Customer Service Manager

Annette Faddis

*** ******** ****., ******, **, **441 • 775-***-****• *************@***.***

Objective

I can offer strong merchandising, selling, and leadership skills coupled with excellence in customer service in order to orchestrate the store’s operations and sales goals.

Experience

Usa Cash Services

8/2018 to Present

Manage store in all areas

Loans-title, payday loans, Install loans

Compliance with the Nevada laws and Regulations

Audits

Hertz Location Manager Tahoe/Reno International Airport

8/2017 to 8/2018 Reno Nv

Manage Fleet

Manage 90 plus employees

Reports

Coaching

Manage at Atlantic Airport returns rentals and customer service

Costa Vida General Manager

3/2017 to 8/2017 Reno Nv

Manage lead all functions of Costa Vida

Follow HACCP rules and laws

Staffing

Training

Customer Relations

Catering events

Coaching and encouraging employees

Macy’s Fine Jewelry Business Lead

06/2016- Present Reno, NV

Manage and lead sales team

Setting department goals and objectives

Staffing

Training

Inventory

Merchandising

Functional calendar and scheduling using Excel

Organizing events

Jewelry logistics

Coaching and developing associates

Dillard’s Lingerie Business Manager

04/2015 – 06/2016 Reno, NV

Scheduling

Inventory preparation and auditing

Meeting Lingerie Department sales goals

Processing markdowns for department

Coaching and developing associates

Organizing and executing events

Ensuring that CAD is utilized by all associates

Merchandising

Dillard’s Sales Associate in Accessories Department

08/2014 – 04/2015 Reno, NV

Meeting my hourly sales goals

Inventory

Merchandising

Markdowns

Sunkyst Tanning Business Owner/Store Manager

01/2009 – 01/2014 Salina, UT

Recruiting and retention

Compliance with state and federal governing bodies

Create promotions to drive sales and business growth

Customer service

Merchandising

Product knowledge to ensure customer satisfaction

Accounting

Inventory/Loss prevention

Bureau of Land Management Camp Crew Boss

07/2013 – 08/2013 Richfield, UT

Managed camp crew of 12 individuals

Managed food and other supplies for the camp as needed

Set up at remote locations to support firefighter’s during wild land fire season

Obtained Associate of Arts in Business degree

Domestic Engineer

1993-2006 Denver, CO

Mother

Raised children

4H Poultry Leader/Cooking Leader

Trained for Taekwondo black belt

Qwest (formally Mountain Bell, AT&T and US West) Repair Service attendant/Union Representative

1981-1993 SLC, UT

Intercept Operator

Re-directing phone calls to correct number

Train technicians about adding on sales while doing repairs

Working with disgruntled customers, and making the customer happy

Testing phone lines and equipment

In/Out of country calls

911 Operator

Cord Board Operator

Experience

University of Phoenix 2007-2009 Phoenix, AZ

Associate in Art of Business GPA 3.0

Murray High School 1978-1981 Murray, UT

High School Diploma

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