Customer Service Office

William R. Gilbert

Phone: 407-***-****

e-Mail: ************@*****.***

Deltona, FL 32738

OBJECTIVE: Seeking a position in a Mailroom, shipping and receiving services, and customer service that will utilize by my background and experience, as well as provides a challenging atmosphere. SUMMARY OF EXPERIENCE: Mailroom & File Room Supervisor Shipping Coordinator

Sales / Inventory Consultant

Press Operator / Inventory Controller

Employment History:

February 2019 to Present Pizza Hut

Delivery Driver Orange City, Florida

Responsibilities: Delivering customer orders. Between deliveries, maintain the dining area, prep food orders, take incoming phone calls, process inventory and rotate stock according to the FIFO method. December 2018 to February 2019 Jimmy Johns

Delivery Driver Orange City, Florida

Responsibilities: Delivering customer orders. Between deliveries, maintain the dining area and assisting where needed. August 2013 to July 2018 Exela Technologies / Novitex Customer Service Team Lead Lake Mary, Florida

Responsibilities: Coordinate work for Customer Service Associates. Process mail, deliver mail, scan in/out packages and deliver mail/packages. Scan/Image to include; scan documents, ensure each document is scanned, interact with scanning software to indicate when a batch is complete, perform quality assurance and review images, perform quality assurance of documents that have been flagged by the system, and complete Productivity Sheet to track project progress and provide numbers for billing purposes. Handle time-off requests and day-to-day processes of the team. Help resolve employee and customer concerns/issues. Administrative services/processing large volume reports using excel and assisting manager with quarterly business reviews. Handle time-sensitive material. Balance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnel. Provide constructive feedback and recognition to team.

January 2010 to August 2013 FedEx Office

Center Consultant Orlando, Florida

Responsibilities: Responsible for customer satisfaction by providing responsive service that enhances the delivery of FedEx Office products and services. Extensive interaction with customers, and produces complex orders and operates a wide variety of equipment. Managing the tracking process, coordinate production, coordinate pick-ups and deliveries and perform final quality-checks on-site or with other FedEx Office locations or FedEx Office vendors. Working with minimal instruction and supervision and interacts on a daily basis with customers, center managers, team members and vendors accomplishing established business objectives. Taking customer orders; coordinating center activities; providing pricing information; and recommending the appropriate FedEx Office products and services. March 2008 to December 2009 Seminole PowerSports

Retail Consultant Sanford, Florida

Responsibilities: Monitoring product inventory in maintaining the availability of current models as well as prioritizing sales by manufacturer’s assembly / delivery dates. Advising management to increase / decrease inventory in supporting current and future product sales projections and needs. Providing technical data of inventoried products in support of retail consumers.

April 2007 to February 2008 Progressive Communications Shipping Coordinator Lake Mary, Florida

Responsibilities: Insuring shipments are dispatched correctly and accurately. Interfacing with employees as well as consumers in maintaining shipment delivery schedules. Management of assigned employees in assuring productivity met or exceeded set standards. Tracking all incoming and outgoing shipments in providing a constant daily status of activities to management.

October 2006 to April 2007 Moran Printing

Shipping Coordinator Orlando, Florida

Responsibilities: Insuring that all shipments were properly dispatched. Consistently meeting and maintaining timetables for the efficient arrival to said locations. Managing a crew and keeping the productivity of said crew at or above set standards. Tracking shipments both incoming and outgoing to insure delivery or arrival, insuring proper location and organization of stored original files.

February 2001 to September 2006 Canon Business Solutions Mailroom & File Room Supervisor Lake Mary, Florida Responsibilities: Insuring that all shipments are dispatched to correct locations. Consistently meeting and maintaining timetables for the efficient arrival to said locations. Managing a crew and keeping the productivity of said crew at or above set standards. Tracking shipments both incoming and outgoing to insure delivery or arrival. Processing all payroll paperwork including: Timesheets, Scheduling, and Employee meetings. January 1990 to February 2001 American Automobile Association Inventory Mgr. / Press Operator Heathrow, Florida

Responsibilities: Insuring that all orders are finished in accordance with provided set timetables. Monitoring that machinery is in proper working order. Operating and being familiar with the proper methods for utilizing said machinery. Training new employees in proper operation, maintenance, and monitoring of machinery. Education: William R. Boone High School Orlando, Florida Graduated

Computer Experience: Microsoft Office (Word, Excel, Outlook) Various Company Specific Software’s: UPS, Fed Ex, DHL, Pitney Bowes

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