,, Al Rayan
CHANDRASHEKHAR LEO PILLAI
Seeking a deserving profile in the hospitality sector, where I can deliver my expertise and innovative hospitality skills, while maintaining the integrity and work ethics of the working environment, thereby maintaining the reputation of the organization.
SKILLS & ABILITIES
Adept at providing service operations; understanding guest requirements and providing services accordingly. Leading teams to ensure the accomplishment of service deliverables.
Possess a focused, guest-oriented approach with excellent relationship management skills and efficiency in dealing with guests of the different portfolio.
Skilled at drafting Standard Operating Procedures and subsequently framing procedure to align the systems/processes/policies with the business goals (Organization Alignment).
Resourceful at evolving effective procedures, establishing service standards, and operational policies with proven ability in reducing operational costs through effective cost control measures.
Ability to lead, mentor & motivate the team. Keen planner & strategist with a detailed oriented approach.
Scheduling meetings with end users and shareholders pre-event and execute their request for smooth functioning
Coordination with different teams (Communication, Finance, Auxiliary, IT, Maintenance) for systematic communication flow.
Coordinating in terms of signage, catering set up, safety briefing, Audio Visual and other requirements.
Inventory Management(Stock in hand, future requirements, disposables)
Updating event tracker and communication forums.
Conducting Training in areas related to services and deliverance.
Preparing weekly menus and cross-checking with the vendors.
Present safety checklists and training staff members to adhere to the same.
Taking team communication cascades to discuss, applaud and train staff with in-depth knowledge.
Event and Food Services Supervisor
February-2016 - Currently
Food and Beverage Executive
ITC Grand Chola Chennai, India
November-2011 - January-2016
Food and Beverage Supervisor
The Oberoi Hotels, Udaipur
August-2008 - October-2011
English, Hindi, Bengali, Tamil
ACHEIVEMENTS, HONOUR & CERTIFICATIONS
Certified Food Safety Officer from BSI(Dubai) (Level 3) a Boeker (Level 3)
HACCP Level 3 from Bureau Veritas.
Awarded Certified Food and Hygiene Safety Co-coordinator.
Awarded as Star of The month in the month of March 2010
Graded above target appraisal rating in last 5 years of my professional work.
Awarded as Star of The month in the month of March 2010.
Attended workshop organized by Grover's Vineyards in The Oberoi Hotels, Udaipur.
Awarded the Departmental learning Co-coordinator(DLC) (Nominated 1st Batch of Pre-Opening team)
.Awarded the Departmental learning Co-coordinator(DLC) (Nominated 1st Batch of Pre-Opening team)
MR.FARAZ RAUF TAREEN
HEAD OF DEPARTMENT, HOSPITALITY SERVICES (QATAR FOUNDATION)