NIJHUM RATH

Mobile: 990******* ● E-Mail: ac9ps6@r.postjobfree.com

Seeking assignments in Customer Care /PMO/Human Resource Management / Travel Operations with a growth oriented organization of repute.

Executive Summary

A thorough professional with 10 years of experience, possess sound understanding of various travel management and human resource concepts.

Presently working with Happy Visitor eSolutions Pvt. Ltd.

A team player with strong interpersonal & analytical skills.

Assets

Good Listener and quick learner with strong interpersonal and analytical skills.

Abilities in managing time efficiently and effectively through scheduling and prioritizing.

Enjoy working in a multi-cultural, fast paced and simulating environment.

Areas of Exposure

Identifying prospective clients, generating business from existing clientele.

Ensuring minimum turnaround time for resolving customer complaints and maintaining high customer satisfaction levels.

Ensuring maximum customer satisfaction for referral business and program.

Responsible for booking accommodation, transport, tours and cruises for clients, preparing itineraries, issuing tickets and collecting payments.

Providing information on entertainment, national and local events, clubs and community organizations

Liaising with suppliers and tour operators to get information and updates about attractions, prices and hours.

Employment Scan

From Oct’17 with Happy Visitor eSolutions Pvt. Ltd as PMO

Role:

*Tracking deadlines, deliverable, resources, and timelines throughout the project process.

*Keep a track of invoices sent to the customers and payments follow ups.

*Handling Customer grievances.

*Keeping track of renewals and receiving of purchase orders.

Jul’07 – Feb’15 with Worldwide Flights, Gurgaon as Sr. Sales Executive

UK Based Travel Agency

Role:

Managing sales operations which US target bases; making itineraries from UK to rest of the world.

Working knowledge of GDS system Amadeus and World span.

Coordinate transportation, accommodations, and itineraries for domestic and international trips for clients based on client’s needs, budgets, and expectations.

Advised clients of required travel documentation and procurement options

Utilize the latest sales techniques to upsell products and services to enhance client’s overall experience.

Investigated customer complaints with transportation accommodations and various travel-related providers.

Dec’05-Jun’07 with Make My Trip, Delhi as Customer Care Executive

Role:

Handling customer queries n complaints as a shift supervisor; allocating task to the team and supervising the shift, date change, cancellation and refunds.

Sociable with excellent customer care skills.

Handling customer queries and provides alternatives for customer travel in cases of emergency situations such as stranded clients, canceled flights, overbooked hotels, and other travel emergencies.

Handled customer service issues, including unhappy clients, missed flights, overbooked hotels, mistakes in the itinerary, and other last-minute problems.

Jun’03-Jul’04 with Hindustan Times, Bikaner as Interpreter

Role:

Responsible for collecting and sending reports to head office in Jaipur for the smooth operations.

Academic Credentials

B.Com. from Sophia College, Ajmer in 2003.

MBA (HUMAN RESOURCES) from Symbiosis Management Distance Learning.

Professional Qualifications

PG Diploma from Indian Institute of Travel & Tourism Management, Gwalior, An organization of Govt. of India in 2005.

Basic Air Fares & Ticketing Program from Air India Staff College, Mumbai in 2004.

Adventure Training from Directorate of Mountaineering & Allied Sports, Manali in 2004.

Extra-Curricular Activities

Participated in National Social Service (NSS) Program for 3 yrs. Taught poor children.

Participated in dramatics & painting at school & college.

Personal Dossier

Date of Birth : 7th September 1982

Languages : Hindi, English and Oriya

Address : Samethana Lake Front Appartments, Bangalore.

Contact this candidate