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Employee Relations Resources Manager

Concord, North Carolina, United States
June 29, 2019

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Cindy Hardin, PHR


*** ****** ***

Kannapolis NC 28081


Highly skilled Human Resources Manager with diversified functional experience. Proven strengths in designing and implementing programs involving employee training/development, benefits, retention, employee relations, and

performance metrics. Energetic and creative leader with a proven record of success. Expertise includes:

Strategic Planning

Employee Relations

Training and Development

EEOC Compliance and Documentation

Benefit Program Administration

Corporate Communications


Payroll Specialist April 2014 to present Shoe Show

Provide administration of payroll for stores using Bosa Nova system

Work with District Managers to complete compensation changes for stores

Audit new hire packets for tax forms, I-9 and company tests

Process payroll for 9,000 employees in 1,500 stores across the US

HR Coordinator Feb 2012 to Dec 2012 Valspar Corp

Part-time position. Payroll administrator of time reporting system, Time Clock Plus.

Work with 3rd party vendor for staffing multiple positions across the country; review resumes and okay to interview.

Monitor turnover and attrition.

Facilitate exit interview process for Consumer group.

Service Support Spec Aug 2011 to Dec 2011 ADP Inc

Provided second tier support to clients in the use of HRB, Workforce Now platform, to troubleshoot benefit issues/problems.

Worked with Relationship Manager to provide stellar service to clients in the administration of their benefits including open enrollment, rate changes, invoicing and carrier connections.

Office Manager/Billing Dec 2010 – July 2011 Family Therapy Institute

Performed billing and credentialing for five licensed social workers and one psychiatrist.

Filed claims for medicare/Medicaid and private insurance companies for clients.

Managed the office including daily deposits, office supplies, answering telephones, intake of assessments and scheduling.

Human Resources Consultant Jan 2009 – Dec 2010 Self Employed

Responsible for writing policies and procedures manual;

Revised employee handbook and worked on performance planning. Reconciled budget accounts to invoices.

Responsible for updating policy manual;

Assist in employee relations issues and updated workplace posters to comply with federal laws and regulations.

Includes Families First and First Financial Planning

Human Resources Manager Nov 2007 – Aug 2008 Satellite Services

Responsible for wide range of HR activities including: EEOC Compliance, Associate Training Programs, Performance Management Process, Company Communication, and Associate Retention

Reduced turnover from 11% to 8%

Designed new payroll update system via e-mail that reduced payroll cost by 4%

Developed waste reduction program that reduced department expense by 5%

Human Resources Manager & Payroll Supervisor Oct 2006 – Nov 2007 Southern Pipe Inc./Moss Supply Co.

Responsible for all HR activities including: Payroll Administration, Benefits Administration, Associate Safety Programs, Recruiting Talent, Employee Relations, Communications, and Retention.

Supervised one payroll clerk

Re-negotiated medical and dental benefits programs and reduced overall cost by 9%

Designed and implemented first-ever employee profit sharing plan

Reduced turnover by 19%

Human Resources Manager May 2005 – Sept 2006 Lowe’s Home Improvement Store

Recruitment/Hiring, Pre-Hire Screening, Employee Orientation, Disciplinary Actions, Managing Payroll, Performance Management, Company Communication, and Employee Retention

Oversaw and supported during period where store count increased 28% and revenue increased 39%

Reduced recruitment cost by 9% by designing and implementing improved hiring process that

featured innovative “job trial program”

Human Resources Generalist Dec 1999- Feb 2005 Heater Utilities/Aqua America

Managed wide range of HR activities that included: EEO Compliance & Reporting, Compensation/Payroll, Performance Management Process, Safety Programs, Team Building, and Employee Training & Development

Developed and implemented entirely new Performance Management/Appraisal Process

Designed Team Building Training Program that was adopted for all departments/employees

Oversaw the integration and transition when Heater Utilities was acquired by Aqua America.

Merging payroll systems, evaluation and profiling talent, re-organization of departments, and merging of cultures

Human Resources Consultant July 1980 – Nov 1999 Duke Power Company

Benefits Program Management, EEOC Compliance and Reporting, Designing Compensations System, Employee Complaints/Issues/Investigations, Recruitment and Retention, Team Building Programs, and Corporate Communications.

Managed one direct report

Led the re-organization of supervisor level positions that resulted in annual savings of $250K and that also improved speed/efficiency of departmental operations

Achieved 100% EEOC Compliance for fifteen consecutive years

Designed and implemented “Team Duke” program that established work teams in all departments. Led to 12% productivity improvement, 9% reduction in turnover, and highest rating possible from quarterly associate surveys

Designed new compensation system that increased automation of payroll/bonus that saved $375K

Assisted Legal Department in winning 100% of employee disputes/suits during my tenure


Recruitment/Retention: Retain Generation Y: Attracting Millennial; Retention Strategies that Work

Process Improvement: Certified Process Improvement Leader, BPI Process Improvement Workshop I & II, Lean

Six Sigma Yellow Belt Training 2012

EEOC Compliance: Employment Law Update 2016


B.S. Business Administration – Limestone College, Gaffney SC

2009 – 2010 Medical Office Skills, Medical Terminology, Medical Reimbursement Specialist,

Advanced Coding; 2010 CPC certified in Medical Coding and Billing; Volunteer at CMC Northeast admin area

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