) auditing of various Oracle users/account information

•Gathered and documented business requirements and design specifications using Oracle AIM

•Implemented change management requests for all environments (13 Oracle instances)

•Developed and implemented various system/process solutions utilizing SQL scripting

•Served as Oracle Discoverer administrator, including maintenance of new/existing reports including EULs

•Maintained Oracle WorkFlow errors generated via the Internet Expenses/Purchasing process

•Administered new catalog items required for iProcurement – Staples/OfficeMax

•Gathered research and understood customer issues to relate to technical team members

March 2002 – November 2005

Wawa, Inc., Media, Pennsylvania

Financial Systems Administrator - Technical and Reporting

•Responsible for managing all activities associated with the Ross General Ledger system, including maintaining, coordinating, and improving all aspects of functionality and reporting

•Trained and developed subordinate personnel in the areas of accounts receivables, prepaid expenses, real estate taxes, and insurance accrual accounting

•Planned, directed, and managed the activities of the Senior Bookkeeping Associate which includes prepaid expense accounting (real estate taxes, insurance, general), weekly financial reporting, leased car controls, deferred credits, automated and manual journal entry postings, and the related control process

•Planned, directed, and managed the activities of the Accounts Receivable Staff accountant, which included daily deposits and postings, balance and control of the accounts receivable system, backup coverage for the position and periodic reviews with key associates (marketing, real estate, DWD) to ensure accuracy of receivables, and adequacy of related allowance for doubtful accounts

•Coordinated Ross system upgrades with IT personnel, including developing timelines and appropriate test plans

September 2001 – January 2002

CONSULTING SERVICES, Chester, Pennsylvania

Multiple Consultant Roles

•Managed all individual Oracle EBS modules (implementation, configuration, testing)

•Responsible for overall facility billings including the occasional collection of aged items

•Invoiced an in-house system and checked against the Scalemaster system for verification and correction, if necessary

•Supervised scale house employees and administered new methods to improve current roles

•Acted as functional resource for implementation of Oracle Accounts Receivables and made suggestions for “transaction controls” for various users and their roles within the organization

•Produced daily operational statistical reports for plants’ refuse intake and electrical production data

•Worked directly with the Delaware County Solid Waste Authority (DCSWA) on an ongoing basis to keep refuse inventory at or below agreed tonnage contract(s)

•Produced quarterly reports for plant intake for DCSWA

•Mentored senior scale house clerk in MS Excel and Access to further utilize his functional status within the accounting area

September 1998 – July 2001

KENEXA, INC., (Formerly TalentPoint, Inc.), Wayne, Pennsylvania

Sr. Business Analyst / ERP Implementation Consultant

•Managed all individual Oracle EBS modules (implementation, configuration, testing)

•Business Analyst for client in York, Pennsylvania for Accounts Payables, Purchasing, and General Ledger implementation

•Utilized Oracle AIM implementation methodology and templates

•Collaborated in the system set-up, testing, and final acceptance sign-off documents

•Responsible for maintenance of TARs and updating technical and functional staff with patches to correct system bugs.

•Analyst for Oracle Project Accounting at a Nashua, New Hampshire government client

•Responsible for setting up Capital, Fixed Price, Direct, and Indirect project types for Aerospace and Defense use

•Key in establishing Government “Cost of Money” calculations and set up of overhead (burden rate) formulas

•Analyst for implementing Oracle Purchasing for our corporate office, while maintaining communications between technical and corporate staff by assisting in the creation of system implementation requirements

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