Sign in

Administrative Assistant Desktop Support

Shirley, MA
June 27, 2019

Contact this candidate


Susan Cagnina

Shirley, Massachusetts *****



RMA Administrator (Return Material Authorization) with over 10 years’ experience. Strong administrative, organizational, and technical skills balanced with the ability to work well with vendors, co-workers, and clients. A quick learner when new processes are introduced. Skilled in inventory, work order creation, and decision making. Results-driven and self-motivated to learn and grow within an organization.


Middlesex Community College: Associate in Business May 2019

Boston University: Desktop Support, A+ Certification August 2002

Shawsheen Adult Education: Analog/Digital Troubleshooting June 1992


BRUKER DALTONICS, Billerica, MA 2015 – November 2016

RMA Administrator

Processed returned material from external sources (typically either field service engineers or customers) intended for scrap, repair, refurbishment, rework, or return to service inventory.

Performed ERP transactions for the returned material to ensure proper accounting and traceability.

Ensured timely and accurate processing of returned materials, including receipt, ERP transactions, temporary storage identification, functional demonstration processing, and final disposition for scrap or return to service inventory.

Generated repair/rework orders for in-house and supplier repair.

Utilized Excel spreadsheets to maintain inventory, capture various discrepancies, and return parts to Germany.

CYNOSURE, INC., Westford, MA 2011 – 2014

MRB Administrator / Inspector

Coordinated all phases of nonconforming material management, including review of nonconforming material, final disposition, and communication with vendors to obtain RMA information.

Maintained computerized files to support all functions of the nonconforming material database and documentation systems (Word Files, Excel Files, and QMIS and ESI database).

Inspected components and sub-assemblies to ensure conformance to specifications; read engineering specifications to obtain product information, such as specified material, surface finish, and dimensions.

Coordinated all efforts required to report daily, weekly, and monthly nonconforming material inventory levels.

Created and trained manufacturing associates on MRB procedures for ISO 13485 compliance.

Managed material review meetings.


Microsoft Office (Excel, Word, PowerPoint, Outlook)



General Office Machines (FAX, Copier, Scanner)

Activities and Honors

Member, Phi Theda Kappa Honor Society (2018 - present)

Middlesex Community College Business club (2017)

Member, Shawsheen Valley Technical High School Alumni Association

Contact this candidate