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Social Media Customer Service

Location:
Rawdat Al Khail, Qatar
Posted:
June 29, 2019

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Resume:

MD ENDAZ ALAM

Doha - Qatar

Cell: (974-******** Email: ac9p02@r.postjobfree.com

Summary:

IT Specialist with over 5+ years of experience in system installation, configuration, upgrading and maintenance. I am committed to finding innovative solutions to a variety of IT problems, database management and technical troubleshooting. Confident leader and enthusiastic communicator. CORE COMPETENCIES

Exceptional knowledge of digital as well as traditional printing

Great capacity for learning new and more advanced technology in the printing business

Meticulous attention to detail in all projects

Proficient in all computer programs related to digital printing

Excellent knowledge of mechanics of printing machines

Editing capabilities to correct mistakes before printing

Exemplary customer service and communication skills WORK EXPERIENCE

Office Management

LYS-ROYAL Events & Management W.L.L – Doha, Qatar (Dec 2018 – Present)

Responsible for revenue generation and also encouraging repeat business.

Working closely with exhibition organisers, stand designers and contractors.

Liaising with clients at a high level.

Overseeing procurement of catering, audiovisual, security & rental needs.

Preparing delegate packs and promotional material.

Maintaining a calendar of events for effective long term planning & management.

Supervising & coordinate the activities of personnel, subcontractors & vendors. Computer Technician

Scanner House W.L.L - Doha, Qatar (Jul 2015 – Nov 2018)

Assessed system problems with the network, software or hardware components by running diagnostics, trying solutions and upgrading devices when necessary

Multitask to run many different machines at one time

Complete all paperwork necessary for completion of orders

Ensure that all supplies such as ink and paper are fully stocked

Troubleshoot problems and repair printing machines when needed

Delegate jobs to other employees and supervise to ensure proper fulfillment of responsibilities

Stay current on all new technology and machinery that could potentially increase production and efficiency of digital printing

Complete orders off all sizes and levels of importance

Train new employees on all digital and traditional printing machines Computer Technician

Al Hamda Office Equipment & Stationery Co. W.L.L. - Doha, Qatar (Aug 2014 – Jun 2015)

Complete orders off all sizes and levels of importance

Multitask to run many different machines at one time

Complete all paperwork necessary for completion of orders

Ensure that all supplies such as ink and paper are fully stocked

Troubleshoot problems and repair printing machines when needed

Delegate jobs to other employees and supervise to ensure proper fulfillment of responsibilities

Stay current on all new technology and machinery that could potentially increase production and efficiency of digital printing

Train new employees on all digital and traditional printing machines EDUCATION AND QUALIFICATIONS

Bachelor of Science in Information Technology(BSc IT) Sikkim Manipal University, New Delhi – India

Red Hat Certified Technician (RHCT)

Red Hat Enterprise Linux 5, RED HAT, Inc.

Oracle Database 10g: Introduction to SQL

SQL Star International Limited, Lodhi Road, New Delhi – India

Oracle Database 10g: Administration Workshop 1

SQL Star International Limited, Lodhi Road, New Delhi - India TECHNICAL PROFICIENCY

Microsoft Office Suite, Outlook, Google App, Adobe Suites, Graphic Design and Social Media Networking.

Adobe Photoshop CS6.

Corel Draw X7.

HTML, Oracle 10g, SQL & PL/SQL.

Linux, Windows XP, Vista, Windows & RED HAT Linux.

Adobe Page Maker, Adobe Acrobat Reader Professional version. ADDITIONAL SKILL

Excellent written and verbal communications skills

Drive and self-motivation. Problem solving skills. Efficient in handling difficults situations

Understand data storage concepts and terminology

Storage leadership and team-building skills



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