Objective

Office Assistant, Clerical, Telemarketing, Customer Service, Data Entry, Credit Counselor.

Experience

Temperature Pro Jersey Shore – Freehold, NJ November 2018 to February 2019

Office Assistance

nAnswer incoming calls relating to customer questions and scheduling

nSchedule appointments for in house estimates and service calls

nAdditional office duties as required

Pro Energy Solutions – Morganville, NJ November 2016 to August 2018

Administrative Assistant

nAnswer incoming calls relating to customer questions and scheduling

nFile Permits with local Government for HVAC installations

nSchedule appointments for in house estimates

Gold Protective Systems Freehold, NJ May 2011 to May 2015

Office Manager

nAnswer incoming calls relating to customer questions and concerns regarding billing and product support.

nManage client accounts with responsibilities including billing and client data tracking.

nFile permits with local government for alarm system installations.

nBill clients on a monthly basis, process payments, and input credit card information into a payment management system.

nCredit and collection calls to collect outstanding bills from customers.

Nova Debt – Freehold, NJ October 2006 to July 2009

Credit Counselor

nReceived AFCPE-Certification.

nAnswered incoming calls to assist with customers’ financial situations.

nReviewed customer income and expenses to find best debt consolidation solution.

Gibraltar Granite – Tinton Falls, NJ February 2006 to October 2006

Office Assistant

nAnswered incoming calls to set appointments for Granite viewing.

nHelped with marketing and sales information and helped customers with the purchasing of granite and marble.

nWorked with the scheduler to set appointments while using Microsoft Word, Excel, and Act Data Base.

Tri-State Building Specialties - Lakewood, NJ April 1988 to February 2006

Appointment Setter/Telemarketer/Office Assistant/Receptionist

nClerical tasks, such as customer correspondences using Microsoft Works and Word.

nMaintained our customer database using Q & A and Excel.

nOrganized invoices for our customers and in-house bills using Microsoft Word and Excel.

nScheduled design sales consultations with prospective customers.

Education

Itasca Community College - Grand Rapids, MN. 1988

Associate Degree, General

Skills

Software Experience: Microsoft Word, Microsoft Works, Microsoft Excel, Q & A Data Base System, and Dilloware. AFCPE Certified.

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