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Customer Service Contact Details

Greytown, KwaZulu-Natal, South Africa
June 28, 2019

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Postal/Residential Address

** **** ******



Contact Details

Cell: 074-***-****



Surname : Pillay

Full Names : Shane

Date of Birth : 1991 May 19

Identity Number : 910-***-**** 087

Nationality : South African

Home Language : English

Other Languages : Zulu and Afrikaans

Health : Good

Criminal Offence : None

Drivers License : Code 08


Name of Institution : Rural Metro

Qualification : First AID Level 3

Year : 2017

Accreditation : SAESI (South African Emergency Services Institute)

Name of Institution : Summit Solutions

Qualification : MS Excel Training Course

Year : 2018

Accreditation : Covering skills and applications in Excel Beginner Level

Matriculation : Greytown Secondary School

Subjects Passed : English, Accounting, Biology, Geography,

Afrikaans, Life Orientations & Mathematics

Year Completed : 2008



Name of Company : The Bed Shop

Position : Salesman

Period : October 2016 to February 2017


Name of company : Rural Metro fire Academy

Position : Administrator

Period : March 2017 to current

Duties and Responsibilities

1- PA to Manger

2- Reception

Answering Phone

Taking Messages

Assisting clients over the phone

Main Job Tasks and Responsibilities

Answer telephone, screen and direct calls

Take and relay messages

Provide information to callers

Greet persons entering organization

Direct persons to correct destination

Deal with queries from the public and customers

Ensure knowledge of staff movements in and out of organization

Monitor visitor access and maintain security awareness

Provide general administrative and clerical support

Prepare correspondence and documents

Receive and sort mail and deliveries

Schedule appointments

Maintain appointment diary either manually or electronically

Organize conference and meeting room bookings

Co-ordinate meetings and organize catering

Monitor and maintain office equipment

Control inventory relevant to reception area

Tidy and maintain the reception area

Welcoming guests, Serving tea or coffee

3. Administrator

Learner contracts are all completed correctly

Course registers

Complete instructor report

Doing any or all printing

Printing weekly roll call registers

Printing lunch menus

Capturing Marks

Doing statement of results, Moderators reports, final results sheets

Typing of letters

Making learner folders, project folders and course folders

Keeping all important documentation on computer via scanning and hard copies in filing cabinets.

Printing or photocopying and binding manuals

Keeping track of student POE.

Keeping track of all manual

Keeping track of all eternal manual

Keeping track of student records on the result sheet on excel sheet

Sending all documentation when courses are done to Karen so she can send them to SAESI

Print and prepare all documents (Test papers, manuals, skill sheets etc) for learnerships and skills

Keeping records of the meals, water received etc.

4. Key Competencies

Verbal and written communication skills

Professional personal presentation

Customer service orientation

Information management

Organizing and planning

Attention to detail



Stress tolerance

5. Receive Visitors

Greet visitors appropriately

Determine visitor needs in a professional manner

Maintain visitor register

Offer refreshments to visitors where appropriate

Direct visitors to correct person

Ensure back up when absent from reception desk

6. Answer Phone Calls

Answer and address incoming phone calls in a timely and polite manner

Clearly determine the purpose of the call

Deal with queries and provide correct information

Forward calls to appropriate person

Take and deliver messages accurately and completely

7. Company Representation

Maintain confidentiality and show discretion

Adhere to company policies and procedures

Represent organization in an ethical and professional manner

Maintain a complete knowledge of organizational structure, personnel names and titles

Remain calm under pressure

8. Information Management

Locate and collect information

Organize information

Distribute information efficiently

Made up a document matrix in order to maintain the document which is in the registry

9. Finance:

Doing Purchase order and EFT / Purchase order requests

Making Sure all PO is corresponding with the invoices

Petty cash recon

Following up on payments through instructors for students and service providers.

Getting quotes

10. Students:

Making sure students fill in learner contacts, etc

Assisting the student e.g. apply for their visa supply the

Making sure students bring proof of payments when payments are done to put in learner folders

Compiling Exam papers as requested.

Printing Test

Mixing up the tests and compiling the memo

Making sure all the student files are correct before receiving them and storing them


Name of Company : The Bed Shop

Position : Salesman

Period : October 2016 to February 2017

Duties and Responsibilities

-Reconciling of inventory

-Banking all the monies received

-Daily cashing up of cash received

-Pay creditors

-Supervision of staff members

-Facilitating physical count of inventory

Reason for leaving : Better job opportunity.


Computer Literate, excel and Microsoft word


Fire prevention expert

Strategic planner

Team player


Critical thinker

Skilled problem solver

Medical terminology knowledgeable


Name : Mr. T. J. Swartbooi

Institution : Rural Metro training Academy

Position Held : Senior Instructor

Contact Numbers : 082-***-****

Name : Mr. N. Govender

Institution : Rural Metro training Academy

Position Held : Maintenance manager

Contact Numbers : 076-***-****

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