Administrative Assistant Customer Service
Resume:
Michelle Graham
Administrative Assistant
Rio Rancho, NM 87124
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• Administrative Assistant experience (15+ years combined experience)
• Contract Administration experience
• Accounts Receivable/Payable experience
• Customer Service experience with superior phone skills Work Experience
Administrative Assistant
HollyFrontier Corporation
December 2005 to July 2018
• Answered Phones
• Greeted Customers, Vendors, and Associates
• Planned departmental meetings
• Created new account information in Bill of Lading system
• Reviewed Bills of Materials for accuracy
• Account analysis, reconciliation, and collections
• Assisted with new employee onboarding (Document verification and explanation of benefits)
• Reviewed/processed Bills of Lading for invoicing
• Scheduled and Proctored testing for potential new operators
• Entered daily inventory information
• Assisted with monthly inventory review
• Booked inbound and outbound transactions into inventory
• Prepared quotes, contracts and revisions
• Reviewed and processed customer and account source documents to determine accuracy
• Requested Certificates of Insurance and Bonds
• Created and maintained customer/product/pricing database
• Supported Sales Managers and Sales Representatives with contract negotiations by obtaining approval for quotes and deals and any exception pricing/volume/length of term outside of standard parameters
• Issued sales contracts and any amendments to or extensions of contracts
• Entered contract data into SAP/DealPoint
• Verified entered data
• Tracked payments and deadlines
• Tracked authorizations and correspondence
• Trained team members to use software, bill customers, and enter transactions
• Correlated and analyzed team metrics
• Prepared and disseminated information regarding contract status
• Tracked payments and deadlines
• Coded marketing payables to correct G/L; processed through Concur/DataStream
• Calculated and created Debit and Credit memos as needed
• Calculated and processed credit card payments
• Assisted with the preparation of monthly freight and material cost analysis
• Worked with subcontractors to ensure all NMDOT paperwork was complete and filed
• Terminal Access Agreements and SCA Code management Administrative Assistant Rio Rancho NM 87124
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Accounts Payable Clerk/Cashier
Albuquerque Freightliner
2002 to 2005
• Reviewed, coded, and paid incoming vendor invoices
• Reviewed customer invoices and collected payment by cash or credit card
• Answered multi-line telephone, transferred calls, collected and dispersed messages
• Completed and filed Vehicle Title information and issued/extended temporary tags for vehicles
• Cashier - Reviewed math, processed checks, collected cash Data Entry Operator
Cardinal Healthcare
2001 to 2002
Entered daily lockbox receipts into system and reconciled differences Wire Operator - Santa Fe
2000 to 2001
Entered customer stock and bond buy/sell information into system with speed and accuracy Wire Operator
ABQ
1999 to 1999
1999
• Entered customer stock and bond buy/sell information into system with speed and accuracy Patient Account Representative/Admissions
St Joseph's Healthcare
1996 to 1998
• Billed primary, secondary, and tertiary insurance companies
• Accounts Receivable - Account Reconciliation and self-pay collections
• Answered multi-line telephone, transferred calls, collected and dispersed messages
• Completed patient admissions process to include collection of personal and insurance information
• Confirmed eligibility, copay, and deductible amounts and collected from patient Patient Account Representative
Malden Hospital
1993 to 1996
• Billed primary, secondary, and tertiary insurance companies
• Accounts Receivable - Account Reconciliation and collections both in person and via telephone
• Interdepartmental coordination of billing processes Administrative Assistant/Receptionist
H&R Block
1985 to 1992
• Answered Phones
• scheduled appointments
• assembled tax returns
• greeted clients
• provided tax preparation support to tax preparers for simple tax returns Education
Associate of Arts in Accounting
University of Phoenix
December 2017
Skills
Customer relationship management (Less than 1 year), Excel (Less than 1 year), Microsoft word (Less than 1 year), Outlook (Less than 1 year), Relationship management (Less than 1 year), Sap (10+ years), Time management (Less than 1 year), Word (Less than 1 year), Administrative Assistant, Receptionist, Accounts Payable, Billing
Additional Information
Skills
• Time Management
• Attention to Detail
• Strong Excel, Outlook, and Microsoft Word skills
• Customer Relationship Management
• Teamwork
• Ability to multi-task in a fast-paced, performance-based environment
• Excellent interdepartmental and external communications skills
• SAP Proficient
• Strong 10-key skills
Contact this candidate