Client Services Employee Relations Human Resources
Resume:
Summary
Solution based thinker offering **+ years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with various multidisciplinary management teams and administrative leadership groups.
Self-motivated management professional with diverse credentials which combine solid, tactical leadership and human resources expertise with a commitment to achieving corporate goals.
Recognized for demonstrating solid expertise in overseeing and implementing HR processes and introducing training programs to optimize organizational efficiency while cultivating strong employee relations. Passionate about learning and envisions employee development as the ultimate competitive advantage in the marketplace.
Professional with extensive experience and expertise developing, leading and implementing strategic recruitment initiatives. Collaborates with management to coordinate processes and programs and to develop strategies for efficient allocation of manpower.
Skills
Regulatory compliance
Conflict Resolution
Policy Development
Strategic Human Resource Planning
Record Maintenance
Training & Development
Hiring & Retention
HR Policies & Procedures
Relevant Achievements
Client Service Management
Provided outstanding customer service by following through on all requests. Fostered an environment in which customers enjoy high level service and employees are motivated to deliver top performance.
Effectively resolved complex customer service challenges and provided solutions which exceed customer expectations.
Reduced employee errors by approaching them as learning opportunities.
Played an integral role in developing and implementing programs and strategies in support of maximizing human capital and achieving performance goals.
Increased volume by running department efficiently to attract return satisfied patients & word of mouth referrals.
Management & Leadership/ HR
Managed day to day operations of multiple departments. Provided day-to-day leadership for team members with a focus on enhancing team steadfastness and department profitability. Effectively prioritize and direct a broad range of human resource responsibilities to include policy implementation, performance reviews, professional development guidance & exit formalities. Championed the resolution work-related problems for employees, assisted the company managers with Human Resource issues and concerns.
AVALON RICHARDSON 661-***-**** **********@*****.***
Experience Highlights
Providence Saint John’s Health Center – Santa Monica, CA 2008 - 2018
Education and Training
Loyola Marymount University – Human Resource Management 2019
SPHR Certification in Progress
Avalon Richardson
**********@*****.***
Acton, CA 93510
Human Resource Administration/Client Services
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