Customer Service Technician

Luis Gandara

**** ** *** ***** -- ** Paso, TX. **924

915-***-**** **************@*****.***

CAREER FOCUS

Dependable technician with twelve years’ experience. Extensive background in professional cable, alarm, HSD internet and phone installations.

EDUCATION

2007-2012 Annual PPC Fitting Training Course, El Paso, Texas

High School Diploma, Parkland High School, May 1995

SKILLS

Good Communication Skills Installation of phone jacks/wall fish

Excellent Customer Service Skills Ability to use basic hand and power tools

Fluent in English and Spanish Ability to utilize RG6, RG59, RG11, CAT3,

Solid Independent Worker CAT5, CAT6 and fiber optic wiring effectively

Computer Proficient Interior Equipment Installation

Strong Organizational Skills Have own tools, test equipment, and work

Wireless Networking truck

High Voltage

LED lighting

Breaker panel install

Residential electrical wiring

Grounding and bounding

Power outlets

Light switches

Three ways light dimmers

EXPERIENCE

G&G enterprise 5/18 to present

FTS, subsidiary of UniTek Global Services, El Paso, Texas

Cable Technician – SEP 2011-SEP 2014

Wire Tech, El Paso, Texas

Cable Technician – FEB 2010-SEP 2011

KSMEG Cable Marketing & Installation, El Paso, Texas

Cable Technician – NOV 2000-FEB 2010

Good exposure to installation procedures for television cable networking, internet and phone.

Proficient in cable machinery operation and maintenance procedures.

Knowledgeable on the uses of coaxial, unshielded twisted pair, shielded twisted pair, fiber optic, cable splicing and

different coding of cables.

Installed new internet connections as per orders received in residential and commercial locations.

Knowledge of splitting cables, repairing and fixing connections to achieve customer satisfaction.

References Available Upon Request

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