Manager Service

RESUME

PERSONAL INFORMATION

Name : Jaswinder Singh

Father’s Name : Late. Sh. Darshan Singh

Date Of Birth : 20th Nov 1973

Marital Status : Married

Language Known (R/W) : English and Hindi, Punjabi

ADDRESS AND CONTACT INFORMATION

Sawan Vihar Colony,

H.No. 3042, St. No. 2

Near Chintpurni Mandir,

Bhamian Road, Jamalpur,

Ludhiana.

Punjab.

Cell Nos. 708-***-****, 708-***-**** (R)

Mail Ids. ***********@*****.***

EDUCATIONAL QUALIFICATIONS

Diploma in Mechanical Engineering (IME) 10/06/1995

Advance Training Institution (ATI) 03/07/95 to 14/07/1995

(Jigs & Fixture Making At Cost Economic)

Graduation. 20/07/1998

B.ed 20/07/2001 (Distance education)

PREVIOUS EXPERIENCE

Organizations.Position

Longman(Tools & Parts Manufacturing) Quality Control Supervisor (One Year) 1996

Impact Bajaj (Auth. Dealer Baja Auto Ltd.) PDI Incharge (One Year)Feb 2000 to April 2001

Service Advisor (Two Year) 2001-2002

Asst. Works Manager (Two Year) 2002-2004

Works Manager (Two Year) 2004-2005

( At Raikot branch)

Pioneer Honda (Auth. Dealer Of HMSI) Service Manager (Six Years) April 2005-2011

Head dealership =1

Sub dealership =1

ASC Networks =4

Number of employees included head =84

Dada Motors

(Auth. Dealer Of Bajaj Auto Ltd.) Service Manager (Two Years) April 2011- July 2013

Including one year in 3 wheeler

Head dealership =1

Branches =3

Number of employees included head dealership =142

STAN WHEEL (P) Ltd (Auth. Dealer HMCL) Service Manager (July 2013 to Nov 2014)

Head dealership =1

Branches = 3

Number of employees = 80

Present Employee With

CHADHA MOTORS (SIMRAN HONDA) Service Manager (Nov 2014 to onward)

(Auth. Dealer of HMSI)

Head dealership =1

Network under process =4

Number of employees =40

CURRENT JOB RESPONSIBILITIES :

Reporting to company and owner.

Attend company meeting.

Monthly workshop revenue analysis.

Technical information implementation.

Work load planning.

Network expansion planning.

Manpower recruiting.

Camp planning for customer retention.

Camp planning for AMC & EW promotion.

Warranty analysis.

Customer feedback and complaint analysis and handling.

FSC and warranty payment analysis.

Spare parts consumption analysis.

PROFESSIONAL EXPERIENCE

One week technical service training.

Three days service advisor training.

Three days Pulsar Motor cycle maintenance training.

Five days works manager training at Waluj (Aurangabad)

Five days technical and product training.

Three days service advisor training.

Five days environment greenery and friendly training.

Three days warranty judgments and diagnosis training.

(Sections of warranty operations, technical measurements, diagnosis of engine noise, diagnosis of engine parts failures, diagnosis of electrical parts and diagnosis of engine and electrical parts not technical failures<PTF>)

Five days technical instructor training (For OJT at Dealership)

MY JOB RESPONSIBILTIES AS SERVICE MANAGER (KEY ROLES).

*Manage service after sale including branches.

*Customers complaint handling and analysis the reason of complaints.

*Up date manpower by providing them OJT and trained them as per needs through the parent company.

*Explanations and demonstration of service actions.

*Arrange MOM with staff and mechanics to implementations in weak areas and make plans to cover up them one by one.

*Implementations through PDCA in service and workshop revenue.

*Analysis CSI feedback and repeat jobs.

* Analysis PSFU and implement in weak points.

*Monitoring the mechanics and staff workmanship and progress.

*Warranty process and judgment.

*Check warranty confirmation and counseling with warranty supervisor if any rejections found, to know the reasons for rejection.

*Warranty resubmission.

*Trouble and fault diagnosis and educate to mechanics and staff regarding the use of special tools and equipments.

*Build up service networks.

*Share planning with owner to retain our lost customer’s through arranging the service camps.

*Arrange customer meets to know their needs and expectations. Educate them towards periodically maintenance and dealer service system compare with local workshops.

*Arrange check up camps and service camps (Indoor and Outdoor) to increase workshop volume,revenue, lost customer retention and get customers feedback for implementation through providing them satisfactory service.

*Monitoring the service redemption free, paid, accidental and engine jobs And make planning to fill up the gap areas.

*Recruitment of staff and mechanics as per need at my work place.

*Encourage to my team to achieve the targets by hard and smart work.

*Understand customer voice to know their expectations.

SALARY EXPECTATIONS :- Negotiable.

Name and signature

Jaswinder Singh

Date: - 06-01-2018

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