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Customer Service Care

Location:
Kyle, Texas, United States
Salary:
10
Posted:
June 25, 2019

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Resume:

DEBORAH RIZO LEIJA

*** ******** *** * **** TX ***40

512-***-**** ac9ovo@r.postjobfree.com

OBJECTIVE

A rewarding full-time position with an organization offering opportunities.

EDUCATION

Austin Community College Austin, TX

Associate of Science in Office Systems Technology General Clerical - 1988

Course Highlights: Data Processing, Introduction to Accounting, Business and Professional Speaking. Office Administration and Secretarial Procedures

SUMMARY

Experienced in a variety of clerical capacities, as well as in customer services. Trained and familiar with various computers and business machines: particularly Word, and Microsoft office software Database and Excel. Experienced using PC and Macintosh Systems as well as MS outlook able to type 30+ WPM

EXPERIENCE 02/2019-04/2019 Kelly Services Mail Clerk

08/2018-09/2018 Cynet Systems Inc. Mailroom Administrator

Prepare file for scanning by organizing documents accordingly and removing all staples

04/201*-**-**** Chase Source

12/2017-01/2018 Adecco

09/2017-10/2017 Evins Personal

01/17-05/17 Health and Human Services

ES Clerk III

Put clients name on a list by color tack. Also faxing in documents for food stamp card

02/16-09/16 IRS

Clerk

Create letters. Worked with confidential documents went through each file to pull specific papers that where needed from carts.

02/15-06/15 IRS

Clerk

Work consists of tagging which requires repetitive arm and hand motion. Going into BBTS system and release work. clerical duties such as maintaining record sort and distribute incoming mail.

02/14-04/14 IRS

Clerk

Sort thought 1040A and 1040EZ forms and 1040 also bundling document in 100’s. Batching tax documents.

04/13-08/13 OneWest Bank

Call Center Rep I

Service Indy Mac mortgage loans. Help people understand escrow. Also resetting passwords. Collecting on pass due accounts. Process payments over the phone.

01/13-04/13 Evins Austin, TX

Document Preparation

Open mail for State Controller office

8/06-4/11 Velocity Credit Union Austin, TX

Loan Processor

Greet members in loan lobby by helping member sign in. Initiate check printer and initiate voucher printer daily. Send out reminder notices daily. Audit all Personal Loans and Auto Loans as they come in from the all the branches.

1/04-1/06 NetSpend Austin, TX

Customer Care Specialist

Provide exceptional inbound customer service to Netspend customers. Help the customers with balance inquires. Update address changes in customer accounts .Also activate cards for card holders. Perform rollbacks as needed.

4/95-10/03 Istonish Austin, TX

Third Party Verifier

Validate sales of long distance service sent directly online via computer. Communicate clearly and effectively with all individuals. Involved in receiving or providing services over the telephone.

9/99-05/03 Brazos Higher Education Austin, TX

Accounting-Reconciliation Representative I

Accounts Receivable process student loans payments on Boss System. Make comments in borrower files on the Boss System in reference to payments that had been made. Send out borrower overpay letters. Use a Loan table spread.



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