Engineer Desktop Support

NAGARAJA K.S

IT Support Engineer

*** - ** ** ** ***

***********@*****.***

BE (Computer Science & Engineering) from Vivekananda college of Engg. Technology, University of VTU - Belgaum in 2015.

Diploma (Information Science & Engineering) from Vivekananda Polytechnic Puttur, University of Bangalore in 2011.

Certification:

Microsoft Certified Professional ( Installing and Configuring Windows 2012). CCNA R&S Course Completed Certification.

Summary of Qualifications

Technical Exposure

PROFESSIONAL SYNOPSIS

Networking:

Hands on Experience of Cisco: 1700,1800,1900,2600,2800,3600 Series routers. Hands on Experience of Cisco: 2600,2900,3500,3700 Series Catalyst Switches. Configuration of Routing Protocols :- STATIC,RIP,EIGRP,OSPF . Extensive Knowledge of Standard & Extended ACL. Knowledge of Standard NAT. Hands On Experience of Cisco Routers Backup, Recovery &Password Breaking. Implementing LAN and WAN Connections using SWITCHES and ROUTERS. System Admin:

Windows XP,Windows 7, Windows 8,Windows 8.1, Windows 2003 Server, Windows 2008 server,Server 2012, Windows 10.

Troubleshooting hardware issues in various Desktops and Laptops. Installing, configuring and troubleshooting printers Experience in ADS, DNS and DHCP for servers.

Installation and updating of various antivirus software McAfee. Configuring Network Printers and Assigning the IP Addresses to them and add it to the server.

Providing WIFI access to the user using CISCO devices by filtering MAC. Video Conference setup and Customer studio setup.

Installing, configuring and troubleshooting printers. Installing and Configuring the cyberoam routers

Purchase of network and CCTV equipment, software, computers, and peripherals utilizing different vendors.

Cable installation, CCTV cameras installation, DVR configuration, access and support.

Professional Experience

Pharmalink & Medicina Group

Troubleshooting hardware & Network issues in various Desktops and Laptops, Servers.

Windows 7, Windows 8,Windows 8.1,Windows 2008 server,Server 2012, Windows 10

Creating the User Id in the Active Directory

Installing, Configuring & Troubleshooting the Network Printers, Barcode Printers, Reciept Printers.

Installing, Configuring & Managing the Cyberoam Routers of the pharmacy network of medicina . (over 70 pharmacies)

installing & Configuring the iPads for Medical representatives & Sales Representatives A competent Professional with over 3 year

and 6 months of extensive experience in IT

Infrastructure Planning & Management,

System Administration and System

Engineer.

Presently working with Pharmalink &

Medicina Group, Dubai

PERSONAL DETAILS

PASSPORT DETAILS

Date of Birth : 25 October

Languages Known: English, Hindi,

Address : s/o Mr. Suresh

Sapalya Kunjar House, Padnoor Post

& Village – 574220, Puttur T.Q, D.K

Dist, Karnataka

1990

Tamil, Malayalam,

Tulu

Passport No: S6606008

Valid through:25 -06 - 2018 To 24 -

06 - 2028

System administrator: Value Point System Pvt. Ltd. Bangalore. Client : tata power solar ( July 2015 to july 2016) Responsibility:

Application support sap, opera, Microsoft office

Installing and configuring trend antivirus client and taking necessary actions Managing the computer remotely.

Configuring Microsoft outlook using exchange servers. Support for operating system like windows XP, Windows 7, windows server 2003 and 2008. Configuring network printers and assigning the IP addresses to them and add it to the server. Installing and configuring the Cisco wireless devices. Video conference device set up.

Managing the print server.

Adding new user and reset password and assign policy in the active directory. Installing and configuring the Symantec DLO in user machine. Maintaining the complete asset record of IT assets such as switches, routes, printers, access points, desktops, laptops etc. Set up biometric devices, assigning IP to them and updating into the server. Maintaining and managing the cyber roam firewall.

Installing configuring the switches like Cisco, HP, Force 10, D-link. SYSTEM ADMINISTRATOR: Value Point System Pvt. Ltd. Bangalore.CLIENT : FESTO CONTROL PRIVATE LIMITED ( AUG 2016 TO TILL DATE)RESPONSIBILITY:

Troubleshooting hardware issues in various Desktops and Laptops. Configuring Microsoft outlook using exchange servers Support for operating system like windows XP, Windows 7,Windows 10 windows server 2003 and 2008. Configuring network printers and assigning the IP addresses to them and add it to the server. Installing and configuring the Cisco wireless devices. maintaining the back up of sql Server on a daily basis providing the wifi access to the users by using mac filtering creating the vpn id for the users in cyberoam

Installing and configuring the ESET antiviruses in all the pharmalink and medicina desktop

,laptops

Creating site to site VPN and port forwading in cyberaom, Netginie Router of pharmacies Providing the share folder access to pharmalink and medicina users Installing and configuring the softwares like MS Office 2010,2013, 2016 Installing and managing the ERP Softwares like Epicore Installing and managinging the pharmacy software like pharmacy plus, pharmacy pro Creating the user id and password in Salesworx

Providing the mail access in mobile,Mail forwarding, mail quota management in C panel Managing the licensed software

Managing the asset of IT Hardware and softwares

Checking the windows update inthe pharmalink and medicina users laptops and desktops Set up & Installation of new Pharmacies

Data & Voice Cabiling of the Pharmacies.

Installation of

PC

POS,

Printers

Biometric Machines,

Cyberoam, Managable Switches

CCTV

IT Support Engineer

Adding new user and reset password and assign policy in the active directory. Installation ID creation.

OS Installation through SCCM.

Assigning the software in Asset Companion and Installation. Managing and Maintaining the UMS(User Management System). Marinating the IT Records in SharePoint.

Chaging the Daily Backup Tapes.

Vendor Managements

System Engineer: Vaibhav System and Solutions India Pvt. ltd, Mangalore. Client: infosys limited mangalore (august 2012 to may 2013) Responsibility:

Installing, servicing& troubleshooting desktop, laptops. Installing, servicing& troubleshooting printers.

Handling service desk tickets(acknowledging, updating status, closing the ticket after troubleshooting the issues etc) Installing, servicing& troubleshooting windows 2000,WIN XP, windows 7,windows 2003 servers and windows 2008 server operating systems.

Installing, servicing& troubleshooting of operations systems as per the company policy. Managing the computers remotely.

Configuring Microsoft outlook using exchange servers. Adding users and computer to domain.

Declaration

I hereby declare that all the information given above is true to the best of my knowledge. Date: Nagaraja K.S

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