Social Media Customer Service

Ronkeisha Bryant

Address: ***** *********** **. ******, ** 75243

Phone: 214. 862.8220 Email: *************@*****.***

Objective

Energetic, driven, and professional individual looking to gain career stability and experience while contributing to the company, efficiently and productively.

Experience

Customer Service Baylor Scott & White OCT. 1- PRESENT

·Received and dispatched non-emergency and emergency customer service calls via phone, email, or online work orders (OWR).

·Answer calls and follow protocols related to critical emergency work orders such as but not limited to leaks, repairs on patient and Non-patient rooms, alarm and infestations.

·Create and provide vendors with the necessary permits to complete onsite repairs.

·Provide work orders to EVS (housekeeping) after hours.

·Communiate daily with the onsite technicians, departments, and vendors via phone, radio, pda, or email.

·Update elevator board; as well as provide updates to email correspondence.

SOCIAL MEDIA TRAINER SUBJECT MATTER EXPERT GENPACT JULY 2017- MAY 2018

·Train new hires on how to accurately action social media content

·Monitor and review the progress of trainees through questionnaires and discussions

·Provide quality training through service level and training evaluation and assessment

·Keep self-updated on learning and development standards

·Develop effective induction programs to assure new hires embrace client culture and understand requirements

SOCIAL MEDIA SPECIALIST VOLT APRIL 2017- JULY 2018

·Handle cases created from customer posts on social media in regard to their phone and/or cable services. Also, research and provide correct information while using multiple services and systems.

CUSTOMER SERVICE ASSOCIATE KOHL’S CALL CENTER AUG 2016-JAN 2017

·Answered inbound phone calls to assist customers with online orders, Kohl’s charge transactions and Yes2You rewards.

SOLUTIONS ENGINEER LG NETWORKS, INC OCT 2015-APR 2016

·Troubleshot computer hardware, software, and network related issues.

·Provided phone support to remote users, averaging 50-60 calls per day.

·Provided remote desktop support to remote users with TeamViewer.

·Maintained and support Windows Servers 2008, 2008 R2, and 2012.

·Setup, maintained, and supported Windows 7, 8/8.1, and 10 machines.

·Supported Microsoft Office 2010, 2013, and 365 products.

·Supported Cisco Anywhere Connect and Citrix VPN clients.

·Maintained Active Directory accounts for our clients.

·MaxFocus by LOGICnow ticketing system.

·Responded to all request in a timely fashion.

·Tested and deployed new hardware and software.

·Performed routine scheduled maintenance on applicable systems.

·Imaged and deployed of computers using Ghostcast.

·Traveled to field sites and vendor locations as needed.

·Maintained accurate hardware and software inventory.

·Collaborated with IT Manager to provide resolution to all technical issues.

·Logged all requests in the Helpdesk support system.

·24x7 on call

·Provided managed solutions for 103 servers and 872 workstations.

·Worked projects as assigned by the IT Manager.

·Delegated calls to other departments based on issues to be resolved.

·Used Active Directory to reset passwords, unlock/lock profiles, create profiles, and email addresses.

·Used Exchange to reset passwords, add mailboxes, create profiles, and forward mail for clients as well as troubleshoot QuickBooks issues.

CUSTOMER SUPPORT REPRESENTATIVE 24-7 INTOUCH JAN 2013-OCT 2015

·Answered inbound calls for Netflix customers.

·Resolved issues, while customizing the customer’s experience.

·Assisted fellow coworkers with any inquiries regarding job duties and troubleshooting techniques.

TECHNICAL SUPPORT MASTER TELVISTA OCT 2010- JAN 2013

·Answered inbound calls from customers and provided technical support for Verizon FIOS.

·Helped customers troubleshoot outages and equipment issues involving their Phone, Television, and internet services.

TECHNICAL SUPPORT AGENT APPLE, INC. APRIL 2009- OCTOBER 2010

·Provided technical support for Apple customers dealing with a wide array of issues.

·Answered inbound calls for Apple customers.

·Provided technical support for iPhone software, and MAC OS.

·Served as a floorwalker to aid agents on challenging calls.

TECHNICAL SUPPORT AGENT STREAM SEP 2008- MARCH 2009

·Answered inbound calls and provided technical support for customers experiencing issues with Sirius Radio and Turbo Tax software.

LEAD CASHIER AMERICAN EAGLE MAY 2006- JUNE 2007

·Responsible for cashiering and counting down the register nightly. Also made deposits at the bank.

·Responsible for approving returned items, performing inventory counts, and ensuring that the store is tidy.

·Built displays for clothing inside of the store.

DRIVER JUDGE TRUCKING CO. MAY 2007- JUNE 2009

·Drove vehicles to retrieve vehicle parts needed by various companies.

Education

HIGH SCHOOL DIPLOMA

·L.V Berkner High School (Richardson, TX)

Graduated May 2006

Richland Community College (Dallas, TX)

Contact this candidate