Customer Service Manager

OLANREWAJU, Victor Ayodeji

*, ******* ******, *** ********, Idimu, Lagos State.

081********, 081******** ***************@*****.*** D.O.B. 27th October, 1992 Male Single

CICRM – Certified Customer Service Professional with excellent communication skills and problem solving expertise. Customer service manager in a hospitality industry, attained dexterity in uncovering customer’s pain point and identifying strategic solution. Willing to impact my professionalism into your organization with excellent work ethic and integrity.

SKILLS

EXPERIENCE

• Interpersonal skills.

• Excellent verbal and written communication skills.

• Data collection and ordering.

• Problem analysis and problem solving.

• Attention to detail and accuracy.

• Customer service orientation and initiative.

• Listening skills and tolerance

CUSTOMER SERVICE MANAGER – Benin city 2018 - 2019

Samphino Hotel.

Opposite Enogie Palace, Eyaen, Benin City

• Respond to customer inquiries.

• Handle and resolve customer complaints.

• Deal directly with customers electronically or face to face.

• Organize workflow to, meet customer time frames.

• Management of HR functions.

• Information and communication technology.

• Communication and coordination with internal departments.

• Provision of feedback on the efficiency of customer service process.

• Customer relationship management.

NYSC TEACHING STAFF – Benin City 2018 - 2019

Explicit Royal Academy, Eyaen, Benin-city.

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• Coupled with teaching, assisted the administration in the recruitment process, interviewing and documentation of 3 teaching employees.

• Execution of other NYSC related obligations.

• Productive engagement in the NYSC community development service. D I R E C T O R - O s o g b o 2 0 1 6 - 2 0 1 7

Victory Computer Services.

Opposite Mosodun feed mill, Olaiya Junction, Osogbo.

• Engaged in recruitment proceedings and workers assessment.

• Responsible for the training and certification of computer trainees.

• Monitored and directed administrative and training personnel.· PROFESSIONAL

CERTIFICATION

VOLUNTEERING

EXPERIENCE

LEADERSHIP

EXPERIENCE

EDUCATION

C U S T OMER R E L A T I O N S H I P MANAGEMENT 2 0 1 9 Chartered Institute of Customer Relationship Management. Post Graduate Diploma in CRM, Associate Membership. Relevant courses: Customer Relationship Management, Business Policy and Management, Strategic Customer Management, Customer Service Marketing, International Marketing.

HUMAN RESOURCES MANAGEMENT 2 0 1 9

The American Institute of Project Management.

Graduate Certificate in Human Resources Management. P R O J E C T AND F A C I L I T Y MANAGEMENT 2 0 1 9 Chartered Institute of Project Management.

Post Graduate Diploma in Project Management, Associate membership. C A R E E R D E V E L O PMENT T R A I N E R 2 0 1 9 National Youth Service Corps, Eyaen, Benin City.

• Conducted weekly employability coaching for all corps members.

• Conducted employee retention trainings for all corps members.

• Trained corps members on interviewing skills, personal and career development. President NYSC, Eyaen Axis, Benin city 2019

President Platoon 10, NYSC Delta State Camp 2018 Head Presenter Orientation Broadcasting Service (OBS),

(NYSC Delta State camp) 2018

Creative Partner 3F Institute Nigeria 2018

Career Mentor 3F Institute Nigeria. 2018

Convener “Inside-Out” leadership empowerment and motivational 2017 B . S c – Animal P h y s i o l o g y ( 2 n d c l a s s u p p e r ) 2 0 1 2 - 2 0 1 8 Federal University of Agriculture, Abeokuta, Ogun State. S e n i o r S e c o n d a r y S c h o o l C e r t i f i c a t e 2 0 0 2 - 2 0 0 8 Ataoja School of Science, Osogbo, Osun State.

TRAININGS

ATTENDED

LANGUAGE

PROFICIENCY

Leadership and Enterprise Acceleration Matadors Leadership Institute 2018 Standtall Leadership Training Standtall Nigeria/Club Smartstart 2015 Human Resource Development and Business Investment training Beehive GC 2012 Paid Professional Tour Guide Training Exodus Aviation Academy 2018 Actualize + Synergize Capacity Building Training Emerging-change Academy 2017

• English (Excellent)

• Yoruba (Excellent)

• Spanish (Beginner)

HOBBIES Reading, writing, classical music, travelling. REFERENCES Available on request.

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