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Client Services Employee Relations Human Resources

Acton, California, United States
June 29, 2019

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Solution based thinker offering **+ years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with various multidisciplinary management teams and administrative leadership groups.

Self-motivated management professional with diverse credentials which combine solid, tactical leadership and human resources expertise with a commitment to achieving corporate goals.

Recognized for demonstrating solid expertise in overseeing and implementing HR processes and introducing training programs to optimize organizational efficiency while cultivating strong employee relations. Passionate about learning and envisions employee development as the ultimate competitive advantage in the marketplace.

Professional with extensive experience and expertise developing, leading and implementing strategic recruitment initiatives. Collaborates with management to coordinate processes and programs and to develop strategies for efficient allocation of manpower.


Regulatory compliance

Conflict Resolution

Policy Development

Strategic Human Resource Planning

Record Maintenance

Training & Development

Hiring & Retention

HR Policies & Procedures

Relevant Achievements

Client Service Management

Provided outstanding customer service by following through on all requests. Fostered an environment in which customers enjoy high level service and employees are motivated to deliver top performance.

Effectively resolved complex customer service challenges and provided solutions which exceed customer expectations.

Reduced employee errors by approaching them as learning opportunities.

Played an integral role in developing and implementing programs and strategies in support of maximizing human capital and achieving performance goals.

Increased volume by running department efficiently to attract return satisfied patients & word of mouth referrals.

Management & Leadership/ HR

Managed day to day operations of multiple departments. Provided day-to-day leadership for team members with a focus on enhancing team steadfastness and department profitability. Effectively prioritize and direct a broad range of human resource responsibilities to include policy implementation, performance reviews, professional development guidance & exit formalities. Championed the resolution work-related problems for employees, assisted the company managers with Human Resource issues and concerns.


Experience Highlights

Providence Saint John’s Health Center – Santa Monica, CA 2008 - 2018

Education and Training

Loyola Marymount University – Human Resource Management 2019

SPHR Certification in Progress

Avalon Richardson


Acton, CA 93510

Human Resource Administration/Client Services

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