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Manager Customer Service

Location:
Lydenburg, Mpumalanga, South Africa
Salary:
R10 000
Posted:
June 28, 2019

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Resume:

Personal Details

Title Mrs

Full Names Elsie Magdalena Stokes

Known As Elske

Date of Birth 21/09/1987

ID Number / Passport Number 870**********

Area of Residence Lydenburg

Nationality RSA

Race White

Gender Female

E-mail Address ac9pqp@r.postjobfree.com

Preferred Contact Number 066-***-****

Alternative Contact Number 076-***-****

Own Transport Yes

Availability Immediately

Educational Background

Secondary Education

Institution High School Rustenburg

Highest Grade Achieved Grade 12

Year Completed 2005

Matriculated with Merits and Endorsement

Subjects Economics SG, Business Economics HG, English HG,

Physiology HG, Home Economics HG, Afrikaans HG

Computer Literacy, Life Skills,

Distinctions Obtained English HG

Tertiary Education

Institution Centurion Academy

Qualification Certificate in Information Technology and E-Communication

Year Completed 2007

Subjects Microsoft Office: Word, Excel, Access, Powerpoint and Outlook

Institution Placecol Institute

Qualification Diploma in Somatology ( Health and Skincare)

Completed 2007

Subjects Business (Management and basic accounting)

Body Language and Deportment, Science, Nutrition

Skincare

Computer Software Proficiency

Course

Level Of Proficiency

1 – Basic

2 – Intermediate

3 - Advanced

Microsoft® Excel

X

Microsoft® Word

X

Microsoft® Outlook

X

Microsoft® PowerPoint

X

Microsoft® Access

X

Employment History

Company Placecol The Village Placecol Internal Salon

Position Therapist / Receptionist Therapist

Period April 2008 – May 2009 January 2006 – December 2007

Task and Key Responsibilities:

●Reception and Front Shop

●Stock Take

●Client bookings and confirmations

●Marketing

●Promotions

●Therapeutical Treatments

●Surveys on client treatments

●Sales and customer service

Company Old Mutual

Position Personal Financial Advisor

Period May 2010 – March 2011

Task and Key Responsibilities:

●Financial Analysis (Personal and Business)

●Marketing and Cold calling

●Budget Planning

●Investments

●Short Term Insurance

●Long Term Insurance

●Health Insurance and Medical

●Data capturing

Company Solo

Position Manager and Assistant Area Manager

Period April 2011 – July 2012

Task and Key Responsibilities:

●Staff Management

●Stock Take

●Staff Training and Inductions (Sales personnel)

●Letters of Employment

●Marketing

●Time Sheets and Shift Planning (Time and attendance, overtime and leave)

●Recruitment

●Training of Managers

●Managing Staff and Branch Performances and Reporting Statistics to Head Office

●Target sales planning and implementation

●General admin and filing

●Reporting to Area- and Operations Managers and Head Office

●Stock control between branches

●Customer service and satisfaction

●Change management

●Internal auditing

●HR Duties

Company Hyundai Lydenburg

Position Reception, Debtor and Creditor Clerk and stock controller

Period March 2015 – September 2015

Task and Key Responsibilities:

●Reconciliations of debit and credit accounts

●General administration and filing

●Debt collection

●Time and attendance reporting

●Reception and switchboard

●Petty cash

●Sending account information and updates to Management

●Daily, Weekly and Monthly Reports

●Arranging Branch Transfers and stock from Head Office

●Marketing and Sales strategy meeting Attendance, Input and Minute taking

●Time Sheets and Shift Planning

●Overtime reporting

●Day end reporting

●Registration, Licensing and permits for Vehicles

●Arrangement of cheques to branches and Head office

●Banking

●Invoicing of vehicles to banks and clients

●Monthly sales statistic reporting and sales files finalising.

●Stock controlling and stock take

Company Feedpro

Position Independent supplying agent for North West

Period April 2016 – January 2019

Task and Key Responsibilities:

●Procurement

●Purchasing

●Stock Management

●Administration and filing

●Debtors and creditors

●Costing (Quotes and invoicing)

●Payments of Salaries, commission and creditors

●Reconciliation and balancing

●Stock Take

●Supplying retailers with product

●Business planning

●Marketing

●Budget planning

●Recruitment of sales personnel

●Marketing of product on social media

●Reporting Statistics to Head Office

●Sales and customer service and satisfaction

●Deliveries to Breeders and Canine Parlours

References

Full Name Pieter Coetser

Title Mr

Job title of specified reference Solo Operations Manager

Contact Number 079-***-****

Preferred Contact Time Office Hours

Position held at this company Manager / Assistant Area Manager

Full Name Sharon de Vries

Title Mrs

Job title of specified reference Old Mutual Team Leader

Contact Number 084-***-****

Preferred Contact Time Office Hours

Position held at this company Personal Financial Advisor

Full Name Rene Fourie

Title Mrs

Job title of specified reference Placecol The Village Owner / Manager

Contact Number 084-***-****

Preferred Contact Time Office Hours

Position held at this company Therapist

Full Name Etienne Swarts

Title Mr

Job title of specified reference Dealer Principle

Contact Number 083-***-****

Preferred Contact Time Office Hours

Position held at this company Receptionist, Debtors Creditors and Stock controller

Thank you for taking the time to consider my application.

I see myself as a learner who is motivated and assertive with an open personality. I eagerly continue duties independently when needed and work and cooperate well with others towards a harmonious working environment.

Where I lack any experience I am a fast learner and strive to be thorough in understanding what is expected of me.



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