Customer Service Representative
Resume:
Amy Jones
**** ******’s Mill Rd, Goodview VA ****5, *******@*******.*** 812-***-****
Objective
Office Administration
October 2017 to Present – Lewis gale Physician
Medical Office Specialist
Duties, Accomplishments and Related Skills:
Maintaining patient’s accounts.
Call insurance and get authorizations for surgeries.
Manage payment plans and financial assistance to assist patients
Experience
Front Office Specialist
October 2009- April 2015 Southern Indiana OBGYN Columbus, IN
Gather patient information in an efficient and timely manner and input information in proper computer systems.
Collect patient payments in person and via phone. Send collection letters and post doctors charges.
Construct new patient forms and billing statements.
Receptionist
December 1996- October 2009 Women’s Healthcare Batesville, IN
Schedule and register patients in a timely manner both for the doctors in office schedule as well as the surgery schedule.
Answer a multiline phone system and coordinate referrals.
Send and manage insurance claims, as well as various billing reports.
Customer Service Representative
1990-1996 National City Bank Batesville, IN
Handle full customer relations, service, and complaints.
Maintain records on bonds and coupons for customers.
Provide training for new personnel as well as set up new accounts and cash disbursements.
Customer Service Representative
1989-1990 Peoples Trust Company Batesville, IN
Balancing customers checking and other various accounts.
Set up new accounts and cash disbursements.
Manage incoming and outgoing mail.
Customer Service Representative
1988-1989 Village Store Oldenburg, IN
Worked in various capacity with retail sales and cash disbursements.
Gained additional knowledge in retail sales.
Manager
1982-1988 Simpson’s IGA (Deli Dept.) Batesville, IN
Mange all operation for the deli department; as well as hire, train, and supervise the employees.
Maintain inventory control, sales, price changing, purchase food/supplies.
Manage customer relations, service, and complaints.
Education
Immaculate Conception Academy, Oldenburg, IN
May 1982
Sales training classes, Times management classes, Diversity training, Motivation and team work, Computer Banking classes
1993
References
Katie Rautenkranz
Co-Worker
Tasha Struewing
Nurse Practitioner
Tonia Roop
Supervisor
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