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Sales Customer Service

Grayson, GA
June 25, 2019

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Keavin D. Freeman

**** ****** **** ***** *************, GA 30045 C. 404-***-****


Logistics Supply Chain Management Personnel Development Process Management

Diversely skilled in tough decision making, escalated problems resolution, and achievement of goals within challenging environments. In-depth understanding of supply chain and logistics disciplines, with success in optimizing time, resources, and cost.

Inventory Management

Scheduling & Tracking

Research & Data Analysis

Vendor Relationships


Communications Initiatives

Strategic Leader & Planning

Budget Management

Data Collection Analysis

Demand Planning

Point of Sale (POS)


Professional Experience

Interactive Communications Director of Supply Chain Management (POS) Atlanta, GA

November 2014 - October 2018

Managed a team of 12 direct reports that handle receiving POS terminals into inventory, servicing and repairing terminals on-site, testing and programming POS terminals to ship out to Incomm merchants, and refurbing and storing terminals in the warehouse.

Managed POS terminals and terminal accessories for all Incomm merchants and had monthly meetings with sales dealing with sales forecasts on new POS terminals equipment.

Worked closely with Sales teams for upcoming launches for Incomm merchants such as: (Fifth Third Bank, Valero, Seven Eleven (Canada) and Pioneer (Canada) for vendor and PCI compliance.

Handled monthly inventory audits on POS terminals, POS accessories, and created budgets for POS terminal repair parts and accessories.

Extensively traveled to Canada, US Territories and throughout the US, managing inventory, POS equipment, and parts at various 3PLS.

Visited various vendors on a quarterly basis to review vendor agreements, sales forecasts, and new business opportunities.

Supply Chain Inventory Manager

November 2007 - November 2014

Managed three junior and one senior supply chain inventory analysts for pre-paid gift cards and wireless pre-paid inventory.

Performed inventory management operations (On time customer deliveries, limiting stock-outs and vendor compliance) for Incomm merchants such as: (Apple iTunes, Amex, Visa, Verizon, AT&T, T-Mobile and Boost Mobile).

Maximized efficiency and drive to reduce overall costs across the supply chain.

Build and manage the master schedule of production to meet the global demand plan.

Monitored sales forecast and quota change and assess the impact of changes to the overall demand plan.

Monitored and report weekly production ramp and shipment schedule.

Sr. Inventory Analyst

June 2005 – November 2007

Maintained inventory database on the Archway (3PL) system.

Collect and evaluate data for inventory management.

Worked closely with senior management to monitor, maintain and control inventory levels in warehouse for Incomm merchants such as: (AAFES, Staples, Rite-Aid and Duane Reade.

Analyzed sales trends and forecast future inventory requirements for Walmart, Best Buy and Target.

Analyzed current, excess, and obsolete inventories and coordinate distribution/resolution plans.

Managed and coordinate periodic physical inventory counts and ensure inventory accuracy.

Identified process improvements and make sound recommendations.

Directed inventory management activities with warehouses such as inventory audits, customer restocks and new SKUs.

Philips Consumer Electronics Operations Planning Analyst Atlanta, GA

April 2004 – March 2005

Provided logistics support to the Regional Demand Planner to assure execution of sales plans for customer forecasts and long-term forecasting in SAP.

Supported customers through timely review and approval of forecasts. This task also assures customer expectations, requirements, and vendor compliance targets.

Monitored inbound products to achieve DRP strategies and avoids out of sphere shipment costs.

Reviewed and approved customer forecasts daily/weekly in line with the constrained sales plan in Filocity (i2).

Customer Support Specialist

July 2001-April 2004

Managed assigned regional accounts (Bose, Tweeter, Brandsmart, Sam’s Club, and BJs) including order entry, new item set-up, up requests, order management, shipment tracking, and timely delivery to the customer.

Provided customer service and logistics support to the Sales organization.

Established and maintain communication with sales representatives and designated accounts to maintain consistent, high levels of customer service.

Managed customer’s forecast for short and long term in Manugistics and SAP.

Nordson Corp Project Engineer Assistance / Material Handler Atlanta, GA

July 20000- March 2001

Distributed daily sale order packages to manufacturers and project materials to several strategic locations.

Collected data from Microsoft Access and SAP (Systems, Applications, and Products) to forecast sales of various products.

Designed graphs and spreadsheets on Microsoft Excel for the marketing and production/ manufacturing departments.

Produced project reports.

Closed sales orders for national and international shipping for local carriers.

Coordinated data from sale order and production charts to display monthly projection for local and national conventions.

Successfully arranged daily movement of sales order packages through engineering, production, and shipping to meet deadlines.

Education & Credentials

Bachelor of Science in Business Administration Elizabeth City, NC

Elizabeth City State University

Certifications / Licenses

APICS Certification








FDX Powership

Retail Link

Partners Online

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