Customer Service Teacher

Tursunova Dilfuza Turdalievna

Kara Kamish */* avenue, Almazar District, Tashkent, Uzbekistan

+998**-***-**** ac9q2v@r.postjobfree.com

Personal Details:

Nationality: Uzbekistan Date of Birth: September 14, 1988 Gender: Female Marital status: Married

Languages: English, Russian, Turkish and Arabic Current: Tashkent, Uzbekistan OBJECTIVE:

To obtain a full time position in the field of any suitable Department that will allow me to contribute to the organization having global image using my experience, competency and creativity, in self-motivated. SUMMARY OF QUALIFICATIONS:

• Proficient in HTML, Internet and

Computer applications

• With vast experience in customer

service

• Self-Motivated

• Hard working

• Flexible

• Fast learner

• Can work with minimal supervision

• Can work in shifting schedules

TECHNICAL SKILLS AND EXPERTISE:

Familiar with a variety of software including MS Windows, MS Office, Internet, Computer applications, WORK EXPERIENCE:

April 2018-December 2018 Lobby Hostess

Address Downtown Dubai, Emaar Group

Responsibilities include:

• Welcome guests to the venue

• Provide accurate wait times and monitor waiting lists

• Manage reservations

• Escort customers to assigned dining or bar areas

• Provide menus and announce Waiter/Waitress’s name

• Greet customers upon their departure

• Coordinate with wait staff about available seating options

• Maintain a clean reception area

• Cater to guests who require extra attention (e.g. children, elderly)

• Answer incoming calls and address customers’ queries

• Assist wait staff as needed

• Displays emotional maturity and sensitivity in dealing with others.

• Operates with integrity and objectivity at all times.

• Extremely organised and demonstrates good planning skills.

• Sensitive to guest needs.

• Proactive to address and resolve issues.

• Ability to work in a fast paced work environment.

• First class people skills and the ability to communicate effectively across a multi-national, multi- cultural environment.

• The ability to deliver results within a pressurised deadline driven environment. January 2017 – April 2018 Receptionist

Ramada Downtown Dubai, Dubai, UAE

Responsibilities include:

• To ensure a strong product knowledge of hotel services and facilities to provide an efficient service to hotel guests

• To ensure that all phone lines are answered within 3 rings and in the correct manner

• To ensure the highest standard in customer service and etiquette

• To ensure that the guest's name is used where possible

• To have full knowledge and understanding of each Department Heads position and their role to know who all members of staff are within the hotel

• To have a complete operational knowledge of the hotel, including geographical layout, services provided and security

October 2015- January 2017 Receptionist

Miran International Hotel Tashkent,

Tashkent, Uzbekistan

Responsibilities include:

• Welcoming the individual guests and the group arrivals with the high standard hospitality and great greetings to show the company image.

• Conduct pre-shift meetings on daily basis with the staff.

• To monitor closely all expenses and when is needed take actions to reduce them.

• Ensure accurate process of documents and within designated timelines;

• Review and analyse guest comments/ complaints and taking timely corrective action against it;

• To follow up the purchasing orders and its estimated time to be in the hotel.

• To keep all the files in the department updated. April 2013- October 2015 English Language Teacher

The Uzbek State Youth Organization under name “Barkamol Avlod” Tashkent, Uzbekistan

Responsibilities include:

• Ensuring teaching meets learner needs and expectations

• Ensuring teaching meets Teaching Quality standards and organisational expectations

• Maintaining good relationships with customers and colleagues

• Supporting the ‘’Barkamol Avlod’’ plans and following the standards

• Plan, prepare and deliver high quality English language teaching that meets the needs of different students and individual learning styles

• Contribute to the development, evaluation, and improvement of English language courses, materials and related services, in order to meet students’ needs by actively working as a member of the teaching team

• Complete teaching related administrative tasks to specified standards

• Actively engage in professional development and performance management to ensure quality and high standards in teaching and learning.

• Contribute to the development of lasting, mutually beneficial relationships by enhancing students’ understanding of contemporary Uzbekistan

• Ensure safeguarding and guidelines are applied and upheld in line with standards and policy for the following areas:

• Equal Opportunity and Diversity

• Health and safety

June 2011- April 2013 English Language Teacher

Tashkent Professional College

Tashkent, Uzbekistan

Responsibilities include:

• Instructing students at college.

• Planning, preparing and delivering lessons

• Reviewing student ́s advances.

• Planning, preparing and delivering lessons

• Preparing teaching materials

• Preparing students for state and national examinations.

• Giving reports to student ́s parents.

• Teaching lessons about specific topics at colleges.

• Helping pupils improve their listening, speaking, reading and writing skills via individual and group sessions

• Checking and assessing students' work

• Organising and running specialist courses

• Attending social events

SKILLS:

• Teaching group and individuals

• Planning and preparing lessons

• Attending and organizing social

events

• Classroom management

• Course and lesson planning

• Subject knowledge

• Understanding your learners

• Learning technologies

• Guest Service

• Complaints Handling

• Fire safety training

• Telephone Skills

• Selling Techniques · Teamwork

• Communication in the

workplace

• Room Service

• Guest Relations

• Service One

• Concierge

• Telephones

• Premium Leisure Club

• Housekeeping

• Executive Club

• Room/Restaurant Reservations

EDUCATION:

Uzbek State World Languages University 2006-2010

Occupation: International business

REFERENCES:

Please, kindly note references upon request.

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