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Customer Service Medical

Henderson, NC
June 28, 2019

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Sarah Cassell

Henderson, NC


Motivated administrative professional with training and an education in medical office procedures, fluent in medical terminology and healthcare laws, good understanding of patient confidentiality and HIPAA, and strengths in computer technology and health insurance. Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Versatrim - Henderson, NC

October 2018 to March 2019

Field high volume calls from customers, assist with orders and product supplies, provide excellent service, assist store managers, and conduct accurate processing of transactions. Data Collection Specialist

Green Resources (RTI)

February 2018 to September 2018

MEPS (Medical Expenditure Panel Survey) Corresponded with local doctor offices to collect medical data on patients. Obtained ICD-10 and CPT-4 medical codes for billing services and processing claims to insurance companies. Reviewed and verified accuracy of medical codes based on services received and follow-up on any issues with medical offices. Performed data entry and developed a keen attention-to-detail.

Customer Service Representative

Conduent Call Center - Raleigh, NC

December 2017 to February 2018

Managed callers for Verizon Wireless service. Assisted customers with billing issues and concerns. Provided details and troubleshooting to customer satisfaction. Followed-up on any problems requiring more research and assistance.

Production Worker

Strawbridge Studios - Durham, NC

August 2016 to December 2017

Inspected customer picture orders to maintain high quality product, handled any issues with orders and integrity of film and images. Follow-through on resolving concerns. Digital Imaging Specialist

Kelly Services - Durham, NC

January 2016 to July 2016

Inspected and scanned documents into computer system to expedite to clients. Heavy use of scanner, computer and attention-to-detail. Corresponded with clients on any documentation issues. Customer Service Rep/Team Lead

Xerox - Henderson, NC

November 2011 to January 2016

Answered multi-line phone service on behalf of insurance companies managing customer questions and concerns in a call-center environment. Handled supervisor calls and assisted members with questions on pharmacy benefits. Provided accurate information to patients on insurance benefits and used effective communication skills to provide explanations for denied benefit claims and patient concerns.

Assembly Line Worker

Revlon - Oxford, NC

September 2009 to March 2011

Served on production line with packaging and shipment of products. Good inspection and packing of products. Good attendance and punctuality.


Associate in Applied Science

Vance-Granville Community College - Henderson, NC

August 2016 to May 2019


Microsoft word (10+ years), Outlook (4 years), Scanning (Less than 1 year), Word Processing (10+ years), Excel (4 years), Data Entry (5 years), Medical Terminology (4 years), Customer Service, Call Center, Customer Care, CSR, Customer Support, HIPAA (6 years), Professionalism (6 years), Medical Billing, Patient Scheduling (2 years), Medical Records (2 years), Insurance (4 years), Insurance Verification (2 years), Emr (2 years)


Customer Service Skills — Proficient

October 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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