Manager Customer Service

BLAKE PHILLIPS

**** *** **** ***** * Tulsa, Ok. *4136 * *****************@*****.*** * 918-***-****

RESTAURANT & HOSPITALITY MANAGEMENT

Accomplished, results-driven food sales professional with a 15 + year record of demonstrated success in driving double digit revenue growth for businesses in the highly competitive restaurant markets. Tenacious in generating new business, building lasting relationships with customers and business partners while growing bottom line. Excel in dynamic environments combined with leadership abilities to recruit, train and retain top-performing staff.

PROFESSIONAL EXPERIENCE

Charlestons, Tulsa, Ok.

General Manager (2007-Present)

Oversight of front of house and kitchen operations for casual dining restaurant with annual sales of $4.6 million along with up to sixty employees per location.

Direct sales and customer service/retention to ensure the best dining experience for store locations. Ensure that all matrices are met (food costs, slippage, weekly inventory, product order, full P/L responsibility, customer satisfaction, health and safety and daily opening/closing procedures). Oversee department staffing, training and mentoring.

Key Achievements

Increased year over year revenue by an average of 9% for the last 11 years by providing a superior customer experience.

Met or exceeded all projections and forecasts during tenure.

Improved productivity while reducing operational costs by 4%.

Hooters of America, Tulsa, Ok.

Assistant General Manager ( 2004 – 2007)

Recruited to build a one of a kind high paced dining experience while developing top producing wait staff to cater to the customers needs in a full service sports bar setting.

Key Achievements

Team regularly averaged over $16 per person, a 15% increase during tenure.

Redesigned and led store-wide training and mentoring program.

Successfully aided in the store’s being named one of the best performing stores in its region on a regular basis.

Altus Community Work Center, Altus, Ok.

Kitchen Manager (2001 – 2004)

Recruited to oversee kitchen management catering to a 115 person facility.

Key Achievements

Reduced per meal costs by 7% during tenure.

Reduced slippage/theft by over 25%.

Overhauled order/inventory method.

Education

Bachelor Corporate Finance (BBA) * Northeastern State University, Tahlequah, Ok.

Professional Development:

Proficient in Spanish

ServSafe Certified

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