Mortgage Loan Closer Mortgage Operations Rep
Successful track record with over 15 years of experience in the mortgage lending industry. Managed
$85M mortgage portfolio. Top producer at PNC Bank, Closing Error free loans which led to extra
incentives. Established and developed new sales strategies, prospecting new business and presented
loan products to Mortgage Brokers, did mass mailings to potential clients. Able to maximize multilayer
leadership and communication skills, quality assurance, strong team player, training experience,
customer service with a clear vision to accomplish company goals. Excellent negotiation, training,
coaching and managing skills. Experience exceeding monthly sales goals in originating mortgages .
Results oriented, high energy, hands on professional, with a successful record of accomplishments.
Strong / effective communication skills. Well organized and quality driven with the flexibility to adapt to
constantly shifting priorities. Adept professional and subject matter expert for various support services in
the Home Loans Fulfillment. Experience in customer service with a focus on providing recipients with the
highest quality of professionalism.
Pnc Bank- Loan Closer- Downers Grove, IL 12/19/2016-
Prepare loan documents for closing and also completed the wire worksheet. Worked on Conventional
loans, and FHA Loans. Sent out wire amount to title and had wire amount verified with funding partners.
Understood fee tolerances and how to handle accordingly.
Prepared closing disclosure with title companies, ensuring that it was accurate to send to customer to
meet TRID guidelines.
Worked with processing and underwriting teams to ensure all accurate documents were in file.
Ensured all underwriting guidelines were met before sending out closing disclosure and loan
Reviewed all closing details to ensure compliance with state and federal regulations.
Maintained a high level of focus and attention to detail to each loan in a fast paced work environment
while maintaining error free loans.
BANK OF AMERICA, Rolling Meadows, IL 4/15/2012 9/1/2016
Assistant Loan Closer, 3/2016 9/2016
In the Home Loans Fulfillment organization, assisted experienced loan closers with receiving correct fee
amounts from title companies. Maintained client relationships with title companies and internal customers
throughout the loan process. Performed compliance checks to include SAFE Act, MDIA/TILA, RESPA,
Worked between underwriting, processing and closing to improve team moral.
Performed audits on file before clear to close is given to ensure accuracy prior to closing the loan.
Lead Operations Representative, 9/1/2014 3/1/2016
Worked in the Government FHA TEAM completing requests from other lenders from FHA Lender Transfer
InBox. Assigned, canceled and transferred FHA case numbers for all type of loans. Work closely with
regulatory and compliance partners to guarantee adherence to the bank and HUD guidelines.
Ensured quality while sustaining efficiency. Supported business partners and implementing and
assisted efficient processes and procedures.
Lead Operations Representative 4/1/2012 - 9/1/2014
Was responsible for dispositioning non-funded mortgage loans for the Central Operations Support team.
Maintained a high level of service by being proactive in communication with our business partners.
Making sure that all correct steps were taken by the Underwriters, in order for our team to complete the
TCF Bank- Palatine IL 11/1/2010 -
Assistant Lending Manager
Provided marketing of all TCF Lending materials to co- workers.
Demonstrated professional salesmanship skills and customer service skills
Built customer confidence with any questions that customers had regarding their current loan or
new loan programs.
Achieved branch production goals, top 5 producer in region with new loan origination.
Secured Home Funding- Loan Adviser - Itasca, IL 3/1/2009 - 4 1/ 2010
Assisted clients that with their purchase and refinancing needs.
Originated loans with leads provided, real estate agents, attorneys and my own leads.
Closed an average of 5-6 loans per month.
Programming and Software Skills
Microsoft Office, Excel, Word, StatusSmart EDGE, Tablaeu, Empower
Assist with local food pantry and assist with local little league as an assistant coach.
Non-Degree Computer Information Systems Oakton Community College, Des Plaines, IL 1994