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Administrative Assistant Customer Service

Location:
Rio Rancho, New Mexico, United States
Posted:
June 27, 2019

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Resume:

Michelle Graham

Administrative Assistant

Rio Rancho, NM 87124

ac9pkj@r.postjobfree.com

505-***-****

• Administrative Assistant experience (15+ years combined experience)

• Contract Administration experience

• Accounts Receivable/Payable experience

• Customer Service experience with superior phone skills Work Experience

Administrative Assistant

HollyFrontier Corporation

December 2005 to July 2018

• Answered Phones

• Greeted Customers, Vendors, and Associates

• Planned departmental meetings

• Created new account information in Bill of Lading system

• Reviewed Bills of Materials for accuracy

• Account analysis, reconciliation, and collections

• Assisted with new employee onboarding (Document verification and explanation of benefits)

• Reviewed/processed Bills of Lading for invoicing

• Scheduled and Proctored testing for potential new operators

• Entered daily inventory information

• Assisted with monthly inventory review

• Booked inbound and outbound transactions into inventory

• Prepared quotes, contracts and revisions

• Reviewed and processed customer and account source documents to determine accuracy

• Requested Certificates of Insurance and Bonds

• Created and maintained customer/product/pricing database

• Supported Sales Managers and Sales Representatives with contract negotiations by obtaining approval for quotes and deals and any exception pricing/volume/length of term outside of standard parameters

• Issued sales contracts and any amendments to or extensions of contracts

• Entered contract data into SAP/DealPoint

• Verified entered data

• Tracked payments and deadlines

• Tracked authorizations and correspondence

• Trained team members to use software, bill customers, and enter transactions

• Correlated and analyzed team metrics

• Prepared and disseminated information regarding contract status

• Tracked payments and deadlines

• Coded marketing payables to correct G/L; processed through Concur/DataStream

• Calculated and created Debit and Credit memos as needed

• Calculated and processed credit card payments

• Assisted with the preparation of monthly freight and material cost analysis

• Worked with subcontractors to ensure all NMDOT paperwork was complete and filed

• Terminal Access Agreements and SCA Code management Administrative Assistant Rio Rancho NM 87124

ac9pkj@r.postjobfree.com 505-***-****

Accounts Payable Clerk/Cashier

Albuquerque Freightliner

2002 to 2005

• Reviewed, coded, and paid incoming vendor invoices

• Reviewed customer invoices and collected payment by cash or credit card

• Answered multi-line telephone, transferred calls, collected and dispersed messages

• Completed and filed Vehicle Title information and issued/extended temporary tags for vehicles

• Cashier - Reviewed math, processed checks, collected cash Data Entry Operator

Cardinal Healthcare

2001 to 2002

Entered daily lockbox receipts into system and reconciled differences Wire Operator - Santa Fe

2000 to 2001

Entered customer stock and bond buy/sell information into system with speed and accuracy Wire Operator

ABQ

1999 to 1999

1999

• Entered customer stock and bond buy/sell information into system with speed and accuracy Patient Account Representative/Admissions

St Joseph's Healthcare

1996 to 1998

• Billed primary, secondary, and tertiary insurance companies

• Accounts Receivable - Account Reconciliation and self-pay collections

• Answered multi-line telephone, transferred calls, collected and dispersed messages

• Completed patient admissions process to include collection of personal and insurance information

• Confirmed eligibility, copay, and deductible amounts and collected from patient Patient Account Representative

Malden Hospital

1993 to 1996

• Billed primary, secondary, and tertiary insurance companies

• Accounts Receivable - Account Reconciliation and collections both in person and via telephone

• Interdepartmental coordination of billing processes Administrative Assistant/Receptionist

H&R Block

1985 to 1992

• Answered Phones

• scheduled appointments

• assembled tax returns

• greeted clients

• provided tax preparation support to tax preparers for simple tax returns Education

Associate of Arts in Accounting

University of Phoenix

December 2017

Skills

Customer relationship management (Less than 1 year), Excel (Less than 1 year), Microsoft word (Less than 1 year), Outlook (Less than 1 year), Relationship management (Less than 1 year), Sap (10+ years), Time management (Less than 1 year), Word (Less than 1 year), Administrative Assistant, Receptionist, Accounts Payable, Billing

Additional Information

Skills

• Time Management

• Attention to Detail

• Strong Excel, Outlook, and Microsoft Word skills

• Customer Relationship Management

• Teamwork

• Ability to multi-task in a fast-paced, performance-based environment

• Excellent interdepartmental and external communications skills

• SAP Proficient

• Strong 10-key skills



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