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Customer Service Manager

Ontario, Canada
June 25, 2019

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Rosalind Dawson


To be employed by a company or an organization that will utilize my experience and skills as well as offer the opportunity for advancement.



2018 - In

B.A./Psychology Progress California State University San Bernardino


Windows 95 & 98 Microsoft Office Suite

10- Key 395 Multi-phone line profeciency

Typing speed 60wpm Internet research and archiving


OWNER / Manager, Tyme 2 Go Truckin Co, Rancho, CA

Apr 2002-Aug 2011

• Manage all office activities,

Created and administered office procedures Negotiated all financial matters Responsible for managing vendors Quantify and managed all risk aspects commodities

Negotiate all freight and FOB arrangements

• Summarize and present monthly budgets and progress at executive meetings

Aug 1998-Oct

Assistant Manager, FedEx, Los Angeles, CA 2001

• Manage 25 rotating customer service employees and 10 couriers

Facilitate order processing including data entry for up to 85 orders per day. Responsible for processing change orders, customer credit applications and calculating customer monthly fees. Approve return authorizations/ change existing service orders Develop training strategies for new-hire customer service representative Delegate and respond to customers e-mail and web-form inqiries

References available upon request

7442 Butterfield Pl., Rancho Cucamonga, CA 90250


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Senior Customer Serv. Agent Federal Express, Los Angeles

Aug 1998- Mar 1990

Coordinate and manage multiple customer service agent projects Train new customer service representatives

Check stock and track shipments

• Assist in new hire interviews

Communicate shipments status with customers Maintain comprehensive and confidential files

Process weekly reports on progress & status of office operations

• Create and disseminate weekly reports on progress of couriers pick-ups & deliveries

References available upon request

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